What our clients think of us!

How fast and friendly the technicians were.

I especially like the fact that there wasn't a chemical smell. Your team was very professional and prompt. My carpets and area rugs look great!

Great follow up!

Carpets came out really clean. Rep was extremely courteous and listened to our concerns.

Delivery of service as promised

My carpets and tile floors were cleaned to brand new!!!!!

My carpets look nearly new! So the machine that fluffed my carpet was awesome.

Describe up front the service that is offered. We gave zerorez the business because of the radio spot detailing technology that untwists and retwists the carpet fibers to get a better result. For a few dollars more we gave it a chance. Upon arrival we were told that only applies to certain types of carpet and no clue of which ones. The carpet does look clean...for now. Our rug is a carpet rug 5x8 and were charged an additional $60 for. That is almost the amount of the entire rest of the job. Too much money for what was done.

Get the stains out the first time. Both times I've used Zerorez, I have called you back to hit some spots still there.

You did a great job fixing the original Issues we had, so thank you. Your rework technician was friendly, helpful and very very thorough. However, The original job was done poorly. The guys were in a hurry and didn't slow down to do a good walk through before they left. They forgot key areas and didn't even spray the protectant, which we were charged for. Because we have had good success with you in the past and you fixed the problems, we will come back. But I caution against the response of new customers in a similar situation. Please make sure your technicians are retrained and customer focused.

The service people are friendly, professional and do an excellent job!

I like that you don't use chemicals that could be harmful to my family's health.

Prompt arrival,truck and technician easily identifiable, efficient, thorough.

Paul & Fernando were great!!!! This was our first time using Zerorez and we'll be using Zerorez going forward. Our light colored carpeting especially appears to be cleaner than the previous cleaner we used made it. Very satisfied!!!!

Service and price.

My carpets look great!! Fast & friendly service.

PROMPT, CLEAN SERVICE TECHS,GOOD JOB

Customer satisfaction!

To begin with I liked the wide array of products and services offered. Instead of having to contact several companies and have various technicians tromping through our home we were able to contact one company who provided us with a professional that from the start took care of everything we needed. I also liked the fact that unlike other companies I knew all the products being used were not going to be harmful in anyway to either our two or four-legged family members. I also very much liked knowing that nothing would be left behind in our carpets like chemicals or cleaning agents.

I felt like Roy, the service tech, did a wonderful job explaining the cleaning process and the results proved how good your services are

Carpets are clean with no harsh chemicals.

Carpets look great, but not happy with the fuel charge

Very professional service and great results. Could do without the hyper-inflated "protection" service offered at the end. It was not a hard sell though which was a welcome change.

Everything!

The techs very very precise in there work and did everything possible to clean our carpet

We just purchased and moved into to our new home at the end of April and we chose Zerorez to clean the carpet in our house. We were on a tight schedule to move in and the proper arrangements had been made for Zerorez to clean the carpets prior to our moving in. When the tech called me, he asked if he could come earlier than the scheduled window and I said it would be fine as long as I had attained the keys to our new house upon closing and funding. He arrived early and I showed him the areas that we were wanting cleaned. He began to point out things that we needed to do and that Zerorez had a product for. For example, he asked if he could see where the filters were installed for our duct system. He went up to the attic and then came down with a rag with some dirt on it and said that the filter was extremely dirty and that I needed to replace the filter there. He then proceeded to try to tell me an over $350 lifetime filter. I said that I did't want to do that but would buy a filter to put in. He told me to go and buy it while he was cleaning and he would install it. He then told me that I needed to have the tile cleaned as well (which would have been the rest of the floors minus two areas) and that it would be an additional $300 to do it. He told me that he was giving me a deal since there was no furniture in the house and this would be the best time to do it and it would cost a lot more later. He assured me that it would look brand new and that I would be able to tell a difference in the tile and it would not be splotchy. He assured me that it would look perfect. I was concerned about the time and wanted to know if he would be able to do all of that and everything would be dry for us to start moving some furniture in late that night. He said that it was not a problem. I asked him if he could start downstairs so that that area would have more time to dry since we were going to bring over some things that night and he said he could not do that, but it would all be dry. I trusted him and left him to do the work and then came back when he finished with the filter that he sent me to buy ($70). Not only did he not install the filters, but the carpets and floors were still wet and he said that we couldn't walk down the hallways to look at it. My daughter had to use the restroom and so he said that we could go to the bathroom upstairs because the carpet was dry. It was not dry and our socks were wet. Also, he did not clean the tile in the upstairs bathroom as he promised. He said that he forgot. Then just before he left, he said he left two large water bottles of the "empowered water" by the door on the floor that I should use to clean. The bottles were discovered in two Ozarka bottles, unproperly labeled. My daughter almost drank some of the solution which enraged my husband because it should not have ever been left without being properly labeled. The tile was not as promised and looked extremely uneven and I would have never agreed to let him "clean" the tile had I known it was going to look like it does. There was not concern to have the tile cleaned before moving in. Zerorez did not make it right even after numerous calls to speak with Customer service managers and representatives. Zerorez did sent a field manager to come assess the work that the initial tech had done and Mr. Moody came to the same conclusion that the work was unsatisfactory and he said that he would be out to correct his work and that he didn't think he would be able to get the tile back even. He said that if we weren't happy with the work still, he would try to get our money back on the tile. The tile is still not satisfactory and needs to be scraped and regrouted as a result of the work that Zerorez did. I did not receive the amount of the up sale back nor did we receive any complimentary service for damages done to our tile. This was an extremely difficult time for our family as we lost our mother that same day that we were moving in and we have had only grief from Zerorez representatives (management and sales staff) about the work that was done. This should not have been a worry to us during this already difficult time for our family.

They were able to get our carpets extremely clean. We were very impressed with your ability to remove dog hair so effectively. We were extremely pleased and will recommend Zerorez to everyone!

Friendly technician

Chemical free clean!

Rugs look great!