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based on 85074 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick response to our request for an appointment. Also like the fact that Zerorez is a "green" company.
Great customer service and pricing. I am a repeat client.
Very courteous young man and very thorough. There still may be a stain reappearing, but I am going to wait one more week to make sure.
There was a mix up in the appointment times and the first call I made on Saturday (the morning) I was told that your employee was on time and the schedule never deviates and he would be at my house in the a.m. I called back 1 hour later after a no show, and find out that my appointment had been moved to the afternoon. I wish I had been informed the day before as I had made other plans.
The services was excellent. We really appreaciated the knowledge and expertise of the person who cleaned our carpets. He did a great job and explained what he was doing and why and made recommendations to keep our carpet clean.
Efficient, friendly and also got our carpets very clean!
This was our first time using Zerorez - Daniel and Jay were very professional and also very nice and timely.
Professional staff - great job.
The carpet always seems to be very clean when they're done.
However, I was supposed to receive a $100 gift card to Fullers which I have not received, so my opinion and desire to recommend Zerorez is rapidly changing.
Anthony was thorough, friendly, and answered all of the questions I had before I could ask them. I appreciated the time he took to discuss the pet treatment service for my carpet and was completely satisfied with the service.
I like Roy - he is so informative and hard working! He always does an amazing job. I made mention of our dust problem - and he suggested the new air filter that is custom made. We bought one and are now waiting for the arrival. I know this will help with the air and the dust! I schedule an appointment every month, because we have 3 dogs. The carpet looks better than when we moved in, and it was new then. We love your company, thank you!
Debra
Great employees, always very prompt and helpful. Have used you 3 times now and no spots after carpet is cleaned. Excellent job at cleaning carpets, I will always use you over any other carpet cleaner.
We were given a window of time that the technician was supposed to be out to our house, 1:30-3:30. They did not show up till 4:30 and did not get finished until late. With 2 kids and 2 dogs it was very incovenient.
Your company has cleaned my carpets twice this year and your representatives have been professional, timely, detail oriented and great to work with. Thank You.
Maria Brennan
I was hoping that my carpets would smell fresh and clean when the job was done but instead they had no clean scent only a wet damp dirty smell
I like that your products are safe for my kids which is very important to me. I also like that your employees are always on time, work hard to complete the job in a timely fashion while providing quality service and always welcome my questions or comments.
My carpet looks cleaner than when other carpet cleaners have cleaned it. The representative was very professional and spent time explaining what he was doing.
Once carpet dried, wasn't as clean/bright as I thought it would be. Looked about the same as before. Had upstairs done week before & after it dried, looked great. Had downstairs done week later (this weekend), not as satisfied with outcome/brightness of carpet this time.
The technician,Joe, came unprepared to do all the services we had requested. My carpets still have stains and he never offered a final look or a chance to re-clean after the carpets dried. He only said he was given the job at the last minute and didn't have the materials to clean the vent so wed have to reschedule for that service. I had been recommending you from our first service with Mike, and you can make this right only if you send Mike back to fix the mess Joe left and finish the vent work. I will be calling to request this as well.
very professional and efficient
Great product. Very professional.
Good v v good service and technician very professional
The service tech went above and beyond to make sure we were satisfied. He even moved furniture around. It was a great service and I plan to use it again!
Vacuum carpet before the actual cleaning.
They work
Your great people and your service
Clean products and the service technicians are really accomodating. That's why I'm a repeat customer
I was extremely pleased with the service i received..... my carpet is old and worn but after the cleaning it looks better than i thought possible. ....
Its steam cleaned
My quote over the phone was extremely inappropriate! Once our technician arrive the price tripled!!
Our technician, Alex did an excellent job cleaning our
carpet, however, the price quoted was not for what I described
to the phone operater. This caused much anxiety because
I was very detailed in my description of what I needed to have done.
It would be better to give an honest quote over the phone
instead of trying to upsell at the customer's home after
we had been waiting for over three hours for our tech to arrive.
carpet looks great...dried fast