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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals...nice basic clean
Make sure you clearly state was is and isn't covered in the deals you advertise.
Very pleasant, professional staff explained everything before starting. Carpets look great.
I like that there are no lingering odors or residue. Once the area is cleaned it blends in with the rest of the clean area. We never see a clean spot among the rest of the carpets. This tells me that the spots are gone and the rest of the carpet is clean also!
Very courteous. Carpets looked good. One question I forgot to ask, when I called in and got 3 rooms and 1 room free and $100 Fullers gift card. I never got gift card
Right on time, carpets look great! Ron was very informative about the carpet I have and how to clean up the dog messes!
Overpriced and the on site estimate was incredibly brief and ended with "we'll send you an official estimate via email" which I never received.
Great carpet cleaners who explained everything thoroughly
The carpet took to long to dry. It was at least 10 hours.
You took a carpet that we thought we were going to have to throw out and made it look new again. Never would have dreamed that it would have turned out that good. Tim was wonderful too. Polite and professional. He did an excellent job.
Environmentally friendly products, reasonably priced services, courteous employees
professional, knowledgeable, friendly and the product is excellent
Cleans & leaves no residue
The techs that came to the house were extremely professional
I am extremely pleased with the carpet but even more with the
Tile cleaning that I asked to add on!
Roy was excellent in explaining the services and did an amazing job!
The technician was very professional and informative.
pet friendly
Because of stains on our carpet the price went up considerably.
I got a $25 off card and when I tried to use it during my service, I was told that ZeroRez would send me a visa gift card for the $25, but no where on the invoice did it say that I had this coupon, even though I showed it to the person. I have no idea if I'll get that $25 off, which was the only reason I scheduled service in the first place.
Other companies have cleaned my carpet and it did not leave the bad smell. Yes, my pets have had mistakes on the carpet. But eliminating the smell did not seem to be a problem for the other companies. The tech who did my rugs told me that unless I spend an extra $200+ dollars, the "cleaning" would make the carpet smell worse. I declined....never had issues with any other company.....and it IS, indeed, worse. I must admit, I'll go with others who cleaned them for less and eliminated the smell.
This tiles are still not completely rid of the buildup. Keith came over this past weekend and worked his butt off and did a great job, but still we can see the buildup. After the tile floors were dry the is a residue that makes the floors very slippery. I have to go back and steam clean them. I never got the certificate to the jewelry store as mention on the radio with Jody Dean. I did go to the website 4 times and different intervals and it advised me that I was not eligible. The carpet cleaning was great, but I just can recommend Zerorez for tile clearning.
This was the 3rd time you sent people out to do my floors. The first time the individual did not have a potent enough solution. The second time the person shows up and has now clue on was he was facing to clean the tile, and he had no tools. I move all my furniture that day an the job didn't get done. The 3rd attempt, Keith did his very best. I haven't seen anyone work that hard in a long time. Still you can see a waxy film on the tile.
When Keith arrived he was told that he was going to a 3rd story apartment. And he did not have the details on what had occurred before on the attempts to clean the tile.
I called 3 different times and talk to various people on what was to be done to the tile before the service person arrived the 1st time, the 2nd time and the 3rd time. It just seems that Zerorez has a communications problem. No one seem to have listen to my attempts to explain what needed to be done and what had been done in the past.
I believe I should have somekind of refund for not getting it done the right the first time, and for my labor of moving all furniture for nothing the second time and for it still not being perfect the last time.
Please contact me at Email address removed
Service was great this time and a week ago. Couldn't remove tea stain , the original reason for repeat visit.
It was more expensive this time ( used more solution for lesser area ) and the carpet seems matted.
My carpet looks great!!! The technician was very professional and knowledgeable.
The Person who did it . Great Care in doing job. He worked with me to do the Job.
Clear price and no hidden fees.
Polite and knowledgeable technician, lack of chemicals, carpet came clean very well.
Right on time and very courteous.
The commercial on Kluv radio states you can get out any stain and leave your carpet looking as new as when you 1st got it. Jodie Dean states that in the radio add and it didnt happen.