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based on 83461 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician was late and I did not get a call from
the company until after I had called to check on when he would arrive.
great service, quality work, friendly, knowledgeable people!
I have had Zerorez clean our carpet several times.........always courteous workmen, usually prompt, they do not waste any time getting the job done and our carpets look like new each time they are cleaned.
Zerorez offers a variety of services in addition to carpet cleaning. I have used them to clean my sofa and plan to have them clean my kitchcn tile soon. I trust them to do a thorough job each time. They don't cut corners and my carpet always looks brand new after they've been cleaned by Zerorez. The carpet always dries quickly too, which is a plus since I have children and pets. I will never use another company to clean my carpets. I am a devoted Zerorez fan!
FRIENDLY SERVICES, CLEAN PRODUCTS NO HARSH CHEMICALS NO SMELLS
excellent service, products keep my carpet looking new.
Michael, the technician, did a great job of explaining the process and cleaning the carpet.
No chemicals
thorough job, good proven product, "green" aspect
No odors while cleaning or after on the upholstery. Appears to clean very well without leaving any residue. The gentleman who did the work provided excellent customer service.
Very prompt and courteous. Carpets look very clean.
Good service and great outcome!!
good service-did not receive fuller gift certificate
The lack of chemicals
The fact that you don't use chemicals and you always have a 'special' going on, also, everyone at Zerorez is very friendly and professional.
That it is green
Reliable good work.
I like that the employee came when he said he would. The electricity was out in our neighborhood for a few hours prior to his arrival. We talked about the options in these circumstances. Before he left our electricity came back on so our carpets were cleaned after all. The employee was very nice. His name started with a J but I don't know how to spell it. He was personable, polite and a hard worker. The carpets do look better than they did when he arrived.
Our technician, Joseph H., was very courteous, knowledgeable, and efficient. He explained very well what was going on at each stage of cleaning our carpet and love seats, and put us in phone contact with a Zerorez representative when we had questions about the particle-capture efficiency of the air-conditioning filter. Joseph H. is a real asset to Zerorez.
No chemical odor
i don't like how the price went from $75 to over $300 just because you needed to treat some stains. I feel that it is dishonest to get yourself into a home with a promise of one price and then more than triple it.
Try to hold to your appoint time.
The tile surface had multiple areas of residue that we had to mop to remove.
Miquel did a nice job
Professional, courteous staff and price is not too expensive.
The technician was very professional and knowledgable about your services and products and he was friendly and very courteous, explaining everything as he went along. He was informative about your extra services, but was not at all pushy. And the result, Amazing! I would recommend your company enthusiastically to anyone looking to have their carpets cleaned.
I love the way my carpets turned out. The only thing I would suggest for improvement is that you be more up front with your customers about potential costs when they call to schedule. I was told that my carpet cleaning would be $139, but when the technician arrived at my home I discovered that treatment for pet dander, odors, etc., was an additional charge. I would have appreciated being told up front that the $139 was a base price and that additional costs could and probably would occur on top of that charge. After the technician had already arrived at my home, it would have been very difficult to turn down the services, since they were badly needed. I would have liked a better idea up front when I scheduled that my cleaning was going to cost over $400.
My carpets look brand new! Pet smell completely gone!
Technician was very nice, friendly but professional.
Clean with no residue. The technician was able to remove rust stains.