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based on 84586 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough
Make pricing simpler
Excellent professional work!
makes my 10 year old carpet look brand new!
My appt was
Schedule for late afternoon, early evening. Never was given a definite time. They are arrived at 6pm and didn't leave my house until 7:30. That seems late to have someone finishing at your house and late that the technician had to work that late. He had excellent customer service though!
Friendly service from office personnel and cleaning person.
Water damage from 2nd floor down to first floor and leather coffeetsble ruined .
Waiting for manager to call me - have tried two phones calls
Not happy at all right now
Your technician was friendly and very helpful He was in and out real fast and he did a good job five star service!!!!!!
I do not like that I called the day after my service and requested a call back regarding a specific matter and I am still waiting over a week later.
Carpets look great and furniture looks so much better.
The service man was very knowledgeable about the product and did a great job! Your product is also very affordable.
Great customer service from Travis! Will definitely ask for him again! Very professional and thorough!
Zerorez always leaves my carpets looking great after cleaning, and their technicians are knowledgeable, polite and professional. What's not to like? It's why I keep calling you back over the last 7-8 years. Great job (again)!
I like everything. I was very satisfied with the service. The technician was courteous and professional and I am pleased with the results.
I like my technician, and how well he was able to clean my carpet.
Quick and highly effective cleaning
We had our rugs cleaned only yesterday so it's too early to assess your product thoroughly. However, there was no chemical odor and we were able to walk on them by evening.
William did a great job and certainly is a champion for the Zerorez product. We enjoyed working with him.
Great job of cleaning my carpets.
Does a wonderful job to get the carpets clean and they stay clean looking.
Customer service is great!
I like that your technicians didn't try to sell me things that wouldn't work for my situation. They were very polite, efficient and fast.
Got my carpet very clean. Loved the service. My carpeting was not cleaned well the first time. I called to let the Zerorez rep know that I was not happy with the cleaning job. No questions asked she immediately scheduled a different person to come and re-clean. The person who came the 2nd time was excellent. He worked very diligently to re-clean for me. He was very kind and personable. Unfortunately, I don't remember his name. I have never received the $50.00 gift card for the restaurant.
They always do a good job of cleaning the carpet.
courteous-friendly-knowledgable---first time to use--will use again
Le Paul is the best technician you have, we have tried zeroez twice before and the first time the two that came were so bad. Next time we had Le Paul (hope I am saying his name correct) was so good that we had to request only if he is coming we want our carpet cleaned. and sure enough he was scheduled to come. He treats his clients with a lot of respect and dignity. He cleans the carpet as if he was cleaning the carpets at his own home with a lot of care. He is the BEST!!!! I hope you can clone him or at least he can be your top trainer for the new technicians!!!!!
Good job, friendly people.
Service and product
Service and results
Prompt, reliable, professional, great cleaning.

My prior carpet cleaning experiences involves chemicals, which left a strong odor for weeks after the cleaning. This was a pleasant departure from those and the serviceman (Matt) provided outstanding service throughout the appointment.