What our clients think of us!

Performance. Wow! And the Tech was very knowledgeable and professional.

First, I didn't receive a call prior to the technicians arrival as promised and we weren't prepared. Second we didn't receive our $100 gift certificate. Last and most important the technician tells me that the cleaning process has stripped the scotch guard off the carpet that was applied at the factory. But he can reapply it for a fee. He tells me its necessary to protect the carpet fibers from unraveling and stains from setting in. Seems to me this is something that should be mentioned to the customer BEFORE you come out and strip off the protection since you do charge to reapply. Sounds like a cheap gimmick to squeeze a few more dollars out of the customer and for that I'm very unhappy with the service. I will not use Zerorez in the future nor will I recommend friends or family.

Friendly service techs.
Quality products.
No chemicals used on carpets.

Alex is a great technician. He looked and was very professional and did an excellent job in our home. He is a great asset to your company. Not something you see as much anymore. His uniform was clean and neat and carried himself in a very professional way. He had great knowledge of his work and it was a pleasure to have him provide our service. I would highly recommend him and your company.

Some of the carpet was wet for well over 24 hours. The carpet appears to be clean.
I have not received a receipt or the $100. gift card

The carpet looks very good after the service.

Professional service, and amazing results. We have used other carpet cleaning services in the past with poor results. Our carpet looks new and fresh again!

The work on my tiles was certainly not worth the money we spent and the serviceman broke our phone.

I like that it's easy to schedule and that everything is natural

Friendly, courteous staff. My carpets look great!!

That they are safe for us and no soap is used.

It has no chemicals and it cleans the carpet the best I've ever seen.

Do a great job at a fair price and I like the process.
This time more steam was used and the carpet took over 8 hours to dry. In the past the carper would dry a lot quicker. The carpet looks like new when you are done.

I appreciate the efficient, knowledgeable servicemen, and no-chemicals cleaning method. Everything looks great!

The tech was great.

Keith was terrific. He worked tirelessly and was very friendly and helpful

Very friendly service but I'm not completely satisfied with the service I received. The carpets were cleaned yesterday and today the house stinks of cat urine. I paid a substantial amount of money for an upgrade for pet odor removal and I'm disappointed that the house smells like this. Can you please let me know how we resolve this.
Thanks!

Easy, fast and safe environmental product that is amazing, plus your representative was knowledgeable and courteous!

Send him back I forgot to give him a tip !! Juan was excellant. He was a perfect example of what a an employer could ever ask for giving what service you provide. Juan acted in a highly professional manor, with such a high level of courtesy and detail that every employer or client could wish for, being in contact with the general public as your company is. He treated our house and property with respect and gave special attention to our wishes and expectations.
Sorry you may loose him to my company... Not really .. But Juan the offers open.
ZEROREZ and zero issues, except how to keep our flooring clean without returning every six months.

Thank you
Craig & Melody

I like the fact that the products used are 'green'. In addition, the pre-treatment for animal spots smells WONDERFUL!

Very friendly and professional staff. Carpets look great as well! Thank you! Will be using again.

Be aware that drying takes much longer than service rep says.

Good quality of materials & service!

Very good at removing pet stains.

Quality for the price is amazing.
Quality

Everything!

best cleaning i've seen,

The two cleaners came to my house as scheduled. They were courteous to ask of my carpet needs, etc. Things changed a bit when I was quoted three different prices for the job at hand. On the phone, I was quoted $99.00 for three bedrooms + fuel charge. When the cleaners were here, one of them mentioned that he might be able to give me a lower price at $60.00 since the bedrooms of my apartment were smaller than rooms of a home, for example. I told him great! He then asked if I would like the year treatment on my carpets, which was an extra charge. I said yes, being that he was going to give me a discounted rate. When the cleaning was completed, he then rang me up for the first quote of $99.00 + the additional cleaning cost for the year treatment. All in all, I was charged a $189.00. Personally, this is horrible business etiquette. I am self- employed and own my own business. I know that if I were to quote my clients different prices within 24 hours, I would loose business. Then to top it all off, 30 minutes AFTER they left, I received a phone call from the cleaners. They asked if I would be home, so they could come and pick up their cell phone that they left on my bathroom counter. They asked me to wait 30 minutes at my apartment for them to finish another job. I found their phone not only sitting on my counter, but charged into my wall with MY cell phone charger. To sum up: Not only did I have to pay more than quoted, but I was asked to stay at my home for them to retrieve their belongings, which they were using with my property. I cannot describe how disappointed I am with the service and this company.

no suggestions

The tech answered all my questions, he was very professional. My capet looks and feels great.