What our clients think of us!

Everything!

The process is simple, it works! The technicians are knowledgeable, respectful and very efficient. This was our first time to use zerorez and we will definitely use it again and again
Thank you for your professionalism it is greatly appreciated
Russ and Roxanne Rustad

Friendly tech. Good service. Good price.

Results and Service was Superior. Our Technician was very personalable and professional.

No chemicals, no smell, no residue

The results were precisely as advertised and the technician was knowledgeable, quick and friendly.

Good customer service. On time and very knowledgeable regarding products, carpet and service. Friendly and on time.

Carpet is clean, got dry fast, is as soft as it was when we installed it.

Got thecarpets and upholstery really clean and spot free

House is clean when you leave. Carpet looks great.

You were suppose to be here at 8:30 pm on 5/30 and no one showed up until after 10:00 pm and then called me and said he was broke down and couldn't get anyone to answser his phone calls to tell him what to do. Said he would be back at 6:00 am but never showed. Finally after we contacted the company someone saw to it that the service got here which was about 8:30 am Friday. This was a big deal because we had a group of people coming in and everything had to be ready by 1:00 which by this time was impossible. The floor was not buffed just immediately started shampooing.When close to being finished they put brown paper down over the floor, which was suppose to be done the night before so that it could dry some before morning, in order to keep wheel chairs from making marks on the floor. By this time my investors were here, the brown paper came up and now we have tracks everywhere. The front area wasn't even finished.

I have never had issues before but this time was a whole different story. I know it was last minute but I had scheduled someone else to clean all of the carpet and when your rep came by he assured me Zerorez was able to do it so I cancelled the other cleaning. This was probably with of the most stressful situations I have ever been put in and I don't feel that we should be charged the total amount that we were charged considering what ya'll put us through.

If you have any questions please call me at Phone number removed.

Name removed
Chief Operating Officer
Villagio Senior Living

Technicians are always available on short notice!! Thanks!!

the results of the carpet cleaning was not as advertised

The service was a great deal and i had already been sold on your company. Until the serviceman kept trying to sell us on the pet stain treatment. I told him not to worry about that we are replacing the carpets anyways. I guess he is interested in a promotion to sales because he would stop trying to sell the pet treatment even though i told him it wasnt gonna happen. After the service i never recieved the invoice. I call to ask for the orginal and had horrorably customer service.

The technician was very courteous and professional and did a wonderful job. However, I am not very pleased with the estimating process since I was given one price over the phone then quoted a higher price on site. This is not the technician's fault, more than likely an oversight on the part of customer service. I've used dalworth in the past and they have always honored the price given online or over the phone, regardless of room dimensions. I went with your company because I like the cleaning process and not using chemicals. Overall a good job.

I haven't had my carpet look and feel so clean like it does after you all have done my carpet. I also find that little stains are very easy to remove. I will be calling you again at some point.

The time your employee took to explain all the processes offered, I had a filthy carpet with multiple pet stains. I can walk barefoot now , it feels like new!

The technicians were respectful, nice and worked hard while they were there. It seems the products and results were very acceptable as well.

Maintain costs

Good job overall. A little pricey, though.

Pet cleanup is very expensive.

after drying, the difference is really really visible!
Joseph was very professional and courteous. Thank you!

arrived timely, performed service as stated, professional and courteous and the outcome was as expected. technician knew what he was doing and did an excellent job - especially removing pet odors.

The carpets looked very nice. My entryway tile needed to be mopped after, which I have never had to do after a carpet cleaning. Shoe prints and a dusty residue.

Your three room special was just what I needed. Your technicians were knowledgable and knew exactly what we needed to have our carpets smelling great and looking wonderful.

It's only water (not chemicals), and your technician didn't pressure me to spend a lot more money

Professional, timely, good quality service, no worries, reasonable pricing.

Although Z, the technician, was very nice and professional, there was a spot that he missed. We discussed the section of carpet and I thought that it was a shadow instead of a missed spot. That is my error. It wasn't until later that I discovered that the section was truly missed. Also, tracks of wear started to reappear in the carpet a few days after cleaning. So, in my opinion, Zerorez's method of cleaning carpets is not really different than other carpet cleaning companies I have had out to my house; the stains/tracks reappear a few days after cleaning. We are in the process of selling our house and I need to redo some areas myself with our own carpet cleaning machine.

Show up within 15 minutes of original time estimate. We received 2 changes resulting in an additional hour and a half wait. Quality of work was good, however, achieving near total elimination of pet odors.

The carpets were very clean, smelled clean - not some artifical odor - they were soft and easy to walk on, not hard like other cleaners.

Had my tile floors cleaned and they look like new. Very pleased.

The servicemen were polite, friendly, clean and very helpful.