Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83441 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2013 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even though our carpets are well-worn and need replacing, they still look very clean. This is a change from the last company we used.

Report a concern   November 9, 2013 — Rated 6 out of 10 by K.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

pricey

Report a concern   November 9, 2013 — Rated 10 out of 10 by Tiffani Edwards Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I could not believe how awesome my carpet looks. The carpet is a very light tan color and has endured 8 years of my personal shampoo methods. Never would I have believed that Zerorez would remove the stains that had withstood the grocery store shampoo machine or my own home remedies that were not successful. Not only did Anthony remove all the stains the 8 year old carpet looks brand new. I'm estactic since I just put my house on the market and the potential owners can reveal in the many "carpet shampooed trails". Thanks Zerorez, I will not hesitate to use your service again in the future.

Report a concern   November 9, 2013 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech, Jonas was very knowledgeable of the product and service. He did a great job answering my questions. He was very careful and courteous.

Report a concern   November 9, 2013 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick appointment available, on time service, good results and even though I did purchase the stain-blocker and spot remover, he did not make a hard sell and was professional at all times

Report a concern   November 9, 2013 — Rated 10 out of 10 by Esther Scarbrough Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous service...very soft ,clean carpet

Report a concern   November 9, 2013 — Rated 10 out of 10 by Gerald Kotara Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, very thorough. Courteous

Report a concern   November 9, 2013 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Able to clean tough spots and they don't "reappear" 2 weeks later

Report a concern   November 9, 2013 — Rated 10 out of 10 by Leslie Laughter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was wonderful! He went above and beyond and was very meticulous. Even days later, our carpets still look amazing!! I love the fact that my carpets are not loaded down with a bunch of soap and chemicals. I highly recommend Zerorez.

Report a concern   November 9, 2013 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green products and friendly, thorough and efficeint employees.

Report a concern   November 9, 2013 — Rated 8 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cost for cleaning stairs seems a little high. I also thought I qualified for the reward since the radio stations all said there would be one.

The carpet does look wonderful and I appreciate that.

Report a concern   November 9, 2013 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpets dried faster and smelled cleaner

Report a concern   November 9, 2013 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time technician, effective cleaning

Report a concern   November 9, 2013 — Rated 10 out of 10 by A.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast and efficient !!!no mess.

Report a concern   November 9, 2013 — Rated 10 out of 10 by Liz Baron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rugs are cleaner than ever!

Report a concern   November 8, 2013 — Rated 3 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpeting is less than one year old. The seam in the living room has come apart in about a 12 inch length. The seam was not apparent before the cleaning, but I noticed the full length of it was more evident afterwards. I thought it might be because the carpet was wet. Now I see that it has come apart. It is also raveling in this spot. I believe the cleaning process pulled it apart. It will have to be repaired. Can you repair this?

Report a concern   November 8, 2013 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional employees. Speedy process, smelled great, cleaned well and dried quickly

Report a concern   November 8, 2013 — Rated 8 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Explain better about the ripples that occur when the carpet is wet and disappear when it's dry.

Report a concern   November 8, 2013 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very responsive, very professional!

Report a concern   November 8, 2013 — Rated 7 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Tim did a great job but some of the stains in the bedroom were still there after the carpet dried. The biggest stain was gone, though.

Report a concern   November 8, 2013 — Rated 10 out of 10 by A.S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful representative and carpets are much cleaner

Report a concern   November 8, 2013 — Rated 10 out of 10 by Sandra Meurer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your willingness to fit me in during a surprise event at my house!

Report a concern   November 8, 2013 — Rated 10 out of 10 by Vivian Cook Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so pleased with my technician and the work he did. I had really dirty, pet stained carpeting that most people had told me to throw away. I was determined to clean it up. I had scrubbed it from the top, but the stains and smell kept coming back. I had it pulled partially up and bleached the slab and replaced the dirty pad, but I still had the issue of very dirty carpet--especially the backing.

Cody listened carefully to what I had tried and what I wanted to do. Then he did some tests and made his recommendations. He recommended a complete Flush of each room, but that was very expensive, and I could not do that. So, he worked with me to develop a plan of action. One room was not too bad on the backing, so I had had the carpet reinstalled. He did a pet treatment and clean on it. It looks like new. In one room, he cleaned the backing thoroughly and put a large fan on it to dry it out while he worked on the other rooms. One room was so bad, we elected to pull the carpet out. He moved it out to my driveway and thoroughly cleaned the backing. The job he did was amazing. Then we left it in the sun to dry. I told him this could be a two step process due to my lack of funds. So we arranged for him to return in a week or so after I reinstall the carpet and to do a pet treatment and clean the other two rooms on the top side.

Cody worked so hard and did such a great job. He worked with me through an impossible situation when I could not afford to replace my carpet. He offered me a very reasonable price, and I look forward to his return to finish the job.

I'll never use another carpet cleaning company!

Report a concern   November 8, 2013 — Rated 10 out of 10 by L.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workers are all very polite. The work is done well. Carpets look new when finished.

Report a concern   November 8, 2013 — Rated 10 out of 10 by R.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is clean! James did a great job. Will ask for him by name if needed in the future.

Report a concern   November 8, 2013 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was very dirty and appeared to be stained. The results were excellent. Your representative was very professions, delivering efficient, thorough service.

Report a concern   November 8, 2013 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always provide great customer service and do great work!

Report a concern   November 8, 2013 — Rated 10 out of 10 by S.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the product because it does not use chemicals and it still got the carpet cleaned very nicely. The gentleman, Bill, who provided the service was very professional with very positive work attitude. He knew the product well and gave me detail explanations and answered all my question regarding the product. He also did a thorough job on my carpet, which looks like a new carpet now. I'm fully satisfied of his services.

Report a concern   November 8, 2013 — Rated 10 out of 10 by Michele Long Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean, green & top notch service

Report a concern   November 8, 2013 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He would not leave until I was satisfied with the service.


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