Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85064 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2014 — Rated 10 out of 10 by Bill Powell. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job at a fair price.

Report a concern   May 7, 2014 — Rated 10 out of 10 by Kenneth Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and helpful employees. Efficient and thorough service.

Report a concern   May 7, 2014 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work! And the carpets stay looking better, longer.

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the urine smell out of my carpet. Dries quickly

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   May 6, 2014 — Rated 8 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Maybe figure out a way to make old dirty, nasty, carpet look new. You did good and made no promises that were not met. I am happy.

Report a concern   May 6, 2014 — Rated 8 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpets look good but I noticed two new large stains in twin bed room.

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, quick drying, no residue

Report a concern   May 6, 2014 — Rated 10 out of 10 by Stephen Loupot Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen who cleaned our carpet was very polite and professional! He was very knowledgable and really cared about his services and our satisfaction. The carpet looked factory new afterward and I noticed it retained its plushness much better than previously cleaning with soap. Looking forward to a yearly cleaning. And recommended to friends and family!! Thanks

Report a concern   May 6, 2014 — Rated 10 out of 10 by Katherine Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very courteous and professional. He took time to explain the cleaning process, and he did an outstanding job of cleaning the carpet. It did not take the carpet that long to dry. The lady who scheduled my appointment was very friendly and professional. You all delivered what you promised. Thank you.

Report a concern   May 6, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks great and not sticky. We liked our Technician a lot.

Report a concern   May 6, 2014 — Rated 5 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I heard about the $79 "Starlene Stringer" special and called in to have that done at my house. When I paid - I expected tax on the $79 but at no time do I remember anyone mentioning a $10 gas charge. I did not hear it on the radio ad nor did the person who set up my appointment mention it to me. I distinctly remember listening when the appt was made the $79 included 3 rooms pretreated and cleaned. Then end of any talk of money or cost.

Jaime did a great job on our carpets and was very nice. $93 total for 3 rooms average price - just disappointed gas fee was never mentioned to me except by Jaime at the end. And it was because I asked why the cost was so high. $79 to $93 seemed like a lot of tax and that is when he mentioned the gas fee.

Report a concern   May 6, 2014 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Residue free cleaning - carpets are not crunchy or sticky. Technicians knowledgeable and friendly

Report a concern   May 6, 2014 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way the carpet feels after it is dried. I had my upholstery done this time. It looks very nice.

Report a concern   May 6, 2014 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The excellent job you do!

Report a concern   May 6, 2014 — Rated 10 out of 10 by Scott Linscheid. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What I love about Zerorez even more than they're exceptional carpet cleaning is their super friendly and professional staff. What a joy to work with!

Report a concern   May 6, 2014 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything

Report a concern   May 6, 2014 — Rated 9 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Saturday appointments. Attention to detail by technician James Greenwood. He did a great job and took the appropriate amount of time to do the job.

Report a concern   May 6, 2014 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient with great results

Report a concern   May 6, 2014 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely Polite Hard Working

Report a concern   May 6, 2014 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets looked almost like new when the cleaning was finished. The technician was polite and very professional.

Report a concern   May 6, 2014 — Rated 9 out of 10 by Ron Zietak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional

Report a concern   May 6, 2014 — Rated 9 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are very clean

Report a concern   May 5, 2014 — Rated 5 out of 10 by R.M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Scheduling! I requested 30 minutes notification, but if by 8:30 okay. I waited until 8:45 and went to work. When I got there at 9:00 got call on the way to house. I had to drive back. Can't you jerks understand that I work for a living. You screwed up and I lost an hour and half of my life. Just set the time you will be there!

Report a concern   May 5, 2014 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it has no chemicals and non toxic for my pet. Cleans and removes stains that are old

Report a concern   May 5, 2014 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darin was extremely helpful, understanding and professional. I have invested a great deal over the years for a particular spot and pray that his efforts have truly resolved the problem. Zerorez will certainly be my one and only if this issue is over with!
Thank you!

Report a concern   May 5, 2014 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you do not use shampoo

Report a concern   May 5, 2014 — Rated 9 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no residue

Report a concern   May 5, 2014 — Rated 9 out of 10 by Tramaine Walls Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet cleaner technician was excellent. He arrived on time and did an awesome job on my floors!!!

Report a concern   May 5, 2014 — Rated 8 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The pet treatment application is sold to customers by showing
them evidence of pet activity using a UV black light before the cleaning.
It would be interesting if the technician would offer to perform the same
demonstration after the cleaning to see if any evidence remains.
Thank you.


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