- Phone: (214) 372-5326
- Visit Website
based on 85028 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i liked the guy who came to clean carpets ,very friendly and informative.
I had ceramic tiles cleaned and signed up to get sealant on grout. The process created spill over all the tiles so I had to wash the floor the next day.
well the gentleman was very kind and answered my questions..the carpet in my bedroom has 7/8 drops of coffee stains and those didn't come up.not satisfied with the cleaning...
During my original cleaning service, a large dent was put in my refrigerator door. I did not personally see it happen but it was definitely not there before the service. No other service providers were in the house and I live alone with no pets. When I notified Zerorez, it took months to get a response and then when an inspection was made, the gentleman said "There's no way to prove we did this and the technician says he didn't do it. So we're not going to honor your claim."
To this day, the dent is in my fridge door and everyone who asks about it is told this story and has my recommendation to NOT use your company. I also express these negative opinions when in general conversation about cleaning services. How can you make things right? FIX THE DENT IN MY REFRIGERATOR!
As well, when I asked for a refill of the cleaning solution and microfiber rags - as part of my lifetime agreement for these supplies - it takes weeks to get them delivered. Multiple calls, multiple missed delivery appointments, items delivered incomplete... it's just a serious hassle dealing with your company.
Excellent product - my almost 10 year old carpet is the cleanest that it has ever been!! The service and professionalism of the techs were great!!
The great results
Miguel did a great job, and Josh coming over to help was way above and beyond the call of duty!
Carpets were thoroughly cleaned. Quick service. We were very happy with the results.
Water was left behind on the floors outside of the rooms where the carpet was cleaned. Person cleaning the carpets didn't wear little booties over his shoes and got a little bit of dirt on our cream colored rug.
The employee was great!
Everything
They work!
Manage scheduling. Inform about special offers. Be more clear on pricing.
Honesty of service.
Great passion from your employees. Excellent product - the best carpet cleaning in the market.
In the past we have been very pleased with the service. This time was different. The service tech just didnt get it. Usually ALL service personnel where foot covers on their shoes inside--ESPECIALLY from a carpet cleaning company. This one didnt even put them on after being reminded and asked.
chemical free cleaning
First, I'd like to note that the technician, Ricardo, was excellent.
A few things that I was not happy with:
1) I scheduled the appointment for Saturday morning specifically and requested the 1st or 2nd appointment of the day. The technician did not arrive until after 12pm.
2) I received a call at 6:55pm on Thursday night to confirm my appointment. The caller left a voicemail confirming my appointment and asked for a call back. I was not provided a time window for the technician's arrival in the voicemail. When I called back at 6:56, I was sent to voicemail. My voicemail was not returned.
3) I called on Friday and sat on hold. Didn't get through and didn't have time to wait.
4) I called Saturday morning at 7 - apparently your office didn't open until 8, but your phone system put me on hold like I was waiting for someone to answer. I was on hold for 50 minutes. Finally spoke with someone a little after 8.
Very pleased with the work your technician did and the quality of the cleaning, but would have appreciated feeling like I was able to reach someone with my questions without waiting on hold for a long time. Confirmation e-mails would work just as well as a call in my book.
Thanks and we will certainly use Zerorez again!
Unable to do the room I needed done, said it would be dry in 2 to 6 hours and it took over 48 hours to dry. Said no smell, there was an odor for a couple of days, not sure if it has gone away yet.
The service (calling, reminding, scheduling) was amazing, the tech was skilled. But I witnessed when he dropped the equipment handle on a bookshelf in my daughter's room, making a gash in the wood. He didn't say anything about it at any point (that's the only reason for the mark-down).
Travis did such a wonderful job that I have already given your name and phone number to a friend.
We had several spots in our carpet and from the advertising we were led to think Zerorez would be able to address those spots. From the moment the technician, who was professional and polite, walked through our home, he was telling us how the spots in out carpet were dark and probably would not come out. Also, we have two heavy traffic areas that look the same now as they did prior to being cleaned. I felt like the quality of cleaning was not any better than our do it yourself attempts using a store bought hoover carpet cleaner. Results fell well short of the expectations from the marketing hype heard daily on KLTY. As to how to make things right, I really am not sure.
Carpets are really clean
My experience with Zerorez was beyond below standard.
Here is what happened.
I called and spoke to Austin to set up the appointment. He told me my appointment window would be Friday, May 22 between 1:30 and 6. Someone would call on Wednesday to confirm the appointment. And someone would call the day of about 30 minutes ahead to let me know when they would arrive. The estimate he gave me was $140 based on 3 rooms at $33 plus one free room and a fee for the hallway. He said the technician would walk through and give me an actual estimate once he had seen the area to be treated.
On Wednesday, I received a call from a woman who confirmed the appointment and said the window would be 1:00-4:00. She said I would be the 3rd stop.
On Friday at 4:00, I had not heard from anyone. I called and spoke to Austin and told him what the woman had told me. He said she was not correct and they were still training her. My window was still until 6:00pm. I asked him if he could give me an update. He said they were at their 3rd stop and I would be next. I stated the woman had told me I would be 3rd. He again reiterated that she had not given me correct information. I asked if someone would contact me before they came to let me know when to expect them.
At about 5:30 the technician arrived. I mentioned I thought someone was going to let me know he was on his way. He said “they’ve been doing that all day.” Implying that none of his appointments had been contacted that day.
He walked around the house with me. I mentioned there were a few pet areas. He said they could do a pet treatment. After he explained it, I said I didn’t think it was necessary. He said the estimate would be $120. I said “ $120 for everything” He said yes. Since the original estimate was $140 and he said $120-I understood the estimate for the total service was $120. I again said. You are confirming $120 for everything. He said “yes”.
He asked for an outside hook up to water. I was surprised that this was not mentioned when the appointment was made. In fact, he stated he was not able to do an earlier service because he could not get access to an outside faucet.
When he was done, he said the total was $270 or $290. I was so shocked. I said “that is not what you told me. You told me $120. He said-oh that was just for the pet treatment. I explained that he had not made that clear. That he had never confirmed a price for the basic treatment or made it clear the $120 was for an additional service for a pet treatment. His response was “my bad”. He then said he would give me a 10% discount and email a receipt. He never went over the list of items and fees. He just said he would email it. I was furious.
When I received the itemized bill, I was further enraged to find I had been overcharged and that there were other fees never explained or mentioned. I find this to be the most unethical way to do business.
Now…on top of all the above..the carpets look horrendous. They do not look better at all. Now that they are dry…we went back and treated two spots with oxyclean and the stains went away. So there was no improvement with your service.
This is the absolute worst experience I have ever had with a company. I would like to be reimbursed in full for this terrible service.
Arrived on time and was very friendly and professional.
The service guy took the time to explain the process and made recommendations
Your equipment is the best I have seen on the market. Customer service works with you around your work schedule which makes the process much easier. I had a couple of issues from the first visit snd they were promptly resolved to my satisfaction.
They were professional and quick. Job completed as advertised.
Technician did a great job. Very knowledgeable and pleasant. We had carpet stretched in one area and it turned out great. Granite was cleaned and polished and it is VERY smooth and shiny. He worked very hard and was conscientious. I would request him by name and will recommend Zerorez highly.
No chemicals used. Courteous representatives.
The technicians did not have the necessary tools for the carpet to be stretched therefore another appointment has had to be made. But the actual carpet cleaning service that was provided was great.