- Phone: (214) 372-5326
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based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was under the impression that furniture would be moved to clean, not just where people walk. Little things like a bag were not even picked up to clean under.
The carpets aren't stiff after the cleaning.
No fingerprints on granite counter tops after sealing process.
The soil on the carpet in the traffic areas did not come up. There are some dark place that look like grease on the carpet now that weren't there when they came out to clean the carpet. The carpet is only about a year old and it is soil and stain resistant carpet so the soil should have come up. There is was only lightly soiled but there was not an improvement in it. A supervising technician is coming out again on Saturday and my hope is that after that visit I can improve your rating.
I've had other companies clean my carpet and it still looked dirty afterward. A Zerorez cleaning is visibly different from the other companies. I'll never go back.
The courteous people from the time you call to set up service to the day of service and the team members that do the actual work.
great sevice & quality .
Calling back the correct phone numbers.
Fast, and well priced.
Quick and great results!!
Roy was very professional and explained everything he was doing. The pet spots are now gone as well as the odor. The grout that I could not get clean from the previous owner is now as bright as the day it was installed. I am very happy with Zerorez.
Pro brush definitely helps eliminate dog hair
Results of couch cleaning were disappointing, few stains did not come out.
good service. our guy did a great job!
Communicate with your customer and return a phone call when your rep says they will call you back. I had my carpets cleaned and Randy took my drapes to be cleaned. He said that he would return the drapes by Thursday or Friday, so I rearranged my schedule. When he didn't call, I contacted your office after the weekend. The rep who answered the phone said they would contact Randy and call me back by 7:00 pm that evening. I never received a call and had to call your office again the next day to find out when your company would deliver my drapes. I was happy with the carpet cleaning but disappointed with the lack of communication on the service of cleaning my drapes. That was a very expensive service. I work in Guest Service and know how important follow up with customers is to a business. This is an area of service where your company failed and needs improvement.
No chemicals!
Very clean smell to the carpet. All urine smell is completely gone.
Serviceman was on time. Very kind, polite and able to answer all my questions.
Professional technician, very impressed with how clean the carpet was.
Worker did not wait for us to vacuum rugs and when he was done there was obvious dirt pieces still on the carpet. Carpet still has many stains that he said would take 3 or 4 cleanings to remove
Professional and knowledgeable about the products. Super nice tech amd very detail oriented
I love the way the carpet looks when cleaned by Zerorez!
friendliness of your employee
Fast efficient service, no ordor and very clean carpets
You people arrive on time do a great job and perform professionally.
Great service by our technician! Carpets are very clean and nothing to clean up afterwards.
Hello,
I had my carpet cleaned today by Keith. Keith was punctual and prepared for the challenge. He was nice, no sales presentation, professional and didn't cringe at the condition of my carpet. It was a job well done.
I would like his name to my account to take care of our carpet needs.
No excess chemicals to hurt my dog, professional tech, excellent service.
Wonderful technician, very knowledgeable and professional. Great service. Very "green." Very impressed.
The serviceman you sent asked my son the help him move my couch so he did. when he was done with the service I noticed that he did not move the couch clean up the most stains until I asked him if he cleaned under it. So the stains were not pretreated and still show. The payment was over $300 and he said he could lower it by $100 if I could give him $50 cash.
I have always been happy with your service and have been a customer for serveral years but after this visit from you, I am very disappointed.
I would appreciate your coming back and servicing the area in front of the couch where the stains still are. If you are not able to comeback and service this then I hate to say goodbye as a customer.
I had a party the next night and have had some serious health issues and is the reason for my late response to your feedback.
I have always been happy with your service so I hope you can help me with this
my experience was fine, I'm just not a recommendation kind of gal
Arrive between the hours quoted and get the service address correct. Don't leave equipment behind on my front porch.