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based on 85087 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your company made the dirty carpet in my seller's home look amazing. I will use your company again.
They worked. The carpet is very clean.
No residue
I injoyed the service techs professionalism and speed.
No products that were used have worked and done what I wanted them to do.
I like the clean smell, and the soft way it feels and looks.
The rep was very polite and professional.
My carpet looks terrific. Got out some stains that I had tried several products on.
It looks new again.
very professional, showed up on time and carpets look like new
No chemicals
Polite, clean and in uniform. Friendly.
service was good and so far we are happy with results. Just a bit pricy. The special ad run on KRLD didn't specify that the rooms had to be a specific size (at least I don't think it did).
Servicewas great and I like the idea of the hot water instead of detergent
The rep was great, he explained the service and was very professional; the cleaning was very good.......however, I feel that the charge for pet problems, although good, were somewhat overpriced....I also realize that this is the case throughout the industry....were it not for that, your score would have been 10.
Work was carried out quickly and efficiently. However, work did not begin until 30 minutes after the 2 1/2 hour window I'd been given.
They were prompt, efficient and did a fantastic job!
Professionally done. Communicated the needs and services well and left me with a 'new' carpet :)
Best cleaning
Very nice technicians! Wonderful job on some tough stains.
Friendly articulate associates. Quality thorough cleaning.
On-time, knowledgable staff
The devil is in the details. The carpets look great. I am pleased with an eco friendly carpet service and product. Despite calling twice to ask for someone to call me before showing up during the 2 hour window, I received no notice and someone showed up on my doorstep at exactly 6pm. Technicians were friendly, professional and hardworking.
BUT, because everything was electronic, I did not see the $10 fuel charge before the invoice was paid. I also ended up purchasing 4 gallons of empowered water which the technician did not leave before he left. I had to call multiple times and finally with the 3rd call, I've been promised (again the correct amount of the product I purchased). I also had to follow-up with the extra gift-card that was offered with my package in order to receive it over email.
There seems to be some lack of follow-through. I want to use this company again and I hope these issues can be addressed within your companys so that others don't experience something similar.
the technician was very professional. My carpets look beautiful.
Loved how long the lines in the carpets stayed. The service tech that came out offered to run over sections a second time. Did not leave until we were completely satisfied. The only negative was it took a very long time for the carpets to dry.
Carpet looks great and your service representative was very professional.
My carpet gets really clean and stays clean for a several months.
Your technician was on time, friendly, and a true professional.
How clean my carpet is, attitude of employee
This carpet was in horrible condition. We priced the house to reflect that the carpet will need replacing. We needed it clean enough that people could see the house. Zerorez got out most of the stains and the odor. It looks so much better than I anticipated. Thank you.
Type of solution used
Quick service, good pricing, nice technicians.
The service from Daniel Jackson was spectacular!