- Phone: (214) 372-5326
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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys were very respectful and cleaned my carpet in a good timely matter and got dried up red wax from my carpet
Pet friendly. Keeps working when you leave.
Great job all around
Liked the product and service with the exception of the appointment time. Requested earliest morning time, leaving the schedule on your end open and it was scheduled for 11:00AM, I know you start earlier than that. also did not receive a copy of the invoice which I like to have, even could be used for a possible referral.
Excellent quality & customer service!
The carpet looks great!
Thanks Zerorez.
*Please use my first name only*
The associate was professional and very helpful, the outcome was amazing. We have 3 dogs and 6 grand kids so they were confronted with a challenge, but we were extremely pleased.
your people were excellent in explaining what they were doing and why. Jake was an excellent rep. and very courteous.
I brought a cushion to your facility to be cleaned. My carpets and sofa had been cleaned several weeks earlier, but there was an air conditioning water leak onto one of the cushions and it left a stain. There was a mix up in scheduling, and the cushion was not ready when I came to pick it up. The gentleman in charge of that area took full control and responsibility and had the cleaned cushion at my house the next morning. I appreciated his professional attitude and customer service. I had been very pleased with the carpet and sofa cleaning at my home, and this gentleman's handling of the mix up confirmed my trust in your company.
Quickly done and very clean carpets and upholstery
No lingering odor, no residue left to attract dirt. Your products really work!
Fabian truly cared about the job he did. It showed very much in his service and pride he took in the job. I appreciate when someone cares about the job they do for you. He is a great representative of your company. I was very pleased with his professionalism and the job he did. Along with the Zerorez process for cleaning carpets.
reliability, professionalism,knowledge
For 2 days your company has been promising to email the estimates to pull carpet and clean and another estimate to just replace. I have not received anything!! Not a happy camper
On time, carpet really looks clean, tech helpful
The fact that the cleaners were removed from my carpet and were not necessary to remove the dirt.
Has a clean feeling!!!
Cost and effectiveness. Outstanding service. I am a realtor and know many investors to whom I would recommend Zerorez.
They got the puppy smell, and didn't leave a strong chemical smell. They were also very polite and respectful. Thank you Zerorez!
on time, courteous, & very effective
The rep that came to my house was very professional and friendly. Did a great job!
Service staff are courteous and efficient.
Perfection
environmentally safe product and excellent service.
Did not show up...no one called or anything!
"Mike" came to my house 2 weeks ago to match grout that was damaged several weeks prior. He called to cancel last week - but has not called to reschedule? Not only have you damaged my tile, however, failed to follow-up after your 2nd tech came out to address the issue, new manager had not a clue I even had a problem, and now a no show and no call to repair damage?
Technician was very knowledgable and great to deal with.
Kid and pet safe cleaning. Technician was prompt and very professional.
The cleaning was quick and the servicemen were very courteous.
The technicians were very thorough and made sure to show me the difference between the dirty carpet and the completed product.
Easy clean and new technology!