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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous & efficient staff
Service!’
I like that my carpet dries quickly and the technicians are thorough and professional.
I liked the technician that serviced my carpet this time.
Wade was friendly and efficient--explained process well.
On time, fast, great cleaning. Staff very professional
There was damage done to two of our walls from the hoses. The tech didn’t tell us that he was doing a special treatment that cost $75 x 10 for $750 extra!
Prompt response. Excellent service! Great price!
Price
Always do a great job!
I was very impressed withBrian, the ZeroRez technician who cleaned my carpet this week. He worked hard and my carpet looks great. It dried quickly too. I’m a long time customer of ZeroRez.
My carpets are looking so refreshed! The technician was very professional and kind. He was up front about what services were needed for my carpets and what results would be realistic (3 kids and 2 dogs on our carpets is no joke…). He was time efficient and just really went the extra mile. Thank you!!
Technician was efficient and helpful.
Some spots were left hard and didn’t come clean. I understand red spots.
My carpet looks awesome
Professional-young man who clean my carpets was great-Everything was yes or no, sir. He did a good job-from the young lady who answered the phone was great !
My carpet looks awesome! All spots are gone and I am ready for company for the holidays!
Communication!
Left a terrible smell in the house after 1st clean...Rescheduled to fix it, the tech again failed to resolve the issue. Paid $800 for my house to smell worse than ever. Will be calling for a refund to pay for an "actual company" to fix Zerorezs' mistake.
When asked price for the treatment the tech just told me not much but then proceeded to charge me over $500!!! I asked 3 times and he assured me it wouldn't be a lot. Freaking ridiculous. Will never use you again
Professional thorough technicians who work hard to do a good job and leave the customer happy. Our carpet looks great and dried quickly.
Brian is an asset to ZeroRez!
Excellent service, friendly technician and my carpets look new!!
Our carpets look great! Out technician was knowledgeable, efficient and friendly! (And on time!)
Well satisfied with product and service
The carpet looks great.
Ontime, knowledgeable, detailed and thorough.
I have used Zerorez many times for my home carpet. I have been pleased each time. However, I have a round dining table , no leaf! The carpet cleaner person did not move the table as in past cleanings & clean under it. It is not heavy. I moved it myself. Also, in past years, the carpet cleaner person would always rake the carpet after cleaning.
I think a little customer service is lacking.
Thank you and I will continue to use Zerorez.
There were no surprises when job was completed. The price quoted was price we paid. Have a friendly staff. Dexter was super and very engaging. Glad to know about all of the other services Zerorez provides
Technician was prompt, price reasonable
The fact that your service removes all the smell and stains from my carpet.