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based on 85472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technicians are very knowledgeable and professional. Josh was able to answer all of my questions and knew exactly what it would take to accomplish the desired outcome. He and Max were quick in their execution and the outcome was excellent! They were also punctual and thorough. I'll be asking for Josh and Max for any future scheduling.
I like the smell and how clean my carpets are now.
Services were great other than the oil spots the truck left in my drive way and the trash bag that was left on the side of my house.
My main issue is with the fact that I only have one room and a walk-in closet that are carpeted therefore the specials that are usual for 3 rooms don't apply to me. I have my carpet cleaned mainly because my cat occasionally gets accidently locked in the bedroom away from her litter box. (We try to keep her closed out - not in). When this happens she goes into to closet if it is open and urinates on the carpet. If she can't get in there she does it in the bedroom. So I always want pet stain treatment. I try to explain the size and exactly what I need when I call, but everytime someone has come out they tack on extra charges. This frustrates me a lot!. This time I lost my temper about it because I had been very specific about the space sizes and what I wanted. The tech still tried to add an extra room of pet treatment, however, he did back off the charge when I told him I expected to pay what I had been quoted. Other than the upsell issue, I love your product.
Courteous and professional technician; explained what the process would be and what the results should be. Results were excellent, and I'm extremely pleased. You may use my exact words, but not my name. I will tell others about it myself, friends and family.
Young man was very polite and efficient. All went well and we are fine with the service.
The whole process is remarkable. My carpets look almost new. I want to sleep on the floor they look and smell so clean.
No chemicals. Quick appointment time. Nice people who come to the house to work.
Jonas was very knowledgeable and pleasant. He cleaned a chair and it looks new! Got all the dirt out. Spilled coffee on sofa and now the sofa looks great!
I bought a professional steam cleaning machine believing that it would be adequate for our purposes. The Zerorez process and technique beat the results of the Rug Doctor tenfold. In addition, the experience was professional and efficient and I didn't have to break my back negotiating a heavy, bulky machine. The best part is that it was pleasingly affordable, too.
I felt like the man although very polite was far from friendly. Also, I think that my carpet still isn't all that clean.
I love the way the carpets look and how long they stay clean. Your staff is coutious and make great suggestions on not just the carpet but other services as well.
The technicians were excellent as was the final product. Even better than last time we used Zerorez. Will always request Fabian when we have our carpets cleaned again.
No soap build up
I like the result, clean carpet with no residue and it dries fairly fast. I'm not all that happy with the price. I use you guys a lot (several rental properties and my own home). I wish you had a frequent user discount.
The outcome is awesome compared to other cleaning services. The look and feel of my carpet is restored as advertised and the non-use of chemicals is greatly appreciated. Fantastic service for a good price point. The professionalism and friendlyness of our technician, Michael Ramirez, was also appreciated. He will be requested to come back when it is time to request your service again.
Dried in the time you said it would, 6 hours. Picked up all our stains. Service was professional.
Knowledgeable personnel, accurate scheduling, quality of service.
The service guy was great and did a thorough job
We hear your commercials on 105.3 the Fan constantly and the offer of 3 rooms for $89, so we had you come out for an estimate. The estimate to clean one couch, with NO visible stains on it, was $280. That's completely absurd. I'll take my business to a company that doesn't have a teaser ad to draw in people and then raise the price threefold. One couch for $280 versus 3 rooms for $89? Get it together.
Floor looks good
I like the fact that the products are environmentally friendly. The service is efficient and professional.
The Clean!
The clean!
Darwin came to our house yesterday and cleaned two
bedrooms and a hall that I was afraid needed replaced.
It was really messy because of a three year old and
chocolate milk! It turned out amazing! He cleaned
some very old and stained dining chairs. I just could
not believe how they turned out. He cleaned an arm
chair in our living room that looks like new. I think this
is the third or fourth time you have come out. Special
praise to Darwin! He was so great and pleasant. It was very
professional plus friendly. You did cleaning for some of
our neighbors that we referred plus I have mentioned you
to a couple more friends. I really thank you and Darwin
for a job well done!
I had been waiting with high expectation of having Zerorez out to clean my carpet because of advertisement, I was so sure this time I was going to get better results on carpet cleaning than I had in the past from other companies. Maybe it was my carpet and your process did not make for a good cleaning. Don't really know how to tell you to improve because in another home it might be completely different and much better. Maybe you should go out the next day after cleaning, inspect areas that were serviced and see if it meets your expectation in relation to your advertisement. Also think just a little more time on cleaning can be helpful. Thanks for your service.
Contact information leaves a lot to be desired.
The service exceeded my expectations and really did bring my carpet back to life. I wish I had more carpet to clean!!
They do what they say they do: clean the carpets without soap. Our carpets really do stay clean longer. And every time we've had service the technicians have really been beyond polite. All have been extremely courteous.
No smell.