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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ordered carpet cleaning, they did an additional treatment on top of what was ordered without disclosing it and charged extra on top of the services. Tried to call and have this rectified but their manager has not responded and their communication back is lacking
Everyone I’ve interacted with at zerorez is very professional and kind. I will definitely use your company again.
We went ahead and paid extra for animal odor removal. It didn't work. We still smell the dog urine. Maybe we would have caught the smell if we had had a final walkthrough, but we didn't receive that. Although, I'm not even sure the odor would have been noticeable at that point.
Our technician was very respectful and kind. Our carpets do not feel sticky or stiff.
The carpet cleaning process was done very well and professionally. Edwin called about 20 minutes before arrival and on time. He took time to look over the area to be cleaned and allowed me to point out areas that needed special attention prior to beginning. He was very personable and provide a quick and complete service. I was very pleased with the results and plan to have a second cleaning next year.
Thank you to Edwin and the entire scheduling process.
Great job
On time
Quality
Customer service
I was told it would be $129 to clean my rug; however, it ended up being $250. The rep did some kind of treatment on my rug but never told me it was extra. We’ve had great service in the past, but this experience was disappointing. I could have purchased this same rug for $200.
Job was done correctly. Customer service was great. No complaints
Outstanding service and the gentlemen that did the cleaning were true professionals!! Thanks for a fantastic job!!
Wade was amazing! Very friendly, called to let me know the our drivers was ready and can come earlier. That’s always a plus! We are very happy with our carpet! Zerorez are the people to clean your carpet no matter how old it is!
Employee was friendly and professional. He also did a great job
On time, courteous, thorough and professional
Technician did a thorough job
The tech that came out was awesome to work with.
Great job - everything smells so fresh and clean! Thanks again
You’ve ruined my carpet and having to replace it!! You get out of your 30day satisfaction guarantee by having people sign a waiver. Very poor business tactics!! I will be sending this in to the BBB!! Zerorez should be responsible for paying for my carpet replacement!! My carpet is only 2 yrs old! You are the experts and should know better!!
No toxic smells and fast drying.
We are very pleased with the job Zeroez did in cleaning our carpets and tile floor. The technician, was very helpful and thorough and all of our pet stains were removed.
All good
On time and great job.
Explain the process before doing the work.
First time using, heard of you listening to KLTY station every morning to work.
The technician arrived on time and was very efficient. He was very knowledgeable and explained all steps in the process. I have used Zerorez several times, and I have never been disappointed.
Excellent service and product
Carpet was left too wet. It has been over 36 hours and still wet. I have used zerorez many years. It has become too hit or miss. You never know when you will get a good technician. Quality continues to decline.
I want to hear from you. There is a hole in my area rug that wasn’t there before your serviceman came. I sent a comment on my review, it no one responded yet.
Deonte was amazing. Was incredibly friendly, knowledgeable, and did a great job on our carpets.
I like that the cleaning method does not have a scent, yet it really removes dirt. The cleaning techs are polite, hardworking and thorough. I have used zerorez many times and it's always very good.
Helped with 5 cat problems
Professional service, did a thorough job cleaning ducts.
The operator or person who schedules the appointments did not seem knowledgeable and would not answer my questions. Technician was absolutely awesome though.
Alberto did a great job