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based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
AJ was very professional and did a great job!
The carpets looked great! We had coffee stains and high traffic areas and they really did a great job! Service was great - the rep who came out was so friendly and quick.
When my wife, son, and I moved into a rental home in the fall of last year, we requested the landlord to have the carpets cleaned. He used a competitor of yours. The carpets seemed to be cleaned. However, as time went by, we started smelling pet odors in the master bedroom and in another bedroom. The previous tenants had a dog. The odor would come and go. We decided to get the carpets cleaned because of spills my son made and also because of the pet odors. I had been listening to Zerorez radio commercials for the past year and decided to go with them. When I made an appointment with Zerorez, I mentioned to the customer representative there were pet odors in our house.
Ken your associate was fantastic. When he arrived, he first did a thorough inspection in every room of the house. He used a black light to determine if there was any pet urine. I asked him if he was told about the pet odors we had. He said no. He said it was customary for Zerorez to do an inspection for pets before cleaning. He did a thorough job. He showed me where the dog urine stains were in the master bedroom and the other two bedrooms. Ken then provided me two options to remove the urine stains and smells. I went with the guaranteed option. I didn't want anything to chance.
After cleaning the bedrooms, Ken came down and started cleaning the living room. With the equipment Ken was using, you could see all the dog hair being pulled up from the carpet. I couldn't believe how much dog hair was in the carpet. I first thought the equipment Ken was using wasn't cleaned, that there was leftover hair in the equipment. However, it wasn't the case. Ken also showed me the residue of soap that was left behind from the previous cleaners.
Your competitor didn't do a thorough job of cleaning the carpets. I even wonder if they did clean the carpets. There were three people who showed up to clean the carpets, two actually doing the work. They were in and out of the house within an hour. Ken was at my house for 3 hours. My landlord was charged for removing odors in the carpet. Your competitors didn't remove the pet odors. Needless to say, I was impressed with Zerorez and will recommend you to my friends.
my carpet always looks so much better! I got it done for christmas - and with 3 dogs, I needed some help....now I can be proud to invite everyone in - even my sister in law!
merry christmas!
debra
How good the carpets look and that it is not so wet.
The results speak for themselves. Our carpet looks new every time we have had it cleaned. The scheduling process is great. We like the smaller windows of arrival so we aren't waiting around for a tech to show.
I like how clean the carpets feel when your done.
Removed a stain others could not.
With a four year old grandchild, the use of non toxic chemicals is important to me.
Feedback during/after service how much "dirt" came out.
Friendly service guy Ron. Liked the uv light to find pet stains.
I would for sure recommend you guys to friends and family. And to anyone who is a pet owner. The fact that your cleaning products will not hurt my family or pets and that zerorez is a green company is what attracted me to yall.
Quick service. Thorough cleaning of pet accidents. Polite personnel.
Service, quality . . . timeliness. Great on all counts.
My carpets look new again. Even pet stains are gone and there is no drying time.
Service was great. The technician (Name removed Ramirez) was very friendly, professional, and knowledgable. My friend (Lynn Underhill) recommended your company and she was right. My carpet looks wonderful. Thanks for your great service.
good customer service - friendly technicians, on time, courteous, clean and efficient
The rugs were noticeably clean and without residue. They did take over 24 hours to dry completely, but a minor inconvenience.
The stains appeared within hours of the cleaning. Last time they at least too some time to return as we all know they do, not an issue but I felt they didn't apply enough stain remover considering I was only cleaning One carpet, they didn't have to work too hard. I am disappointed. Sorry.
Professional service
The technicians that come out are ALWAYS friendly and professional. After trying probably a dozen different carpet cleaning services, Zerorez is the ONLY one I've found that actually works. Stains come up, and stains stay gone.
Make sure your cleaners don't lie to your customers just to make the sale. The second guy that came out was the most honest and knowledgeable gentleman I've dealt with from a business! Because of him I will use you again when we need our carpets craned next time
I've never been more satisfied from a cleaning service, and I've tried them all! Not only was your serviceman respectful, courteous and professional, he did a fabulous and through job. I have already recommended you guys to two of my friends.
My carpet looks great. Does not smell moldy like it has after Blackmon and Mooring and Dalworth.
It works. It is safe. Does not leave residue in the carpet.
The quality of the cleaning. Always incredible clean and super helpful staff.
excellent service and the result of the products you use is amazing
Friendly and professional. All costs were detailed before the job started.
Easy appt setup; prompt availability and the results of the cleaning we're better than some of the competitors out there!
WHEN BOB CAME ON FIRDAY 12/20/2013 TO LOOK AT THE ROOM THAT NEEDED TO BE CLEANED HE TOLD ME THAT IT WOULD BE BUFFED, CLEANED AND A ANTI-BACTERIAL APPLIED BECAUSE THE FLOOR HAD BE WET AND THAT WOULD TAKE CARE OF THE SMELL, FOR 180.00. THE GENTLMAN CAME OUT TO CLEAN THE CARPET LATER THAT AFTERNOON AND WHEN I ASKED HIM ABOUT THE BUFFING HE TOLD ME THAT THE CARPET DID NOT NEED THAT BECAUSE THE CARPET WAS NOT DIRTY. ALL HE DID WAS CLEAN THE CARPET AND STILL CHARGED ME 180.00 PLUS TAX. BOB AND THE TECH WERE FAR FROM BEING ON THE SAME PAGE, SO I FEEL ONE OF THEM WAS NOT HONEST WITH ME AND I WAS CHARGED FOR SOMETHING I DID NOT GET.