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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fact that they are Green and safe for pets and children
carpets are clean and your assosaite very professional, clean,and knowledgeable.
Justin was very nice and very professional. He did a great job and got out nearly all the stains on my carpet. I am very pleased with the work he did. The carpets look great.
The Zerorez employee, Jason, listened to my comments about the carpet and the drying time it took the last time the carpets were cleaned. (The previous steam cleaning was not dry for 2 1/2 days.) He did a great job in getting the carpets cleaned and "almost dry" before he left at 7pm, and true to his word, the carpets were dry by bedtime! Kudos for the extra effort!
Lorie Conn, Richardson TX
the services was second to none...thank you Randy:) I do have to ask one question. what do you guys use in your chemicals? i ask this because after my carpets were cleaned on Tuesday, 13 November, I immediately starting coughing every time i took a breathe. I ended up going to the doctores yesterday because i coundn't breathe. they gave me an inhaler along with meds for my cough.
YOUR MEN WERE KNOWLEDGEABLE EFFICENT,NICE PEOPLE. THE SERVICE EXCEEDED MY EXPECTATIONS
WILL "TOOT YOUR HORN"
DR Last name removed
Great job and very personable and professional technician (Joshua).
Very effective. Professional man did the job, very friendly, very knowledgeable, was willing to give us a test on the rough spots before we made a committment to do the house.
Chemical free
Friendly, Excellent results & professional
Ron Self was very throrugh in explaining exactly what services were offered, the price and what i could expect. He was professional and listened to what I needed and could afford. The next time I need carpet serveice I will be calling again.
extremely gentle
Service was great, staff Ceasar and Joseph were very professional and courteous.
I do not like it when a company advertises a “Special” price so they can Up-Sell their service when they arrive. My wife was also quoted 189.00 for air duct cleaning. We only have 7 ducts and one return. The tech said the price would be 249.00. The tech also walk around the house with what looked like a “Black Light” flashlight looking for “Pet Spots” even after not finding any he tried to UP-Sell a pet treatment at twice the price of the per room “Cleaning”.
No order and it cleans well
Very happy with results - carpet is very clean, looks like new.
Very professional
Clean carpets.
I made an appointment for Monday, November 12 from 4 to 6:30. No one ever showed or called. I waited two and a half hours. I rescheduled for Tuesday, November 13. The designated window was 2-5 pm. The rep arrived at 4:15 pm, but had to wait for over 2 hours for pad to be delivered before he could even start the work. The job was not completed until 8:45 pm. I believe I could have provided enough information by phone (measurements and pad description) so that you could have brought pad with you to complete the job.
The carpet was laid and cleaned to satisfaction, however the length of time involved and the lack of promptness and communication on Monday's scheduling were not.
Tech did great job
The crew that came to our house was professional, prompt, and did a good job. It irritated me, however, that you planned to charge me "extra" for "problem" areas. Either clean it, or don't clean it...but don't tell me you came to "clean" my carpet...but just can't really clean it properly unless I pay more money. I DID NOT appreciate this selling technique...nor did I pay for it. You need to cut out the "bait & switch" tactics! Just provide your customers what it was they asked for...don't say that your normal service is not going to work and I need to pay some kind of premium to do the job right! Name removed
Knowledgeable technician who explained the process and did a very good job
Staff was vey nice and I like there is no detergents being put in my carpet.
Thorough, safe, fast......carpet and tile look like new and I thought I would have to replace the carpet. Service man was professional and took the time to do an excellent job.
That you use no soaps or detergents or anything that can harm our pets or my family that has severe allergies and asthma. It's also amazing that all of your technicians are so customer service savvy.
Y'all got out stains other companies did not. My Tech was outstanding and did a very through and professional job. Also, he was very nice and polite. I have already passed your number on to two of my friends who need their carpets cleaned.
The guys did a great job! I will for sure recommend them!
Horrible smell for a couple of days after the cleaning. Someone is coming back out, but have not had carpets cleaned that had that kind of smell before.
good service.
no scummy film and the tile and carpet are clean