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based on 85025 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Very professional and VERY clean!!!
Job well done
Quick, considerate, efficient. Love the roller thingy that shows me what's in my carpet!
The service tech was very nice and through.
They explained everything, they were professional, and they did what they got the stain out.
Professional, courteous technicians. Efficient and thoughtful work practices i..e..protected walls & hardwood floors while working.
The serviceman was professional, caring and completely unintrusive.
No odor and the carpets look great.
Be on time.. You all were scheduled to arrive between 4 and 5, but it was close to 7:30 before he arrived.
No residue, chemicals
I thought your technician was very knowledgeable and helpful. He was able to give me some ideas on what I can do to keep my carpet clean longer in the future.
He also explained to me that zerorez charges the water so it can draw out more dirt from my carpets.
It has been about 3 weeks now and my carpets are still as clean as they were when Tomy cleaned them. It must be Magic, because there are 7 in our family + a dog!
(With any other carpet cleaning service my carpets have spots appear in the same location after about a week)
The carpet is left looking and feeling clean. The reps are usually professional and thorough in the performance of their duty.
The fact that Darrell (I believe that was his name) came and made my carpets look clean again! You could tell he took pride in the work he did. And this time it was done correctly. The people who do the work almost speak more volume then the product.
give better time windows for service tech to come out. the tech seemed not willing to start cleaning until he got paid.
Wonderful people, very nice and respectful. Carpets look amazing
Pro: No chemicals. Explanation of process for animal issues.
Con: Very Expensive, if you purchase the services for animal stains.
The crew that came out were extremely nice and friendly. But our tile floors had a bad residue on them after cleaning that was very visible..which is bad coming from a company named "zero rez".For the price that we paid, we shouldn't have had to do any additional cleaning.
Service maqn was on time, did a great job then out of here!
the employees and the great job
ON A SCALE OF 1-10 YOUR TECHNICIAN WAS AN EASY 15..
HE DID AN EXCELLENT JOB, WAS PERSONABLE AND VERY FLEXABLE...
I WILL DEFINATELY USE AGAIN AND RECOMMEND ZEROREZ...
First experience with carpet cleaning company since we've had mostly hard surfaces in houses we lived. We had one room with carpet that needed cleaning. The room was pretty empty so it did not take very long - total job took less than 40 mins. and tech was gone. Carpet was brand new but we wanted cleaned since we had walked over when moving in. We used moving blankets to protect but wanted a clean start before moving furniture in. Overall decent job but was not happy the tech walked all over the clean carpet in his dirty shoes RIGHT AFTER cleaning. Defeated the whole point of cleaning in the first place! He even left dirty shoe prints all over our tile. He needs to wear booties after its cleaned or not walk on the carpet at all. Would have expected him to know that already. Also felt the pricing was a little high for one room and then tacking on the trip charge made it not such a great deal.
They where here on time to our appointment : they were very friendly
Customer service was the poorest I have ever experienced. Listen to my calls ... they couldn't find my house? Really? Try google. Couldn't reach me? Funny, I called that morning to confirm. I think you were overbooked and had no intention of coming when scheduled and I scheduled 6 weeks ahead. I will tell all that my experience was horrible and to never use Zerorez.
My experience with zeroez was a very positive one. I will definitely use them again. Fabian was the technician that cleaned our carpet and he was very professional and knowledgable about what he was doing.
Sincerely
GK Last name removed
You do the best job of any carpet company we've ever hired for our 4 properties!
They do a great job on the carpet, looks good as new. Thanks Zerorez!!
Listen to your customer's requirements. I mentioned that I have a few spots that came back after the last time you cleaned our carpets. We got too busy to call you back in that last time. I specifically asked that a seasoned cleaning tech be sent to out house this time. The gentleman that showed up had only been on the job 2 weeks. He was very professional and got our carpets cleaned. There are a few spots that were not removed and a couple that are coming back.
Carpets stay clean longer.
Your staff is friendly, professional and thorough.
My carpets look brand new after the cleaning, and I feel
At ease knowing that the carpet is sanitized.
The quality of your cleaning process.
Helpfulness of your technicians.