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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joseph was the most knowledgeable carpet tech we have ever had clean our carpets, couch and vents. I was also impressed with quality of service and willingness to work with us on pricing. I will definitely be using Zerorez in the future, and hopefully, Joseph will be the one doing the job!
The customer service and the individual who came out to the house were fantastic!! The carpets were spotless after the cleaning. No odor or chemicals. Very happy with Zerorez and will plan to use services again.
The technician was kind and courteous and he answered all questions, We are pleased with the service he didn't excellent job carpets are clean and fresh.
Thanks you
Few urine spots did not come up completely.
I like your cleaning system using water ! I was disappointed with the quote
I was given over the phone even when I gave specific needs. Pet odor
, 1 roomtile 2 rooms of carpet . I did like the service mans willingness
To work with me. The price was twice what I was quoted but I needed it
Done yesterday so I did. I was pleased with the results!
Did a very thorough job, worked to resolve stain issues, arrived on time and cleaned up after. Overall, Randy did a great job and I was very pleased with the results.
I was not happy with the tech that was here to do my carpets after I stated I just wanted the 99.00 special he was very rude and took a total of about 25 min to shot steam into my carpet and be on his way. It was the worst experience I have ever had with a carpet cleaning company, and I would never recommend you to anyone!!
Products make me feel my house if very clean. Service personnel are very knowledgeable and courteous.
Joseph was very friendly and very helpful! He did a great job...
nice employee, good product
The cleaning seemed to be great, but the smell left once the carpet dried is not appealing to say the least.
I like not having soap residue left in the carpet.
Just about the same as any other carpet cleaning service.
Poor communication about cleaning area rugs.
While the technician was friendly and informative, the services were lacking. The price changed multiple times from the first quote given over the phone, to the higher quote given in person after some services were completed, to the ending price being more than double what we expected to pay. The technician said he was unable to remove stains in a room but continued the service anyway and charged a greater amount. The work done on the stair case was completely unnoticeable and if I had not seen him work on it I would not know anything had been done. In another room, the stains he came back up within a few days. If the stains were so bad that zerorez could not remove them, I wish he had spoken up before continuing the service so we could use the money to replace carpet instead of wasting time and money on services that will not have a lasting effect.
Got my carpet very clean. Was done quickly and efficiently.
The person doing the work was very nice and did a good job. This was my first experience with carpet cleaners. I wish I had known that he was not going to move anything and I would have had the items that were not heavy out of the way before he arrived. We had come crates that I could have moved to the cabinet tops had I known that he would not move items. He did move the trash cans.
They work. The tech explained what needed to b done where I could understand. He didn't try to oversell. I appreciate that. The tech was respectful and very pleasant. He worked steadily.
Scheduling and providing a all inclusive quote
They don't use soap and the carpet is the cleanest I've ever seen it
the tech was great
Excellent experience and service. Technician, Roy A. from Dallas was a delight to have in our home--informative, hard working, fun, and great with our toddler. The price was very good. The results are fantastic and we will certainly use Zerorez again.
Recommended by Russell Rhodes Realty. Carpet cleaning was very disappointing compared to other companies used in the past. I have certainly had better experiences and therefore would not recommend Zerorez to any of my friends. I will let Russell know as well that he should reconsider referring customers to your company. Name removed Henman
Professional, courteous, and probably most important my carpets look amazing.
punctual and very helpful!
the technician would not accept my Home Show gift certificate as promised by the Home Show representative.
Had a tech come out to give an estimate, then on day of appointment were to the tech had missed some things and price was almost $300 more than estimate
The carpets were actually clean. All the others I have tried did not work. When the carpets dried the stains were still there. With Zerorez the stains were gone!!!
no smell and the drying time is great. great people and love the booties they wear. also, none of that pushy "upgrade" speech. already told a lot of friends about you.
Customer service, presence and appearance was a win!