Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83390 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2012 — Rated 9 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that the tech was able to get out carpet stains that 2 other companies did not.
It just looked and felt cleaner and fresher than any other cleaners.

Report a concern   November 27, 2012 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite, do a good job, no smelly chemicals.

Report a concern   November 27, 2012 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and efficient service; very good explanation of process; reasonable pricing.

Thank you!

Report a concern   November 27, 2012 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Good!

Report a concern   November 26, 2012 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ron is one of the best servicemen to come to our house for any type of service! He gave us all the options and explained them so we could make an informed decision. He upsold in our best interest to give us a great result.

Report a concern   November 26, 2012 — Rated 3 out of 10 by G.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Several spots did not come out as you advertise. I listen to KLUV, which really touts your service. However, Mike Murphy, who cleaned our carpets, was very professional, polite, and did the best he could. He answered all questions and moved things back the way they were. Carpets were really not that dirty.....just some spots stayed in.

Report a concern   November 26, 2012 — Rated 10 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was as advertised. Very satisfied with the results.

Report a concern   November 26, 2012 — Rated 10 out of 10 by J.A.J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The men were very professional and anxious to please. The carpets look very good. Thanks for a great job.

Report a concern   November 26, 2012 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   November 26, 2012 — Rated 10 out of 10 by Crystal Owens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech, Hunter, was fantastic!! :) We will definitely be using you guys for any future needs.

Report a concern   November 26, 2012 — Rated 8 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

A little pricey I thought on cleaning a bed, but needed it so I went ahead with the job!!

Report a concern   November 26, 2012 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpet is clean when you leave and it stays that way longer

Report a concern   November 26, 2012 — Rated 10 out of 10 by Jermine Rainwater Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the professionalism of the tech who did our carpet and the outstanding results Zerorez provided.

Report a concern   November 26, 2012 — Rated 10 out of 10 by Ted Goldberg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets were in very sad shape. They are quite old and we have 3 small dogs. We have used another carpet cleaner in the past. Whenever they cleaned the carpets, they always felt soapy and tacky afterwards, and had a chemical oder to them. Your techinician made our carpets look newer than they had in years. I would highley recommend you to my friends.

Report a concern   November 26, 2012 — Rated 10 out of 10 by B.J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I could not believe how clean the carpets looked! We have berber carpet which inevitably the stains will show back up, but that has not happened this time.

Report a concern   November 26, 2012 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech did a great job very impressed with the outcome.

Report a concern   November 26, 2012 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

By far, the best carpet cleaning technology...leaves carpet clean but not wet. Technicians are always courteous and professional.

Report a concern   November 26, 2012 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris was great. Very professional and knowledgeable.

Report a concern   November 26, 2012 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did an outstanding job. He got rid of pet stains that we have tried to get rid of for years. He did an overall outstanding job!!!

Report a concern   November 26, 2012 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The people that came out were fantastic, and the floor looked better than ever.

Report a concern   November 26, 2012 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very professional and did an excellent job.

Report a concern   November 26, 2012 — Rated 10 out of 10 by Joan Severson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with Ron Self. He did a great job.

Report a concern   November 26, 2012 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

more thorough clean-up around area rug.

Report a concern   November 26, 2012 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good...woll see how it lasts....service was great

Report a concern   November 26, 2012 — Rated 0 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very disappointed that all the many spots did not come out. Could not tell while the carpet was still damp, but now in the daylight, these areas look worse than before it was cleaned -- they stand-out more.

The technician applied a stain treatment but none came out -- grease, cat urine, dark spots. While he did his best, don't think your chemicals or your process is adequate. These same types came out with other services.

Report a concern   November 25, 2012 — Rated 10 out of 10 by Marina Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The 1st thing is Justin (service rep.) who came to my door. His willingness to inform me of the service and his customer service. We do not see that anymore but Justin was so gracious to take me into each step that he was going to do to clean my carpet, for me customer service is very important and of course that they get the job done. I was amazed to see the spots removed from my carpet, very pleased with the service and I would reccommend Zerorez to my friends, which I did and she is setting up an appointment.

Report a concern   November 25, 2012 — Rated 2 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cesar the person that clean our carpet was a little rude and want to charge extra for everhing

Report a concern   November 25, 2012 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe Martin did a great job. Carpet wine stains came out completely. High traffic areas are much cleaner. Carpet and room smelled fresh and clean. No artificial smell.

Report a concern   November 25, 2012 — Rated 4 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The area that was treated for pet stains still smells of urine and the stain is still present. It was not noticable until the carpet dried. For the extra price of the pet treatment I would at least expect the odor to go away. I would like the area to be retreated if possible.

Report a concern   November 25, 2012 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice, prompt people. Good job cleaning.


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