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based on 83461 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I requested cleaning for 6 rooms of carpet including pretreating which doubled the original quote. I was OK with this, however, the truck broke down half way through the cleaning, so I only got three rooms cleaned and I am not sure how good the cleaning actually was since one room still has stains. I am not sure I want to reschedule cleaning with your company for the remaining three rooms. I am on a tight time schedule to get this done before moving in. Can't afford more equipment malfunctions. I scheduled your company based on a friend's recommendation and was disappointed when only half the job was completed after 2 hours of work.
I like the fact that there are no chemicals and appreciate no sales gimmicks with technicians. The guys were nice, presented well and were easy to speak to. Definitely recommend Zerorez!
amazing service! you guys are awesome! thank you!
No detergent ...service is very quick
Got the carpet really clean!
The gentleman that cleaned the carpet was very professional and the carpets looked great!
Everyone is very friendly and polite, from the people who answer the phones to the technicians that clean the carpets. This is the second time I have used zerorez, and I am
very pleased with the results.
Travel areas not resolved. Carpet only 7mos old. Feel as if a better job could've been done.
Your company gave me an arrival time between 11:00am-1:30pm. The technician didn't show up until 3:30pm and even when he showed up acted like nothing was wrong. In my mind it was very unprofessional, not to mention the guy seemed to continually try to "sell us" on your company and the right way to treat our carpet. While I'm sure he knew what he was talking about in regards to carpet, his arrogant attitude from the start made us uninterested. We also ended up paying $100 more than what we were quoted which was not ok! In the end I wasn't pleased with the carpet cleaning itself, the amount of money I paid for it, the technician or your company. We won't be using your company again nor will we recommend you to a friend or business.
the tech was friendly, worked fast, and was knowledgeable.
Affordable, high quality
You do a great job!
The service and cleaners were nice, quick and clean. However, I paid $75 extra for pet treatment and once the carpet dried, it is still stained and still smells like pet urine.
Did not receive the 100 jewelry gift card I was promised. 1112 E Oak St Wylie TX. Very happy with the carpet cleaning
The "very likely" score is predicated on the hope is that your products will sustain themselves and not be a "great look" sensation that lasts about as long as a dozen roses. So we will see. As far as the services go I do like the process: Catherine (sp?) was extremely polite, helpful and accurate with her description, pricing, and scheduling. She said she would make a note for the record to have us be the 1st call of the day, which we needed for personal reasons, and you guys came through. The other atypical but pleasant surprise was the well-schooled technician. Roy knew your products, the market (the competition), and he worked extremely hard.
Does a very good job on carpets.
They were an amazing! They were courteous to not only us but to each other as well and very fun to work with. We will certainly be using this company again and we will be requesting the same two gentlemen that we had. Thank you so much!!
Well explained, quick n friendly staff.
You left a couple of oil stains in my driveway from your truck.
My technician, Randy Phillips, was very knowledgeable and professional. I will request him every time we use Zerorez.
The carpet cleaning was absolutely wonderful and it left behind a smell of freshness that we have been seeking.
Ron did our treatment and was extremely good. He is the type of person I would want to represent my company!
You are green. Randy was very helpful with information. Thank you.
the quality and safety especially natural for chemicals
I like that there is no soap nor any chimicals to clean the carpet.
Ken did an AWESOME job on our carpet. He was very professional and very courteous. And our carpet looks great! Thanks!
Fast, courteous and knowledgeable.
Services before cleaning- Kind, easy to schedule to my convenience, call ahead with arrival
Services at time of cleaning - Kind, informational, not pushy, efficient
Product - Sucks up the bad stuff, takes it away, leaves it clean!
Appointment time. I called 3 weeks before and got a window of 8:30- 10:30 am which was exactly what I needed. When the confirmation call came in the time had been changed to 11 to 1. The tech left a sprayer at a previous job and that then took more time. It ended up taking the whole day. When you give a client a time- keep that time.
courteous and professional personnel, prompt arrival, service provided met needs
The products are environmentally and child friendly. We have always had great service. Our carpets look great even though they are 10 years old.