Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84628 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2014 — Rated 10 out of 10 by G.A.L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and stand behind their work. Very friendly staff!

Report a concern   July 27, 2014 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith has done our carpet the past five years so we like our rep. My carpet is not coming as clean since it is 16 years old but I am hoping cleaning it will help it last longer.

Report a concern   July 27, 2014 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the technician, Joseph. He was neat and clean and worked very hard. Also my carpets are very clean. He was able to get the stains out of the carpet

Report a concern   July 27, 2014 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet has no residue

Report a concern   July 27, 2014 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no residue left in carpets

Report a concern   July 27, 2014 — Rated 8 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

I'm always happy with the carpet cleaning. I didn't know you steam cleaned grout and sealed it. I was so pleased with the results...........until I realized the service man had splashed the sealant on the front of my brand new ( 1 week old) stainless steel refrigerator. You did send someone to clean it but that process did take off a little of the shine. I'll still recommend the carpet cleaning but will discourage the grout job.

Report a concern   July 27, 2014 — Rated 9 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician arrived on time, explained cleaning options clearly, and was courteous .

Report a concern   July 27, 2014 — Rated 10 out of 10 by Ann Melton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the no detergent or additives to cleaning.

Report a concern   July 27, 2014 — Rated 7 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I did not get the call 24-48 hours prior to appointment. I did not get the call 30 minutes prior to arrival. This created a real problem since this was for my grandfather as he was waiting on me to let him know you were coming as well, I was traveling form 1.5 hours away.

Report a concern   July 27, 2014 — Rated 10 out of 10 by Beth Gmeiner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I enjoyed the great look, smell and the feel of the carpet. Our carpet looks new. Austin our carpet specialist was very professional, polite and superior service. He shows he enjoys what he does as a career. I am so glad I chose Zerorez and will highly recommend to others. Thank you, Mrs Beth Gmeiner Phone number removed

Report a concern   July 27, 2014 — Rated 10 out of 10 by Brooks Varley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got most of the stains out of our carpet that we thought were permanent. Fast and considerate employee.

Report a concern   July 27, 2014 — Rated 10 out of 10 by M.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First, your response to a service request was handled quickly and professionally. Darwin arrived early (loved that!) and reviewed everything with me before he began the service. He moved efficiently through the carpet and tile of the master bedroom and then on to the second floor. And the results are amazing! I will certainly share my experience with friends and neighbors.

Report a concern   July 27, 2014 — Rated 9 out of 10 by Kingsley Wong Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It got rid of most of the stains on my carpet. Service was on time and quick.

Report a concern   July 27, 2014 — Rated 8 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Van left several oil stains in my driveway. They are the only spots I have. Too bad attention to cleanliness on the inside couldn't apply to outside as well. I want the oil spots removed but don't know how to get this done.

Report a concern   July 27, 2014 — Rated 10 out of 10 by Y.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Love it. Will use the service again in January 2015.

Report a concern   July 27, 2014 — Rated 0 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The worst experience not going to waste my time to help you be better

Report a concern   July 27, 2014 — Rated 7 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Remive all stains or at least let the owners know that the stains could not be remived other than that he did a great job on the stairs.

Report a concern   July 27, 2014 — Rated 9 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctuality, quality, price and overall customer service.

Report a concern   July 27, 2014 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soaps or chemicals used

Report a concern   July 27, 2014 — Rated 8 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Was very pleased with the service.

Report a concern   July 27, 2014 — Rated 10 out of 10 by L.V.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick schedule time. Service was excellent. Advisor informed me of all services available and what to expect from cleaning.

Report a concern   July 27, 2014 — Rated 0 out of 10 by K.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid $1,500 to have my tile floors cleaned and sealed. Although the service guy was great, worked hard and did a great job, I feel like I overpaid for this service by about $1,200. I'll never use Zerorez again. The problem wasn't with the service or service personnel, it's with the pricing.

Report a concern   July 27, 2014 — Rated 8 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing really, the spots in the living room did not come out completely, but don't think they ever will. Tommy did a good job at trying.

Report a concern   July 27, 2014 — Rated 8 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Well there were 2 guys that came to my home, one was SUPER nice & the other needs to work on his people skills. My carpet was stiff after the cleaning, not sure if this is normal?

Report a concern   July 27, 2014 — Rated 7 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

offer included swim park tickets. I had to ask 3 times and now told 3 weeks to a month tog get them. While the service was good, this seemed like a little deceptive to me.

Report a concern   July 27, 2014 — Rated 10 out of 10 by Elizabeth Hemmingson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

i loved the pet treatment and the fact that there is no residue. bacteria removed and the fact that your technicians are professional.

Report a concern   July 27, 2014 — Rated 5 out of 10 by R.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The area we paid to have clean still has the same issues that prompted us to contact zero Rez in the first place. Alothough the employee who you sent seemed very knowledgable he spent very little to no time cleaning the areas we requested. This is my second time using zerorez and although the first experience was a favorable one the most recent cleaning let me highly disappointed

Report a concern   July 27, 2014 — Rated 10 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets cleaned up nicely-would use again

Report a concern   July 27, 2014 — Rated 9 out of 10 by Derek Wall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a fantastic job getting rid of a number of set-in stains on my carpet (only one or two small ones remained when all was settled), cleaned the vinyl flooring, tub and tile, as well as my car upholstery with very little fuss. Both technicians (Randy and Michael) were extremely friendly, courteous, and respectful, and they were very efficient and skilled with what they were doing.

My ONLY complaint is that I was given a roughly $100 lower quote online than turned out to be the final price. I was told that the updated quote to include the car and all was not entered into the system, and the technicians explained that if charged per square footage it would have been even higher.

All-in-all, I am satisfied with my transaction. I was certainly annoyed by the sudden, last-minute change in quoted price, however the technicians were so impressive and the equipment did such a fantastic job cleaning stains I thought would never come out that I really can't complain. Thanks Randy and Michael!!

Report a concern   July 26, 2014 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly knowledgable staff. Gabriel knew his stuff and answered every question we had.


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