What our clients think of us!

Our spots were all back within a week or so. It looks like it was never cleaned.

Good job, clean carpet that stays that way longer.

Eco-friendly, better for carpet. Timely service.

Friendly, on time, curteous, VERY efficient - loved the results - will DEFINITELY use again and recommend !!

Stains were mostly cleaned, by traffic areas look the same as before the cleaning.

Effective and associate was great

Serviceman was quick and cheerful. My carpet came out much better than I ever dreamed!FResh and soft.

My carpets are cleaner than they have been in years!

There was a small vanity area size 3'x 4'in one of the rooms to be cleaned. This area was a continuation of the room and not another room.He was not going to clean it when it was obvious it was part of the room. My husband was here while I was at work and when asked if that was to be cleaned, my husband said yes...thinking of course, how could you not?
Afterwards, the service guy charged an extra $50.00 to clean that small area!!! How is that possible when the original price quoted was a total of $99 for the other 3 rooms. I know that was a special but come on, this was ridiculous. Also, the service guy wanted my husband to pay an extra $60 per room for what appeared to be pet stains...when my husband said no, the service guy was very negative and told him they probably wouldnt come out.
I booked Zerorez from a radio ad that touted how good the service was, the integrity and reputation of the business. But after our experience, we feel Zerorez is like all the other carpet cleaning businesses, just out to make that extra $$ however they can.
I wanted these 3 rooms cleaned for the holidays and want to have the rest of the house done after the first of the year. After this experience, I probably will look elsewhere for future service.

I have used Zerorez 3 times. The first cleaning the carpet ended up looking the better than any time before. Even when I cleaned it, doing all of the “extras”. Each time Zerorez cleaned the carpet after that it seemed an improvement over the last time.

Arrive within the time frame and offer some genuine compensation. You were over an hour late.

Explanation about what can be done.
No chemical residue.
The carpet was not wet wet.
Felt like it was a thorough job.
Reviewing what was done and suggestion on how to keep it looking good.
Having a tech who seemed to like what he was doing---enthusiastic.

Honest. The young man who came out was knowledgeable and helpful.

Great cleaning without chemicals....what could be better? Well it might be Chris, the really nice and thorough technician who did a wonderful job... So I'd say an excellent combo of product and service is the answer.

Very friendly young folks. Very informative about the process and your products. On time and very concerned about doing a good job to our satisfaction

DRIED FAIRLY QUICKLY AND THE EMPLOYEE WAS VERY HELPFUL

Use of just water on the main body of carpets instead of lots of shampoo.

Jamal removed the crayon, markers, etch a sketch residue from a broken etch a sketch, glow stick residue( yes, my kids broke open glow sticks), dog hair , and Lord knows what else from my carpet my twins may have spilled on it! Thank you Zerorez!

This was the worst carpet cleaning I ever had. I am very upset. We spent a lot of money and our carpets look worse today then they did before you cleaned them. I will be calling tomorrow for a refund - absolutely terrible job - especially after the lofty promises by the hard pushing cleaner.

I'm very pleased after the second visit to remove some stubborn spots that didn't come out the first time around. Brandon was running behind schedule, but was well worth the wait. He paid special attention to the problem areas and explained the entire process to me as well as the options. The carpet feels and looks SO much better. No visible spots anymore. I have already been telling my clients how great the carpets look and feel. Thank you so much for the follow-up and care. I will definately use Zerorez again.

did a good job on high traffic areas

The estimate I was given by the technician was 3 1/2 times the estimate I received over the phone. That is ridiculous.

For the most part the carpet lookd great. There are still some red stains and one step looks a little dirty still but otherwise the carpet looks really good and our carpet is almost 9 years old.

Smells very fresh

Great value, clean, no-residue almost-like-new carpets, well-trained and pleasant service technicians, who are happy to work for the company and appreciate the company's appreciation for them.

environmentaly friendly. Service was excellent. On time. Called 30 prior to coming. Did an outstanding job!

Items cleaned (carpet, tile floors and chair) were left VERY wet - carpet and chair were still not dry the next day. I felt like the rep rushed through the job and was not as thorough as the rep who provided service last time we used Zerorez. I was not given the $100 Fullers gift card that had been advertised and referenced. An overall very disappointing visit.

Our rep was great and worked very hard. He even seemed to be working through not feeling very well. The issue I have is not with him. He took our area rugs to be cleaned and said they would bring them back in a couple of days. But it has been over a week now and I had to call today to find out where they were at.

First name removed Russell

On time arrival, quick set-up and cleaning of areas.

But surprised at truck charge and the additional charges for closet & bath vanity areas.
101.1 and 98.7 FM stations you advertise on were $89.00 for three rooms each not to exceed 400 sq'. None our our three rooms came close to 400sq' each even with closet & bath/vanity included and we had moved everything in advance for clear cleaning.

on time, professional, affordable