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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
As it turned out I had wool carpet and I was told it would be a little more expensive-it was more than twice the quote of the original-that was more than a little more-that tends to not give as good of an experience. Need to be more up front on that.
Informed and professional technicians, like AJ. I will ask for him again. I do think you should consider what you charge for cleaning an area rug ( 3$ per sq foot) versus cleaning the same size room. We decided to clean the area rug in place with less water pressure, but it cost me $360, whereas a room if the same size cost me $33, and the area rug took no more time. What gives? In retrospect, I feel really ripped off with this aspect of the service.
Got out all the pet stains.
Technician was very educated
I liked that Ceaser was very curtious and did a great job on our carpet.
The carpet looks brand new without any nasty chemical smell and I feel completely safe letting my kids roll and play around on the floor!
Your workers do a great job---they are professional, friendly, and knowledgable. Our carpet looks brand new when they finish.
Prepare your customers for increased costs when they make the reservation
It's CLEAN!!! Don't know what else to say!
Friendly workers
The carpet cleaning services have always been thorough with superb results...even on our 9 year old carpet.
they work
Removal of past product residue, the appearance of carpeting upon completion, reliability, friendliness and knowledge of service tech.
Friendly and knowledgeable employees.
Good prices. Outstanding job in cleaning my tile and carpet.
on time.
Good guys
Great work
Professional application, quick drying, restores carpets
Carpets look like new again & ur techs were great
Technicians were very knowledgeable. Carpets were cleaned very well, no residue.
Your prompt, you don't use harsh chemicals, carpets feel clean not sticky when
done, service people are excellent.
You keep your committments on arrival time, explain the services required, have courteous technicians, respect the owners property and keep the customer informed on progress.
Zerorez was professional and quick
Completely cleaned my carpets. I saw the soap residue being removed via the clear observation tube inline with the vaccum hose.
The thoroughness and knowledge of the technicians.
Technicians are friendly and efficient. Cleaning is "green" and non-toxic.
Carpet cleanliness and stain removal
Fast service, great technicians. Straight forward prices. Good job
My carpets were so clean and fresh smelling after y'all left. The gentleman that came in was so polite and professional as well.
The amount I ended up paying was nowhere near what I was quoted on the phone. Also the person making the appointment did not alert me to any additional charges for pet stains, etc. I would also like a receipt showing I paid for the work that was done since I never received anything from the technician that performed the work. This is not professional.
On a positive note, the carpets look great after they were cleaned but as a real estate agent I would not put my credibility on the line, recommending your Company because of the lack of information upfront.
Your service representatives were extremely professional and courteous.
However, I have not heard back from anyone at Zerorez regarding the gift certificate from the jewelry store that was part of the promotion I was involved with.
Your associates are always polite, knowledgeable, and professional.
Your cleaning services are just always outstanding. I would never
use anyone else!