Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83384 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2023 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were hesitant but decided to call Zerorez to see if our carpets could be cleaned and how much it would cost. We booked them and had a nice young man come and he worked for a couple of hours as we watched from our recliners. He was cheerful and pleasant. When the carpets dried they looked like new and we were happy we didn’t have to buy new carpet. Thank you Zerorez.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Bart Suellentrop Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent treatment and professionalism!!

Report a concern   October 15, 2023 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, professional and timely.

Report a concern   October 15, 2023 — Rated 10 out of 10 by Melanie Tarby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick to schedule. Fast friendly service. My bill was cheaper than originally estimated. My carpets look great! Highly recommend.

Report a concern   October 15, 2023 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job, on time very professional!

Report a concern   October 15, 2023 — Rated 4 out of 10 by J.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Was promised a gift certificate of $50 at EG steakhouse for having 3 rooms cleaned at $99.
Evan did a great job. After 3 phone calls I’m still getting lame excuses as to why I have not received my gift certificate. The promotion was a factor in choosing to have my carpets cleaned.
If I don’t hear something soon I probably will not use or recommend Zerorez again. Seems like false advertising…..

Report a concern   October 15, 2023 — Rated 10 out of 10 by D.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Only damp when finished. Efficient and did a good job!

Report a concern   October 15, 2023 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and simple!

Report a concern   October 15, 2023 — Rated 10 out of 10 by Heather Chandler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The scheduling process was very easy, the communication was great, the tech was awesome and thorough, and my carpets look fantastic!

Report a concern   October 14, 2023 — Rated 10 out of 10 by Sandra Beal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Expectations were set for how clean the carpet and tile would be; results were great

Report a concern   October 14, 2023 — Rated 8 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I’m disappointed in several areas of carpor. Tech was mice ana thoughtful

Report a concern   October 14, 2023 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve already recommended them……three times this past week.

No, l don't want to use my name.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Diana Warren Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We’ve been using Zerorez since 2015. We have always received friendly and prompt service!

Report a concern   October 14, 2023 — Rated 10 out of 10 by Jamie Fichtner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service, knowledge and Quality! I'm always happy to invite ZeroRex to my home. They leave it better than they found it.

Report a concern   October 14, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!

Report a concern   October 14, 2023 — Rated 10 out of 10 by Michelle Key Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Antonio did an excellent job!

Report a concern   October 14, 2023 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very impressed with the carpet cleaning.

Report a concern   October 13, 2023 — Rated 10 out of 10 by N.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like especially the man you have always sent to my house. He is kind and efficient and just a joy to be around. He also does a wonderful job and I love that your process gives beautiful results without leaving any residue.

Report a concern   October 13, 2023 — Rated 10 out of 10 by Kay Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and very clean carpets, Thank you!!

Report a concern   October 13, 2023 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and reliable

Report a concern   October 13, 2023 — Rated 2 out of 10 by G.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The man who came was very nice and polite. No problem there. The problem is that he was here for 30 minutes! And he only did 3 rooms. Honestly, how much cleaning do you think was done? Not much, let me tell you. I asked him to take his shoes off while he was in the house, which he did, then went outside, and kept his shoes on. I know that your ad is all about upsell, but come on. Ridiculous. This is an opportunity for you to impress; communicate value, etc. This is a "loss leader" that gets people to WANT to come back. You treat it like a "Well, what do you expect for this price?" Awful. Now you've totally burned me, and I burned you on Facebook, Nextdoor, etc. And the $28 extra fees? Already broke my trust.

Report a concern   October 13, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality cleaning

Report a concern   October 13, 2023 — Rated 10 out of 10 by Janet Greenblatt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was polite and knowledgeable and the carpets look great

Report a concern   October 13, 2023 — Rated 10 out of 10 by Kate Bonn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech did an amazing job on my white sectional sofa! It looks brand new!

Report a concern   October 12, 2023 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning & friendly staff

Report a concern   October 12, 2023 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez cleaned our stairs and game room which are high traffic areas.

The carpet looked amazing after the cleaning.

The scheduling and payment process was extremely easy as well.

Report a concern   October 12, 2023 — Rated 10 out of 10 by M.K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brian was terrific! very professional and friendly! He gave me some good tips and answered all my questions. He deserves a 10!!

Report a concern   October 12, 2023 — Rated 8 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

We’ve used you guys for years and love the service. This visit, I was charged an oversized room fee for my living room that I have had cleaned consistently (that is the one room I get done every visit) and I’ve never been charged for an oversized room in the 9 years that you all have been servicing my house. I’m not sure if the guy was just trying to up my bill or what. Very frustrating.

Report a concern   October 12, 2023 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works!

Report a concern   October 12, 2023 — Rated 2 out of 10 by L.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech did not clean carpet all the way through and was rushing


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