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based on 85025 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Oh my! Where should I start? My home looks wonderful and your technicians were absolutely marvelous!! I could not be more pleased!!!
Great
It actually works. Carpets look, smell and feel like new!
green nature of products. Darwin, the tech, was excellent.
Recent service (172186)
We are severely disappointed in how you handled your internal mess-up yesterday regarding our requested service and nearly doubling in cost. I stated three times to the customer service agent which areas we needed cleaned in our home on 5216 Timber Creek Rd in Flower Mound. The first time I noted the rooms that needed cleaning were mentioned on the initial phone call last week. Then, immediately after she called me back and confirmed these areas by dimensions noting it would be closer to $110 in cost but that the tech would confirm with us before he proceeded with work. Then on Tuesday, the day of service, we spoke again regarding the two areas. She even asked this third time for the dimensions because she wanted to know what tech to send out. I am very fortunate I was able to personally arrive at the home to check-in on the service being taken place. The tech never called me directly as we were told and quote the fee. He wanted to clean all flooring in the house which was NEVER noted. He said he confirmed this with your customer service rep. Additionally, the home has entire new flooring minus the two areas we needed him to clean. We do not need brand new flooring cleaned. I had him stop which he had already cleaned most of the entire first floor. Then the final bill was given and over the "near $110" quote we were provided. You threw your own customer service rep under the bus and said she was new but you cannot blame others for your faults. It's a bad business call to blame it on someone else. We paid the full amount of $179.14 however this will be the last. What you should have done is charged us the original quote and all would have been fixed because that is what we were quoted. However when you charge someone for something they never even wanted you to do, plus don't have the knowledge to correctly fix the problem, only means we are the ones who made the bad decision. Our next job was set-up for us to schedule your service again here within the next week, as we have used your service two other times in the past, however you have once again disappointed. With all that said, the carpet and tile area we needed serviced did not come out as we had hoped and still appear dirty.
We are severely disappointed and hope you can change your practice for others as you have lost this customer.
First name removed
Live up to your claims
Pet smell was not adequately removed. will have to find another way to do this in the future. Technician was fine.
Promptness of arrival, staff very nice However not sure the protection that was put on after cleaning is doing what I was shown. Water does not bead up on carpet, so the extra cost I don't think worth it.
The service was excellent. Mr. Foster was very personable and answered all our questions to our satisfaction. We would highly recommend Zerorex.
My carpet doesn't look any better then it did before it was cleaned. You have scheduled to come re-clean it tomorrow so I will see then what it looks like. This is the worst cleaning I've ever gotten from you all.
I used your services 3 times in a two week period. You were always prompt and very professional. I loved your prices and promotions. Awesome job.
when setting up appointments you need to be clear on the time the tech will arrive. I called to confirm my appointment on 5/22 and no one picked up the phone and I was on hold for 10 minutes, then I kept calling and calling so I could find out my time, because I had request early morning, no one ever answer, or I could not even leave a message, then you all call me Memorial Day to confirm, however, I was not near my phone and a guy left a message that he was calling to confirm my appoitment but did not leave a time, then I called back and you were all closed, since it was memorial day, so why call me on a holiday to confirm and then I try to call back and can't talk to no one, so I had no idea what time your tech was going to arrive on 5/26. I had to rush to drop off my daugheter to school 30 minutes away and come back before 8:00am,
good work and good job
No chemicals, the person who cleaned my carpets was friendly & knowledgeable.
The technician that came to clean our carpets and stretch them was very helpful and provided us the service we needed. He did a great job!
Slow down a little
I was very impressed with actual cleaning of the rug, but not with the scheduling of the appointment and the information I received prior to my appointment
Quality
Roy Alltop came to our house after the first guy named Autin did not clean the carpet the right way. I will use your company again only because of Roy. He was very nice and our carpet looks great. Thank you for sending he out to complete the job.
Service was excellent, timely, and reasonably priced. Thanks so much!
Great service, and great job!
Professional technician that explained the process to me on why Zerorez is different than other companies.
Friendly, knowledgeable and efficient service
Carpet still has an odor from the procedures.
The techs were very nice and very hard workers. We had carpet and tile cleaned and the tile and grout looked new when they left. Very pleased.
I loved the tile cleaning. I have already recommended on facebook.
Very professional and did a great job
Friendly and professional worker.
Work was highly satisfactorily.
Property was respected.
The date of my first set appointments, they did not show up. After being 7.5 hours late and 2 phone calls by myself, I was told the tech was injured in the previous job and wouldn't be coming. The ironic part is that I had received a call earlier to say they were in route and would be arriving within 30 minutes. At my second spot, they did show up and did the work. The bill was higher than I was previously told. The cleaning of my area rug warped it. To add insult to injury, my receipt said that the pet service was not guaranteed. I don't understand why since I paid for the treatment and no additional services were required. The tech did not say anything about the service being not guaranteed or I would have done it. It should be noted the carpet is 18 months old
I love the fact my technician took the time to explain the process and show me how everything worked. I also like the fact no chemicals are used that could harm my animals.