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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was kept apprised during every aspect of the cleaning. The tech was professional and personable. He provided excellent service
Your employees are very dedicated to their work.
Name removed
The customer service of the technicians was great and they were very thorough.
Professional services most of all clean
First of all, we asked for an on-site estimate. We were given a date of 7-24 between 4-6:30. I received a call around 5:00pm from Cesar stating that he was at least a couple of hours away and he said he could do an estimate over the phone. I decided to do so and he told me he would have an estimate to me that night (7-24). It is now Friday evening/8:45pm (7-26) and I have yet to get an estimate. We have already scheduled an appointment for Aug. 5 to have carpet cleaned. Cesar had given me info about having upholstery cleaned and air ducts but we do not plan to have that done now. We also do not want an area rug cleaned that we had discussed. We expect to have the $99 special (4 rooms) which would include our master bathroom and closet. Hopefully your cleaning is better than your "free estimate" offer. It seemed that your company does not like to move much furniture when cleaning which is not necessarily a problem but he indicated that your company usually only sends one person to do the cleaning. We would like a quote prior to Aug. 5. I have read good things about your service but am not impressed so far. We are preparing our house to go on the market and want to make sure it looks as good as possible.
Associates are personable and friendly; knowledgeable; efficient; exceptional results (we have three cats); eco-friendly.
It was a pleasure to work with Joe and Miguel (Carrollton?)
Thank you!
I love the way the carpets look and feel when you are done. They are dry in a just a few hours.
I learned a lot about carpet cleaning and care. The employees were very professional. My carpets look and feel new!
My technician was AWESOME! He was knowledgeable, courteous, identified himself upon arrival, respectful of myself and my property, overall outstanding. I am in the service business as well, I would never want to loose a shining star like Randy!!! My carpet looks like new again. I am pleased with the entire experience, a 10+ to Zerorez! I referred your company to one of my clients today. Thank you, customer service is obviously a top priority to your company!
Friendly and efficient.
The technician was very professional and did an excellent job cleaning our carpets!
My carpet looks great, and I love that it's safe for my pets, myself, and my unborn child!
Excellent service...guys were great.
Keep promises. Took over 2 weeks to get product ordered and then I had to call. Still don't think I got the right stuff or complete kit.
Your office staff did not communicate the extra charges, they did not write down and give to the young men that cleaned the carpet what needed to be done. We wasted about 45 min or so because your nice young men did not have the correct equipment. The techs were very nice and did a good job. I'm not sure about your process, time will tell.
Technician was eager to make sure I was satisfied with the work. Carpets look great!
Joe (Service Tech) was very helpful and hardworking. Excellent customer service.
The technician was friendly, professional and very efficient. The cleaning has made my carpets look like brand new again. I could do a commercial for your product.
Great job!
Sincerely ( a satisfied customer in Rockwall Tx)
Audrey Michaels
Green Clean
I sent an email with full detail on July 19th after calling customer service. I have yet to receive any kind of response at all. No one came to clean our carpets. I have always been very happy with Zerorez, but this was the worst. We moved all of our furniture out of all 3 rooms and had to spend our weekend putting it all back together for no reason.
Very disappointed.
I like the fact that there are no chemicals used and that there is no after smell. All of the spots are gone which is a first experience with any carpet company. If the spots do not come back that will be a real plus. The service man Randy was very very nice and thorough. It was a good experience. First name removed Bickelhaupt
I have used Zerorez for my carpet cleaning for a few years and I am so impressed. My carpet after the cleaning is soft and not sticky as with some cleaners I have used. I am impressed with the products they use.
No chemicals.
Jared represents your company well as he is friendly, courteous and professional. Our carpets look great!
service
Fast, efficient, well-mannered employees
cleaning was quick
The appointment was supposed to be 8 to 12 and the tech showed up at 2:45. The office was unprofessional when I had to keep calling in to find out where they were. Had teh office just been honest that the Tech could not get there until 2:45 I wouldn't have had to take the whole day off. Unacceptable. The tech was great but because the office is so bad I will never use your company again.
Services do as advertised. Care is taken to not damage home.
Non-toxic.