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based on 83442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were on time. I could add additional things to be cleaned and pricing was fair. Tech explained the process without taking too much time.
yes
I like the fact that you use a green product to clean. My carpet looks brand new.
the ten dollar bait and switch charge is a killer. if you want to charge $109 for four rooms, just say so. That's still not a bad price.
Also, there are some really stiff spots where there seems to be more than zero rez.
BUT I was very happy with the crew and Randy did a great job.
On time and excellent informative service.
No mention was made of the $10.00 fuel charge
No mention was made that hook out to house water -- I did not find out until end when I went outside. They assured me everything had been returned and gate closed. I walked out after they left and the gate was wide open with hose unrolled and dripping. This after I specifically asked and told they returned everything correctly.
there is a spot in high traffic area that I thought could have been addressed more aggresively and it was not. Currently I would not recommend or have them return because of above and especially all the "hype" on KVIL how great the service is and how clean the carpet would be. Also since the carpet has dried some of the spots they said were gone are not. Total dissatisfaction.
Pet friendly and thoroughly cleaned carpets without crunchy residue
technician was good. answered my questions and did a good job
great service
I appreciate the professionalism of the technicians and my carpets always look clean and spots removed1
The outcome of my carpets.
The carpets that were cleaned look amazing like the day they were put in the house.
The professionalism of Randy and Carlos who cleaned my carpets and stairs. Randy's knowledge of the products and results. The toxic free cleaners used.
It was quick and easy for us. There was no odor and it dried quickly. The service man was prompt and efficient.
Good job,done quickly, friendly technician.reasonable rate.
The fact that it is safe
Did great job
Clean,no odor. Friendly service.
Quick dry
Carpets look really good (14 year old carpet)
Our carpets look as good as new . Your representative was very nice and helpful. We will be calling you again.
No residue and it really makes a difference.
Carpets look brand new without the chemical smell other carpet cleaning companies leave behind.
Good work. Miguel did an excellent job!
They worked!
The tech was very professional and nice. The carpet looks great! He took his time and did things right
Very friendly service, great results. Saved my carpet for sure!
The technician was friendly and helpful.
The service man that came to my house was named Paul, I believe and he was most courteous, professional, knowledgeable and offered to give me information about cleaning my tile as well. They did an excellent job and it is the cleanest my OLD carpet has looked. I'm done with Stanley Steamer and will use Zerorez from now on because how excellent the service team was cleaning the carpet and how great it looked when they finished.
The carpets are cleaner than with other companies I used. I really liked your employees who came to my home. They were considerate, polite and answered all my questions.