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based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was very pleased with how my carpet and floors looked. Like new again. Thank you
Good work
You came and did the work quickly and efficiently, and the carpet dried quickly.
Great product, lifted the old soap out of the carpet, and truly lifted the stains!!
Great company..
The majority of the house looks great, but I paid an extra $300 to clean area's where my dog had urinated. It was a special treatment. As it has dried it is it has a sticky feel and the smell is just as strong. I am not satisfied.
Appointment easy to schedule with friendly person on the telephone. Technicians recommend best cleaning solutions for each area. Green/environment friendly. Trustworthy. Techs always friendly, reliable, and do a great job! Thanks Zerorez :) Woo Hoo!
Courtesy of tech, efficientness of cleaning, time it took to set up, do the carpets and complete the job.
Excellent service and beautiful result !!
Seems cleaner than using detergent and chemical
My carpet is slightly streaked. It didn't look that way when it was wet but overnight & drying time the streaks are there. I don't know if it's because of the carpet type so I'm alittle disappointed. I have about 25 people coming for thanksgiving lunch& wanted my carpet to look good.
Your serviceman was very informative and professional. The product was awesome. Left no residue on the carpet.
Stick to the price and not nickel and dime customers with added costs, ie, pre-stain etc. In the end it was more expensive than other companies, we'll see how long the cleaning lasts.
Did not call by or before the appointment time to advise you were going to be late.
Mr. Lee was very professional and helpful. Carpets look much better now.
Some stains were not removed at all in the room that was added on after they got here. The gentlemen that were cleaning were telling us to wear only socks on the carpet, not colored socks, not shoes howevere they were walking on the carpet themselves without shoe covers. My final bill was double what I was originally quoted. The commercial stated "pre-treat" which led me to believe that this was treating the more difficult areas. Instead I was charged 50$ for areas that required some extra from the spray bottle.
Move more furniture, but of course that is a TALL order. LOL Thanks. It feels and looks good.
I like that they're green. I loved the technician who cleaned my carpets! He was very informative.
My carpet always comes clean and stays clean(until my kids spill something on it)
Very honest and did a wonderful job.
It does not leave a residue and the technician was very knowledgeable.
The carpet cleaning was good. However the tile cleaning is very inconsistent and actually left the tile grout looking very ununiform. Also the grout cleaning was not performed to the edges of the rooms so now the grout is light in color in the center of the room and dark at the edges. I would not recommend this service given the way our floor looks now.
Good results, quick and easy.
We were planning to replace our carpet this cominng Spring, but after having them
cleaned by your company, they look almost new and should last a few more years.
I like the fact that you do not use chemical treatment to clean carpets
The technician was very polite, courteous and did a great job.
We had carpet cleaned and air ducts cleaned...
The day after, the air ducts discharched dirt and black material. Is this normal? It seems to me that this means the air ducts were not completely cleaned and dirt remained / remains in them and was simply stirred up, not completely removed.
I am noy sure if the anti-bacterial solution was applied in the airducts.
-KMR
Clean, Clean, Clean! Thank you. Better than any other carpet cleaning I've had. Sandra Millett
Nothing wrong with the actual cleaning....that was fine. There was some miscommunication - your team was supposed to arrive between 4 and 6:30 pm but came about 10am. That made things a little hectic for me getting things moved out of the way around my house.
I also had to call back the following day to request a copy of the invoice for our services and for the Fuller's gift certificate. No big deal but it would have been nice if that had been done automatically and I didn't have to request it on my own.
I know those are all very small issues but I deal with customers daily too and I know little things like that do make a difference so I figured I'd pass it along.
No residue left over
The carpet stretching was too expensive. I only had one 14x14 room done and it was $264. The tech did a good job but it only took him 10-15 mins to stretch it. $264 for 15 minutes of work is too much.
I like the fact that you are not using soap to clean. The carpets seemed to dry faster than when I've used other carpet cleaners. Mike was personable and seemed to know what he was doing and did a good job getting the spots out. I love the $89 special - it allowed me to have you come and and allowed me to afford to pay to have the pre-treat for spots done.