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based on 85467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
carpet looks no better than it did to begin with however, tyrone was very professional, personal and prompt. no problem there.
he did a good job
The work was done but the smell was not removed as we hoped
Your technician was great. He answered all my questions and informed me of any stains that may or may not come out. I had absolutely no problem with him. I just wonder if there had been a soap component of some sort, if my carpets would have come out a little cleaner. There were just a whole bunch of stains that he could not get out. That said, I am very aware that I had not had my carpets cleaned in years and that probably played a major role in the stains not releasing.
I love the clean smell after cleaning. I feel like it is really clean!
Carpet looks GREAT! Tech was very knowledgeable & professional. Highly recommend!
I had an antique Persian rug sent out for cleaning and it was in limbo with ZeroRez for more than 90 days.
It was just received 2 weeks ago. Also, I never received the $50 promo for dinner at a Brazillian grill in Frisco.
After spending over $500 in services, I wasn't too thrilled
Stains and odors are still present/have reappeared. I will be following up regarding the service guarantee.
No residue!
it works
professionalism and clean carpets.
The Zerorez associate was timely and informative. I like how the product didn't use detergent. He was able to up sell me they carpet protector. Great job!
The customer service was fantastic. Our technician was very friendly, and knowledgeable, and went above and beyond for us.
Came on time, did a very thorough job. The carpet is only a year old, so it was in good shape, but it fluffed up like new! We have an rug in a high traffic area, and it was quote beaten down & stained. The color now pops and it looks like new.
Our tech was very nice too, I enjoyed talking to him. I would definitely recommend Zerorez.
your associate that came into my home was very professional and explained the process and listened to my concerns and addressed my issues
He was very professional and removed some spots I thought were permanent. Very very pleased.
no long wait for appointment, courtesy efficient service good price
They did a GREAT job! They were very nice and attended to my needs. I will recommend them to everyone. My carpet looks new for a 18 year old carpet. I am extremely happy. Thanks so much!!!
The whole room looked great. But he left a big brown spot in the carpet that was not there before he came.
The stains in the carpet didn't come out com
You could offer a complimentary redo
It is great.I was very pleased with the results.
No chemicals used
No chemicals
My service tech was amazing!!!! He answered all of my questions and did an amazing job!
The original technician was ineffective and made assumptions that were not correct. Customer service was rude and unhelpful. It was not until I contacted corporate that something was done to rectify the situation that happened during my carpet cleaning. Bo Hopkins went out of his way to make things right for me. He was, by far, the best and most helpful person I spoke to.
Service tech was very professional, courteous and thorough.
No soap scum left!
Reasonably priced
The carpet looks like new! And I loved how the technician demonstrated a spot, for me to chose whether or not to go with it. Of course I did!
I spent almost $400 getting my carpet cleaned and have a pet urine problem. The technician was great and i didn't smell urine until the carpet dried. I did call back and schedule an appointment for him to come back out and the person on the phone was great. I have protective padding so this solution should have worked from what i was told. I am hopeful my problem is resolved. I will be more inclined to leave positive feedback upon revolution of my disappointment.