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based on 85066 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service by Max & very high quality results - thank you very much!
I thought that Jaime was exceptional in his communication and tutorial about the services that would help us. He was brilliant!
Knowledge of technician, quality of the cleaning and overall great service
great carpet cleaning that outlasts all others I have tried. this is the third time and I will call on you again in the future and will tell all my friends and neighbors...
My carpet was very dirty and James did a very good job. He was very informative and I highly reccomended James to clean the carpet of my friends. I think that his full name was James Greenwood.
Fast, thorough, personable
friendly, professional
Affordable, good deals, high quality work
The company called me frequently to (a) confirm my appointment (b) to confirm the time the technician would arrive. The technician called me to let me know he would arrive within thirty minutes. He was very competent, explaining what would be done, asking good questions concerning the condition of the carpet, and did his job efficiently and quietly. He gave good advice when the job was done (i.e., recommending turning on the air conditioning to help with the drying process. My carpet looked fabulous when the job was done! Thank you very much.
Ron was so very nice to deal with. He accommodated us in every way he could. He did a wonderful job on my "old" carpet. I will most certainly recommend Zerorez to my family and friends.
Fast, efficient, excellent work and the best employees/customer service. The only company I trust.
Easy to schedule.
Max was very professional and helpful with all of my questions. There were no sales tactics. He did a great job. I am looking forward to see how the carpets look after a few days. I was very impressed with the service.
Efficient friendly.
Timely arrival,friendly service man, and very knowledgeable.
Good service but very expensive. There's a lot of up selling by technician.
great job and fast...carpets looked good..
The workers are clean, neat, friendly and extremely interested in cleaning your floors to the most possible limits. I had one problem with mine originally, but the office staff was concerned and sent out someone who did exactly what was necessary to make the carpet look as much like new as I had hoped for, despite its' age. Regan and Thomas were both very nice people and I am satisfied with everything they did.
Friendly technicians who are very knowledgable and respectful.
On my previous cleaning, Cody did a great job. Yesterday Jaime did a good job. Not as much improvement in appearance; however may not have been quite as soiled. Had a problem with male who answered phone with questions, but spoke to supervisor and am hoping rudeness to the customer was addressed.
Your willingness to relook at my floors without any issue for me. Thank you for wanting to make sure that I was pleased with the work. Also the technician, Keith, was very friendly, knowledgable and concerned about my happiness with the job he did. I liked that.
Thank you.
No chemicals
The technician arrived on time, was professional and courteous. He was able to remove all the carpet stains. I liked the fact that no soaps or chemicals were used, yet my carpet looked great after he was finished.
Work done shotily and over charged for work
I liked the serviceman,he listened to my concerns and took the time and care to meet them. He showed me how the steam worked, and so far am very pleased. have already had a neighbor ask if I was pleased and I told her very much so. Dwayne was kind and considerate and I appreciate that. The only negative was that the van had an oil leak on the drive way.
sincerely,
GLENNAINGRAM
I liked the service, especially the free "do-over" if necessary, but the first time they did our carpets it was wet for almost 24 hours. Additionally, even though we did need to utilize the free 'do-over' and had the pet odor treatment, it still did not get rid of the odor.
Ron was awesome. Very professional and friendly. Would recommend to others.
It was very reasonably priced at cleaning
you came after hours and did a very good job
YOU DIDN'T DO ANYTHING BECAUSE THE MAN THAT CAME TO MY HOUSE TOLD ME YOU WOULD NOT BE ABLE TO GET THE TRUCK IN MY HOUSE TO DO THE WORK. I WASN'T FOR SURE WHAT TRUCK HE WAS TALKING ABOUT. HE ALSO TOLD ME THE WORK WOULD COST ME $3.00 A FOOT WHICH WAS COMPLETLY OUT OF MY BUDGET. SO NOW YOU KNOW WHY I CANN'T RECOMMEND ZEROREZ TO ANYONE.