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based on 84586 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Leave carpet dry. The only thing wrong this time was that I didn't get a time for them to get to my house. I was told that they would call 24 to 48 hours before the scheduled day to give me a 3 hour time period when they would be there. We were called 20 minutes before.
Friendly service...attention to detail
Pride in job
Our technician was Tommy. He arrived on time and was very courteous. He explained what he was going to do to make our carpets look like new. Besides cleaning our carpets, he cleaned the small tile entry. It looks fabulous!
Tommy is a real asset to your company.
Excellent, knowledgeable service- thank you!
Awesome product and technician. He was excellent. However, your customer service wasn't very good. Our time was scheduled between 11 and 1 and we had to keep calling customer service to find out why our tech wasn't here yet. We were told by customer service at one point that our tech would be finished with previous job in 15 minutes and we would receive a call from him. However, 1 hour and 25 minute after that call, he arrived at 3:15. This is not the tech's fault but the communication from the customer service department. We never had this problem in the past, and sincerely hope it doesn't happen again.
The Zerorez representative did an outstanding job and was customer focused.
Carpets look and feel brand new
One techncian was not able to successfully move my rug; should have sent 2. Also, the carpet pad was bunched and showing even after attempts to staighten. Technician seemed in a hurry to leave.
they kept me informed when they were going to be there and how long it may take.
I was looking to get the odor out of my furniture which it did get the pet odor. But it left a chemical smell and now the furniture looks splotchy. I was hoping that would go away once it dried completely, it did not.
Loved my carpets when finished. Punctual and friendly.
No chemical smell.
Nice courteous service tech and no unnecessary upcharging .
Professional outstanding service. Tyrone and Jay were great, my house was their 6th stop of the day and I know they were exhausted. They explained the entire process, detailed the bill and got to work and worked until the job was done. I am extremely satisfied, thank you so much. First name removed
Left a hole the size of a nickel in the bathroom grout that they cleaned. Have sent a repair request to ZeroRez.
Safe cleaning method!
Communication with your answering service was horrible. I had to call 12 times to follow up and I never heard from the technician as to when he was arriving. He showed up 2 hours late.
It was easy to schedule an appt. You have great "follow-up" standards. The scheduling people I talked to, and the technician that came to my house, were all super friendly!
Not a lot of Chemicals used and still the carpets feels very clean and Drying is quick.
on time work done in a timely manner and carper look fantastic
You did a bait and switch. Your E-mail to me stated 33% discount. But when you got there, there was a minimum charge. I don't like that kind of marketing.
Stain remover
The team was curtious and professional. And the carpet turned out great!
They didnt give my family headaches like other places and it smeled nice afterwards.
Your tech was very much aware that I was satisfied with my carpet after the cleaning. He took me into each room and asked, "Does this look good to your satisfaction"? Very friendly and very professional.
The service was friendly, efficient and they did a great job.
Clean, fresh product, no residue and excellent customer service.
Well i should have let the techican do the other rooms first and then my master bed room last.My room took six gallons of chemicals to deorderize the pet smell in the carpet which didn't leave enough to do the other rooms.So the two rooms i wanted done were not even touch. Didn't make my wife happy and my daughter in law either.Plus it was a lot more money then i expected to pay.
it made my carpet look new
It cleans all the spots on my carpet. My carpet always looks brand new.
Great service with great results