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based on 85065 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Justin our service tech was great - gave me a quote on-site for my kitchen, he was knowledgeable, cleaned my carpets quickly & efficiently and was out the door. no hassle! Very pleased with the results!
The customer service was excellent from start to finish.
Very professional and satisfied with the outcome of service. Tracy was great.
These guys were very good at what they do. Friendly, professional and great workers. Very pleased with the job they did on my air ducts and carpets.
Be more reapinsive. Scheduled an appointment online but still had to tall to someone to schedule then multiple calls to get the actual scheduled time.
Our service person Daviaun Moore was the best!! He was on time and very efficient.
the technician showed up without calling 30 minutes in advance so we were caught off guard. other than that I'm pleased with the work he did. He was professional and friendly.
Aa told rug would take 2 weeks to clean and return but it took 6 weeks
Products: No Chemicals, No Residue, Cleans the carpet and pet stains. We have a 15 year old Jack Russell and work a lot of hours and not able to get home in time, so we do have accidents on the carpet. You can tell the product works on the pet stains.
Service: Outstanding, Max was our technician, I have been in the customer service industry for over 30 years and he was fantastic.
Answered all my questions and new the product, how it worked explained what he was doing, very professional.
I have used Zerorez several times but not been as satisfied as this time even though I have always recommended to family and friends many times.
Thank you Zerorez.
Name removed
The cost of your services made is possible for me to be able to get the work done that I needed.
The product is excellent and your service as well. I have recommended Zerorez to friends and to my place of employment.
Our first time experience with Zerorez was excellent! Our technician was very professional and efficient.
Friendly staff and excellent results.
Set proper time frame for carpet to dry it took approx 16 hr for mine to dry
The tech was very friendly, and the carpets are clean without a soapy or chemical smell.
I asked for a morning appt. And when confirmed 2 days before the time I 1s given was 11-1:30. The guy did not arrive until 12:15. I was also told I would get a phone call with an ETA before the cleaning guy arrived, that did not happen and I was almost not here. Was also told it would take 4-6 hours to drive, 9 hours later it was still somewhat wet.
Staff is courteous,efficient and professional. The results of the carpet cleaning process is very good, I have always been happy with the results
Thank you
Quote was a set up to get someone to my home and then overcharge me for sub par cleaning. The system is nothing special.
good techs.
good follow up
my stuff is clean and no smell
Hey ... we want to do another room, now that we know how good you are ....
Did a great job, very helpful with moving furniture, clean & efficient.
The carpet always looks great after being cleaned.
Friendly and informative staff.
Joseph is great at explaining how this process works and what your company has to offer to safe money and make the house more efficient. First name removed Ann Izzarelli, Realtor, Ebby Halliday Realtors Southlake
Efficient, courteous and great outcome that is chemical free!
I liked how they went through with a black light and showed me things about my carpet I didn't know. We had a lot of pet urine stains from pets that lived here 3 years ago - gross! We went with the high pH cleaning which should have removed a lot of that. Te carpets looked and smelled great after the cleaning.
I just wish I could go through the carpets now with that same black light to know the money we spent really did do something.
We are very pleased of the quality of service, the carpet is clean, the representative who came was cordial and punctual! Keep up the great job.
I like the Zerorez process for cleaning, not using detergents or harsh chemical that could be left in my carpets. I'm very pleased with the results, before Zerorez I believed I would have to replace all my carpets. After the cleaning that was no longer the case. The Zerorez Tech did an outstanding job!
work on spots better. scotch guard every area paid for.
Technician was very professional and perform great service
The technician was friendly and was proud to show me what he was doing every step of the way; that shows faith in your product and your process. Also, my carpets are very clean!