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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Once again, they called immediately upon entering the house and tried to upsell me (on a 1 year old home with very little carpet problems). Then tried to charge me extra to clean the master closet. Closets are part of the room, and I was told in the past that they did it for free, so I had clarified that up front this time - that I would not pay extra for a closet. I had a $25 coupon, and I was told they would apply it to the $99 special, but instead they said they used it for credit on the master closet, even though I was told closet would be included at no charge. Fuel charge was added and now I have been billed over $117 instead of $99 less my $25 coupon. What a rip off.
The technician did not do want I expected. He did not explain anything, did not use a roller on the carpet prior to cleaning. This was no different than having my carpets cleaned by any other cleaning company. My traffic areas look horrible and its only been 2 weeks since the cleaning.
Needless to say I am very disappointed!
Very prompt, quick, and responsive to my questions and needs. I haven't been able to access the web page for claiming my reward that was offered when I made the arrangements for service.
quick friendly service. Thanks
all stains were removed. floors were dry to the touch by the time you left. Price point was great.
The carpet looks almost new and is very clean and fresh-smelling. There is one coffee stain that reappeared the next day after the carpet was dry, but the pet stains are all gone, and that was my main concern.
The technician was very professional. I was, however, surprised by the $10 fuel charge - that was not mentioned when I asked about what the total charges would be.
Zerorez was recommended by a friend, and I will be recommending you also.
First name removed Miller
7004 Irongate Lane
Dallas, TX 75214
Phone number removed (office)
Phone number removed (home)
i like the fact that zerorez doesn't use any chemicals.
I Know you guys do great work but the quote I was given was just much higher than I expected. 300+ dollars was a little out of my budget.
Price, just steamed
our area rug hadn't been cleaned in some time and was in pretty bad shape. I could've used a bit more guidance from Chris on how to get the carpet as clean as possible (i.e., if, after looking at the carpet, a recommendation that some type of cleaning solution should be used.) No chemicals or solvents were used, just the water and the carpet, although as clean as he could get it, was still a bit dingy looking after drying out.
On time, professionalism, done right.
Very nice and quick
Unfortunately, I was not able to use your services...I have a white sofa that was scheduled to be cleaned and I expressed a concern. My technitan took the time to test a cushion and from there I was able to determine that it was not going to remedy the problem.
I will ALWAYS work with a company with HONEST proffessionals.
I now I had a lot of pet stains however I was not prepared for the additional $300 and for the tech to tell me if I didn't do it my house would smell awful
Your staff were very professional. My carpets looked great!
The men were very nice, worked hard, and seemed concerned about doing a good job. The product is great. Left out carpets looking better than they have in a long time. Will have you back. Jack
I like that there are no chemicals
therepresenative whoudl detail out the cost BEFORE he does the work
Great technicians. Service without chemicals.
Randy was extremely efficient, thorough, and pleasant. He did a great job!!!
Friendly, knowledgeable technicians and carpet is pretty dry when they leave.
Upfront pricing information and friendly staff.
Capet felt clean
The impowered water. The no residue is true, leaves carpet fluffy
Some stains have already bled thru. Need a redo on those spots.
Even old carpet with pet stains looks and smells great and dries very quickly.
Do it right the first time.
Although the service men where professional and made no promises to us, we were disappointed that after spending almost $300 we were left with some pet urine stains that prior were not all that noticeable. Many homes have pets, it should not be an issue in cleaning, especially when we have always been prompt in trying to clean them ourselves thus removing most of the stains. To have a "professional" company come out and "clean" our carpets (especially at such prices) should not be an issue in leaving the stains. Otherwise, the carpets look good. We do not expect you to offer any remediation in this matter and would not accept such. However, in honesty we could not refer you to anyone else because cleaning carpets is just that...cleaning carpets (excluding those more difficult things like blood, ink, wine, etc).
Job is well done and tech was extremely cautious navigating through our house and making sure items were properly covered/protected. Fast drying times allowed for getting house back in order. Tech offered suggestions on additional services with no high pressure sales pitch.
No residue, professional and informative technician. Polite,efficient and when the technician left , the house was cleaner and I was aware of other services available that would help me maintain my home to be clean and sanitary.