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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech did a very good job. This is the second time I have used Zerorez and I am very happy with the results and the way my carpets look.
The quality of the job and the professionalism of the technicians.
The carpets looked and smelled great. Already have referred your company to others
I was amazed there wasn't a chemical smell, but a fresh smell while cleaning. Also, Justin, the young man that came out was very professional, friendly and explained what he was doing, answered our questions, gave us some options. I will definately use Zerorez again and have already related our wonderful experience and the great job Justin did. Thank you so much.
Always nice and friendly service people trying to please the customer 100%.
I can see how clean it leaves the carpet.
Good job. Michael was very thorough and kind
The tech showed on time even called me to let me know when would arrive. Then proceeded to make our carpet & upholstrery look like new
Our technician was awesome!!! He stayed late on a Saturday night to make sure all the pet hair was out of our carpets! (And there was a lot!)
The results are day and night. The carpet looked great. The service guy that did the work was courteous and efficient in getting the job done. I will use them again. You will too.
I love how my floors turned out. They were so grimy and icky. Your tech, Christian, was wonderful and really did a great job!
My carpet is old and worn by 2 Labradors and 3 children, but Zerorez got it much cleaner than I ever thought possible. Mike did a great job and even cleaned the grout in my bathroom and it looks like new. Thanks for a great job.
I had my carpet and stairs cleaned-was not happy with the stains that stayed/reappeared, including lines allegedly from the A/C. For $5 per stair, and over 30 stairs, I expect them to be clean. The spots that were cleaned the 2d time came right back.
The person that came was friendly and respectable. He explained everything in detail. My floors are GREAT. No more stains.
Looks like great results--rep was excellent
No chemical residue. Left a nice clean smell and made the carpet look brand new. Service was great. Ron went out of his way to answer and explain all questions we had. Thoroughly explained the process used to clean our carpets. Will highly recommend Zerorez to all I know are looking for a good carpet cleaning company.
The work that was done was ok, but the price is rediculously high. You will clean a houseful of carpet for under $100, but for fewer square footage of tile, I paid $1200 for cleaning and sealing!!!! It did not appear to take any extra effort than cleaning a carpet. I understand that more products are used, but the difference in price is not justified! I know I could have turned the job down when it was quoted, but they were there and I wanted the work done, so I agreed. I will not waste my money again. You guys offer a $100 gift card to people who pay less than that for carpet cleaning, but offer nothing to the people who pay much more. I guess I just paid for 11 gift cards to be given to other customers. Something is inherently wrong with that picture!
Did not have Scotchguard with him; said he would come back & put it on the carpet, but never returned.
2nd try and you still did not clean up the fountain coke spill in my bedroom. I'm unhappy.
Give a price RANGE instead of a set price for services; remind customers that only if their carpet is in perfect condition do you get the advertised price.
Cost was built-up from original quote. Did not include the pre cleaning or stain guard and had to added on to get the guarantee that was advertised with the sale. Kinda like bait and switch with is un-ethical by todays standards. Also the gift certificate from Fullers Jewelry store expired on Oct.30th,2012 and reciept was 1/21/2013.
Just smeels clean, and they where very nice,
but I need you do resend my invoice in a jpeg and I need to know what to do about my $100 gift card?
Our service technician was very thorough and friendly. He made great suggestions for consideration of future services.
The technicians were very professional and curteous. Outstanding employees.
the first appt we made had to cancel because had to have morning and they said they would but when they called to confirm they scheduled it for 5 so I waited a month and tried to schedule again explained what happened last time and then they still tried to give me an afternoon when they called to confirm. I had to ask for a manager waited on hold for 10 minutes he came back and said it would be between 8-11 which was fine as for the carpet it took over 24 hours to dry I don't know what happened but the carpet was very wet the last time ya'll did it it didn't take but 5 or 6 hours??? overall the carpet looks good but I am not as happy with you as I was before things are different.
On time, our tech, Jefferson was professional and courteous.
Workers were very conscientious and did an excellent job. They went above and beyond, cleaning both bathroom tile floors in addition to the scheduled cleaning. My kitchen floor was terrible and I was considering just replacing it. Now, it looks fantastic and will stay. That just saved me a bunch of money. The house also smells nice. I'm totally pleased.
Zero Residue
I was promised one tech and then another tech said he was coming. When I complained it was corrected
The quality of the cleaning and the helpfulness of the cleaning professional that came to the house was .