Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83410 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2013 — Rated 10 out of 10 by C.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very impressed with the spot removal and overall appearance of our finished carpet. Jason was very professional and worked hard to produce a very clean carpet. Thanks so much!

Report a concern   May 26, 2013 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, diligent work, attention to detail. Reliable

Report a concern   May 26, 2013 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated that you came back out and I was impressed by how fast the carpet dried. It smells and feels tons better. Thank you.

Report a concern   May 25, 2013 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ernest was a great tech. He did an awesome job on cleaning the carpet.

Report a concern   May 25, 2013 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Here it is a month later and our rugs still look great! I never thought that the heavy areas would ever look good again. I was very surprised by the results.

Report a concern   May 25, 2013 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph was very detailed and informative!

Report a concern   May 25, 2013 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Roy, took time to get out some old dog urine stains. He was very friendly and helpful and thorough in his cleaning job.

Report a concern   May 25, 2013 — Rated 8 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

They were very late, but Ron more than made up for that!!! He did an extra fantastic job, and was most apologetic! The reason I put an 8 was so that I could let you know how thrilled I was with the customer service provided by Ron. I would give you a 10!!

Report a concern   May 25, 2013 — Rated 9 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good technician, nice and respectful. Ernest.

Report a concern   May 25, 2013 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and quality cleaning.

Report a concern   May 25, 2013 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good price

Report a concern   May 25, 2013 — Rated 0 out of 10 by W.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disapointed in every way possiable and it was made clear that things were not going to be made right

Report a concern   May 25, 2013 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

dries fast really cleans

Report a concern   May 25, 2013 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Sustainability focus. Super knowledgeable and customer focused technichians.

Report a concern   May 25, 2013 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets tough stuff clean.

Report a concern   May 25, 2013 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets and tile are very clean now and the service was done quick and very professionally!

Report a concern   May 25, 2013 — Rated 6 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet in the bedroom was supposed to be Scotch guarded. It may have been but one of my dogs tracked something in on his feet and it wouldn't come right up. What do I need to use on a scotch guarded carpet to maintain the integrity of the scotchguard?

Report a concern   May 25, 2013 — Rated 5 out of 10 by S.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had thought my carpet was cleaned well, until I looked behind a door. The carpet was not clean. This may be a room that I seldom use, but I was embrassed when company arrived, to what I thought was a clean room.

Report a concern   May 25, 2013 — Rated 9 out of 10 by S.O.A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The test was amazing! Randy showed us how much better our tile would look when completed,

Report a concern   May 25, 2013 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with the job Ron did on our carpets. We have pets, 3 dogs, and most of the "accident" stains came out. Our carpets look great and smell clean. Most of all, we like that the cleaning process uses no heavy soaps or chemicals that can't be fully extracted from the carpets. Will definitely use your service again and will ask for Ron to do our cleaning if we can! Awesome job Ron!

Report a concern   May 25, 2013 — Rated 10 out of 10 by Richard Pugh Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that came out was very nice. I'm a manager at a dealership and his customer service was fantastic

Report a concern   May 25, 2013 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez does a fantastic job!! We had four rooms, two closets, four area rugs, two 8' couches and two chairs cleaned. Every thing looks like new again. We were very pleased with Joseph our tech. He was very pleasant, helpful and extremely professional. I would not hesitate in recommending your services to my friends.

Report a concern   May 25, 2013 — Rated 3 out of 10 by T.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The couch and love seat don't look any cleaner and they were wet for hours upon hours after you left. Further, since they remained wet for so long, our home smelled musty for a couple days.

Report a concern   May 25, 2013 — Rated 9 out of 10 by Debra Marquez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Leaves a fresh smell to the place, your reps are great and friendly. and the carpets looked almost new.

Report a concern   May 25, 2013 — Rated 9 out of 10 by Rhonda Gilbreath Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone is helpful. The service provided is thorough and timely. My rug looks new again.

Report a concern   May 25, 2013 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did thorough job and did not pressure us to purchase other services.

Report a concern   May 25, 2013 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural

Report a concern   May 25, 2013 — Rated 10 out of 10 by Joycee Hindman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician came on time even though inclement weather was involved. He was diligent in trying to do a good job. He explained that it was evident that my carpet had been vacuumed often but that it did not appear to be worn as much as I had thought. He was clean, personable and not a high pressure sales person trying to run up a bill. Should I need another cleaning before replacing the carpet, I will request the same technician.

Report a concern   May 25, 2013 — Rated 9 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician.

Report a concern   May 25, 2013 — Rated 10 out of 10 by Tracy Reeves Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was important to us to use a service whose products and processes would be as environmentally friendly as possible because of our 3 Boston
Terriers. They only live about a foot off the ground, and with the constant potential for bronchial issues with them, we believed that Zerorez was the way to go.

I was really impressed with the representative that came to my house. He was very courteous and extremely professional and got quickly to work. In order to confirm whether or not one particular trouble spot still held any odor after cleaning it, he actually got down on his hands and knees to smell the carpet! He was very knowledgeable about the products and the processes he was using. He worked quickly and efficiently, and I would definitely recommend them to others and use them again if needed.


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