Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85074 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 30, 2013 — Rated 0 out of 10 by M.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet looks no different than before. We have two door ways in which are soiled and was the main reason for the cleaning. They look no different than before. I pointed it out to the tech, he said it was due to the direction of the nap. we should brush the nap the other way. The carpet was so wet after the service, we could not use the majority of the house for 12 hours.

To top it off, the van was parked on my drive way and leaked what appeared to be power steering fluid.

It was a waste of my time and money.

Name removed
Phone number removed

Report a concern   September 30, 2013 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service and the carpets get very clean. Joe did a good job.

Report a concern   September 30, 2013 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez three times and I like the products and services very much.

Report a concern   September 30, 2013 — Rated 10 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, Efficient- very informative service tech- carpet looked great. The service tech spoke to me about carpet stretching which I will consider in the future.

Report a concern   September 30, 2013 — Rated 10 out of 10 by Richard Cortes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work and true dedication carpet looks great.

Report a concern   September 30, 2013 — Rated 0 out of 10 by R.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician told me that I would be receiving the gift card in 2 to 3 hrs, more than 24 hrs have passed and I not only haven't received it but if I receive tomorrow I won't be able to use it anymore since I'm travelling abroad

Report a concern   September 30, 2013 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that did our carpets was up front about what to expect and didn't try to push more services than was needed. Our carpets have never looked better!

Report a concern   September 29, 2013 — Rated 8 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pretty satisfied with results of the cleaning, however I'm not satisfied with the amount I had to pay being $150 more than quoted over the phone. Very misleading

Report a concern   September 29, 2013 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there was no chemical used. The cleaner was very professional.

Report a concern   September 29, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We appreciated the two technicians that were assigned to us; they each had such a nice manner as they performed their work.

Report a concern   September 29, 2013 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process was thorough, and did not leave the carpets wet for more than an hour.

Report a concern   September 29, 2013 — Rated 3 out of 10 by F.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was the second time I used you the first time was very good this time they never got the soil spots on the carpet not happy. These are not pet stains just normal traffic spots

Report a concern   September 29, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul and his assistant did an awesome job!! The carpets look as good as they did when we moved in. Paul was very respectful and did a great job.

Report a concern   September 29, 2013 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was awesome!! Very very patient and helpful

Report a concern   September 29, 2013 — Rated 10 out of 10 by J.M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service. Very courteous staff.

Report a concern   September 29, 2013 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very pleased with the service and how everything works with ZeroRez. I will continue to refer and use in the future.

Report a concern   September 29, 2013 — Rated 10 out of 10 by Elaine Holman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pre-treatment method is far superior than others

Report a concern   September 29, 2013 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that Randy was able to pull up the pet hair out of our carpeting, with the special brush machine, and also removed the pet odor with the 450 degree water.

Report a concern   September 29, 2013 — Rated 10 out of 10 by Tamika Raymond Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was exceptional and he was extremely professional. The service was quick and most importantly odorless. My next cleaning will be with zeroed and I hope with the same crew!!

Report a concern   September 29, 2013 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A cleaner way to clean my carpet

Report a concern   September 29, 2013 — Rated 10 out of 10 by Bart Mccain Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Called and scheduled appointment on very short notice. Fair price and great job. Will definitely use Miguel again and recommend him to others.

Report a concern   September 29, 2013 — Rated 9 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning service delivered as advertised. No hype! Our carpet was the cleanest I have seen since it was installed.

Report a concern   September 29, 2013 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product/service got stains out that steam cleaning couldn't.

Report a concern   September 29, 2013 — Rated 10 out of 10 by P.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets came out great. Will call Monday for redo on kitchen tile. The sealer applied is very spotty & streaky.

Report a concern   September 29, 2013 — Rated 0 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You ruined my heirloom Persian wool rug.

You can refund my $900 plus damages.

Report a concern   September 29, 2013 — Rated 9 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the cleaning results. Your service man Rick was on time, pleasant to work with, and explained your services very well.

Report a concern   September 29, 2013 — Rated 10 out of 10 by Edith Humann Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the efficient service, far beyond my expectations. The technicians were very knowledgeable and explained the process. They took the time to provide a service of stretching the carpet which had never been done.
I am very pleased with the results and will be rescheduling for additional services soon.

Report a concern   September 29, 2013 — Rated 7 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The crew was very nice, and corrected the problem, but I had to have them go over areas that they missed. The carpet should be cleaned to the edges, not just in the middle.

Report a concern   September 29, 2013 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap or chemicals.

Report a concern   September 29, 2013 — Rated 10 out of 10 by Debbie Stanton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians insure everything was done properly and did not rush through and did a great job


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