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based on 85074 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Competency.
No detergent. Steam cleaned!
The drying time was fairly short. I was surprised that cleaning techs would not move furniture.
They work!
They got my carpets clean. We have lived in our house and this is the 1st time we have had them cleaned professionally. Even tho most of the house is hardwood, I was really shocked at how dirty the carpet was.
Service
no comment
green
The product is great! The carpet is really clean and stays that way longer. There is no sells pressure and the technicians does a great job.
NO CHEMICALS, GREAT SERVICE GUY, GREAT PRICE!
the tech was knowledgeable and very nice and professional.
Did not leave the house smelling of chemicals. Was amazing how well the tile grout cleaned up. Tim was the service provider and was very professional and knowledgeable.
No smell. Very effective.
Very friendly tech
The technicians were punctual and efficient. They gave me good advice without overselling. They worked hard: got in-got done-got out. I gave them a tough challenge and they came through for me.
Friendly service and honest with recommendations when asked.
I am very happy with your service and Paul was very good. I have three cats and had some serious stains but with the special treat, they are gone. I will use your service again for sure.
Very good service
Tech's did a good job. We are satisfied. Thank you.
fast, on time, great prices and love how clean my carpets are! the fullers jewelry store coupon is great too, just in time for the holdidays
THE TECH WAS TO BUSSY BASHING STANLEY STEAMER THE HOLE TIME HE WAS THERE. I WAS QUOTED A PRICE OVER THE PHONE AND PER RAY HE TOLD ME THERE WOULD NOT BE ANY HAGELING OVER QUOTED PRICE AND THERE WAS , TECH TRYED TO QUOTE ME MORE THAN I WAS QUOTED AND THEN TRYED TO GET ME TO BUY AN ADDITIONAL $240.00 FOR DEORDERRISER, WHICH I WAS NOT TOLD ANYTHING ABOUT FROM RAY. TECH WOULD NOT HELP MOVE COUCH OR A CHAIR, I DID THAT AND DINNING TABLE, WHICH I DID ALSO. TECH RUSHED THRU MY HOME, WAS DONE IN 1 HOUR, AND I HAD 7 ROOMS AND A HALL. WHEN I WOULD NOT PURCHASE THE ADDITIONAL ITEMS HIS REMARK WAS OK I'LL SEE WHAT I CAN DO AND I'LL DO THE BEST THAT I CAN.
No detergents used
Two of the rooms were cleaned well.
The third one was not. There are streaks where the machine went back and forth
Everything, Service and products were great
We had to have a redo on the cleaning. Our firm has used Zerorez at least 3 times in the past. This was the first time that we had to request a redo. The guy that contacted us once we called in a request to have service (I had to make 2 phone calls to receive one back) was not very friendly and just showed up at the door without making an appointment first. Fortunately, I was here and able to walk him around. The office had coffee stains the other 3 times, and it was no problem getting them out. The guy that cleaned the carpets this time told the employee that was here for the cleaning that coffee stains are hard to remove and cannot always be removed. They had always been removed before. Not near as happy this time with Zerorez.
Zerorez is definitely a company I would recommend to my friends and family. They went above and beyond to get the job done right and suit my needs. I can not tell you how good it feels to deal with a company that values its customers satisfaction the way Zerorez does.
The no mess procedure was nice as well as the results.
I am impressed with the way our carpet turned out after the cleaning.
It's very clean, no residue. Superior servicemen preform the cleaning. Good sale price.