What our clients think of us!

All natural products & deep stains are removed when nothing else would work!

Chemical free and green friendly. The technician was punctual and did a wonderful job. I would definitely refer Zerorex to my family and friends.

My carpet looks better than ever. It removed all the pet ordor. I am very pleased with the service and the finished product.

I love how the process was so quick and drying time didn't take all day. I also love how the cleaning didn't soak my carpet with chemicals and shampoos that leave it feeling sticky after. It smells clean, not toxic. Darwin was great as well.

The technicians are polite and professional and really know how to get the job done. Plus, the service is amazing...once again my carpet looks like it was installed today! Will definitely use Zerorez in the future!

everything!

The carpets do not feel sticky.

The carpet cleaning was well done and the person who did it, did a great job (Luis). However, when I called to make an appt. I was quoted $99 for 4 rooms. Which is great. I said at that time that I had a $25 off coupon and the person who I made the appt. with said "no problem just show it to the technician when you pay". When Luis called in to give my credit card number for payment, the person on the phone said I couldn't use the coupon because the $99 was "already a special". News to me. You had a opportunity to "make things right" when I was talking on the phone to explain what the person I made the appt. with told me that it would be fine to use the coupon. Instead that person argued with me until I just gave up. His suggestion was to "buy more services" and I could use the coupon for that. Really? I don't mind following the rules of the coupon but I would appreciate knowing that up front, not after the service is completed. Also, On a completely different note, why the $10 "fuel charge"? Just increase your prices by $10. That also is misleading fine print.

There is no left over residue and the carpets are clean.

Clean and safe

Carpet looked no better after it was cleaned

All of the technicians are extremely knowledgeable. When they start talking about all the science involved with what they do you'd think they all have chemistry degrees. The work was perfect and remedied my severe pet issues without having to replace the carpet or having any over powering chemical smells. The room smells like nothing, which is the goal!

I am typically amazed by the cleaning and tend to focus on how my carpets and upholstery looks when I clean, which it did, I'm horribly picky and its really hard not to get picky about small details, which makes it hard to have other people do things when I know I won't be satisfied with their best. But in all honesty, Joe was just as picky, which made this cleaning EVEN BETTER!

Joe goes over the areas, and then goes over it again three more times. He really cares about the customer experience, he showed me how the cleaning helps the carpet, walked me through the cleaning, had me walk through all the cleaning steps (touching the carpet after the cleaning, treating the areas, smelling the upholstery, noting what might need additional treatment, and even providing helpful information about items I wasn't having cleaned).

Joe was amazing, he breaks down what's going on with your carpets, demonstrates the service shows the how the brush pro works and even lets the customer try some of the cleaning, i know that sounds silly but it really does help having customers have a bit of hands on work with each cleaning, i was able to see how the clean my home would be. I think that all technicians should let their customers try out the cleaning to get first hand experience of their cleaning.

Every technician should aim for the standard of quality that Joe delivers to customers, I thought I had experienced excellent customer service with other technicians (Brad, Darwin, and Joseph), but man Joe Martin exceeded my expectations.
I seriously CANNOT stop raving about Joe. Do whatever it takes to keep him, and train your other technicians to be like him. Because Joe Martin IS WHERE ITS AT! He IS customer service.

No residue

Carpet stays clean with no build up residue. Your Service Rep, Tommy, did a professional job
2nd time I have used and will never use another carpet cleaner.

Your products got the stain out. The technician was on time, courteous, and got the job done right the 1st time.

There were a few spots on the carpeting that didn't come out which I had noted to the person that came out. His initial response was, I can't guarantee they will come out and I don't think extra care was taken to try and get the stains out.

good job. pleasant service man thank you

This was the first time for me to have Randy and he brought a new technician with him, Oscar. These guys were great. This was also the first time for anyone doing my carpet cleaning (have used two other companies prior to Zerorez)to use corner protectors -- very professional. The couch and loveseat look great and the carpet is wonderful also.

Friendly. The two gentlemen were professional. I have 4 small inside dogs and with the birth of a new grandson, I think they have been feeling a bit left out and marking their territory. The house smells and looks wonderful now!

That there is no residue left in the carpet. With previous carpet cleaners I always felt like the carpet got dirtier quicker one I had it cleaned. With Zerorez it stays cleaner looking much longer.

The carpet is super clean, I liked Luis and the job he did. But the carpet was still wet 24 hours later!!! That is too long.

Our carpets had pet stains that I could not get out, and Zerorez got them out! Thank you!

The house cleaned was a new purchase and vacant at time of service. The tech mentioned there may have been a pet in the house. I didn't really smell anything until after he left as it was drying. As of today it smells of pet urine or something odd. He did not recommend doing a pet treatment while he was there. I really think he should have especially since he is an expert of these smells. I also did not receive the incentive offer that was set up at the time of my call to set up service. While I have used your company in 3 other occasions, I am not satisfied with the smell left behind with my recent service. What should I do from here?

I was very pleased with the carpet cleaning! The people who scheduled my appointment were very courteous and helpful when I had to reschedule. Then the day before when I requested that they arrive at the earliest time during my window again they were helpful and courteous. The job that Zerorez did was just great! He was quick, courteous and efficient. I will definitely call Zerorez again next time!

They do a great job of carpet cleaning. The man who came was very efficient and friendly.

I did not receive a call prior to arrival. There is a very long window even when you book in advance and are suppose to be the 1st for that day...did not pre-treat my carpet...not sure if it was sanitized...might not have needed it...I don't know...really did not give me any info...had to ask how much I owed...had to ask how long I had to wait to have my carpet dry...did not get a receipt...only things I liked was it only took about 15-20 min once he got here and did not try to charge me extra....did mention 1-2 things but did not give me a hard time once I said no...paid what I expected to pay which is a plus considering some of the companies I have dealt with

I did not like the method of my delivery today

Tech seemed to go quickly and really didn't spend a lot of time on the areas I asked him to.

Service was as advertised. Technician was on time, polite, and knowledgeable about the process and additional services the company offers. Very satisfied with cleanliness of carpets and tile floor when service was completed.