- Phone: (214) 372-5326
- Visit Website
based on 85066 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians were very professional and nice.
This was a totally different experience than when I used your company the first time. The first time I had a gentleman who was very thorough and spent almost 3 hours at my house. My carpets looked & smelled fantastic and he explained along the way everything he was doing. He seemed like he was proud to work for ZeroRez & honestly, he truly impressed me as an employee with exceptional customer service.
This time was much different. Three men showed up at my house but only two came in. One guy did all the talking and the other guy looked like he was just watching (learning as a new-hire?)...they were at my home less than an hour! When e man came out to talk to me, I thought he was going to move to a different area, but instead said they were done? He said my carpets were in great shape and didn't need pad replacement or anything, which I was preparing to do in one room; however, he said ZeroRez refrains from offering it as much as possible.
I'm glad I received this email requesting feedback because I regretted not calling a few days later and figured it was probably too late...unfortunately, I plan to seek carpet services elsewhere in the near future...
The rugs came very clean, and look like new. Cesar was very professional. I will use Zerorez again and will refer you to my neighbors. Please do not publicly share my name and or other information . Thank you.
Luke, the person that did the carpet cleaning was very knowledgeable and he explained everything that he would be doing and the products he was using.
The cleaning provided was phenomenal. The attention to detail was unexpected. I cannot speak more highly of the work Cesar did cleaning our carpets.
The technician was very friendly and knowledgeable. He explained every step and why they do it that way and why it is different than other companies. He explained all the services that they offer. They were fast but very thorough. I will be calling again.
Prices for add on items to the promotional deal were very expensive. They were significantly above market value as evidenced by other carpet cleaners in the area.
VERY DISAPPOINTED WITH THE STAINS THAT DID NOT COME UP ON MY NEW CARPET.
DID NOT CLEAN UNDER THE COUCH/CHAIRS...HE NOR ANYONE ELSE METIONED TO ME THAT HE WOULD NOT MOVE.
I liked the corner guards that the technician put up so the hoses wouldn't scratch my walls. I liked that there was no oder left in my house once the carpets were cleaned.
Gets clean and stays clean longer.
Excellent job and excellent service.
My carpets look awesome! I am happy with the results! Very clean!
I like the results..the carpets look wonderful, and the serviceman was very professional!
He did a great job and was very detailed and worked hard to get all the areas clean! I would ask for him again! Great job and like new carpet! Thanks!!
Great customer service and results
Efficient and effective.
water cleaning - less chemicals
clean carpets
I liked how quickly I was able to make a reservation after my first call
Serviceman very nice and thorough. Also like product concept.
Excellent customer service, they called me back to fix a mistake that was made. I was very pleased.
no chemicals
The technicians were cheerful, quick and professional.
Love the green additives and enhanced water. The tech John was wonderful. Explained the whole process and really took his time to do a professional job, not how fast he could complete. Bob Soergel
I very much appreciated the call back with my less than satisfied review. I really wasn't looking for anything, but was pleasantly surprised when another technician was sent out. He really did a great job explaining everything and worked very hard to make sure the job was done properly. Thank you so much for your superior customer service.
no chemicals
It is green and very thorough. Carpets look amazing.
I like the fact that there is no residue in our area rugs which were cleaned. They look like new ! :)
Thank you!
Marjorie Last name removed
Grapevine, TX
Green cleaning agents for the safety of my family.
The odor during the cleaning and for a time afterwards was much stronger and more floral than I expected.
Very punctual and professional