Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85476 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 28, 2013 — Rated 8 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

My first guy was not trained properly.
Better training before you turn them out to come
Into people's hm

Report a concern   May 28, 2013 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they are not harmful to people or pets.

Report a concern   May 28, 2013 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman Chris was great.

Report a concern   May 28, 2013 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning was exceptional. Our service tech, Brandon, was very courteous and a hard worker. We had our whole 2 story house cleaned and he never stopped until it was done. Very pleased with the whole process and was very comfortable having Brandon in our house. Thank you!

Report a concern   May 28, 2013 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The most important was the clean/green issue of not leaving behind soaps and other chemicals in the carpets.

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very clean and my carpet is now it's original color

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The pet smells came out. Luke was very helpful, friendly, and showed up early!! YAY!!

Report a concern   May 28, 2013 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was good, carpets looked great

Report a concern   May 28, 2013 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Clean carpets without residue. Even removed completions soaps!

Report a concern   May 28, 2013 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets, tile and marble look like they were just installed. The prices were reasonable for all services and everyone was on time.

Report a concern   May 28, 2013 — Rated 9 out of 10 by W.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked how clean the carpet was after the service.

Report a concern   May 28, 2013 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   May 28, 2013 — Rated 10 out of 10 by J.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked how will the techncian explained the process and the differences in Zerorez. Also, the results were great!

Report a concern   May 28, 2013 — Rated 8 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

I contacted Zerorez based on an offer on 98.7 advertised by Jody Dean. I told Catherine on the phone that was why I was calling and was supposed to receive 2 gift cards. Neither of those were left with my son when your service person did the carpets.
Also, there is a spot returning in front of the piano that I thought had been completely removed.
Your tech was courteous and very responsive to questions and requests.
Name removed Phone number removed

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were very professional and courteous . Carpets look great.

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how well the products work at cleaning and sanitizing the carpets as well as how quick it takes to dry.

Report a concern   May 27, 2013 — Rated 9 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was 100 percent and the technician made all the difference. The call center was less helpful, but the service guy made the appointment happen and was prompt and friendly. The service was detailed, good quote and timely recommendations.

Report a concern   May 27, 2013 — Rated 9 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, easy and good customer service

Report a concern   May 27, 2013 — Rated 10 out of 10 by Leona Abt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Representative was very knowledgeable and carpet looks great. Please feel free to share my comments, but would like my name to be anonymous.

Report a concern   May 27, 2013 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   May 27, 2013 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet feels like brand new. service attendant was professional and thorough. I had three repairs areas which were repaired high quality

Report a concern   May 27, 2013 — Rated 10 out of 10 by Tracy Mohon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are very clean, and stains that I was afraid wouldn't come out, did. The representative that cleaned my home that day was also very nice, helpful, and professional.

Report a concern   May 27, 2013 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CHRIS DID AN AWESOME JOB ON EVERYTHING!!!

Report a concern   May 27, 2013 — Rated 10 out of 10 by Ernestine Bruner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were very fresh smelling. Randy was able to get up spots thatIhad been unsuccessful. He was very courteous and did a wonderful job.

Report a concern   May 27, 2013 — Rated 10 out of 10 by J.E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast and friendly. Very thorough as well.

Report a concern   May 27, 2013 — Rated 9 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet was VERY clean afterward.

Report a concern   May 27, 2013 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy was very helpful and efficient and courteous

Report a concern   May 27, 2013 — Rated 0 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took 45 days and several trips to get the carpets close to normal. WHat happens next time you clean the carpets. I would like a refund for the work performed. There still is a stain in the carpets from where you left the carpet wet for days.

Report a concern   May 27, 2013 — Rated 10 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowlagable staff. no soap or chemicals

Report a concern   May 27, 2013 — Rated 10 out of 10 by Roxanne Feeler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Tech Richard was excellent, he answered any of our questions completely, he had A very pleasant demeanor through out the service,I thought or carpets were hopless but they looked great when he got done,Rchard really sold us on your service.


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