Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84586 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 14, 2015 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My prior carpet cleaning experiences involves chemicals, which left a strong odor for weeks after the cleaning. This was a pleasant departure from those and the serviceman (Matt) provided outstanding service throughout the appointment.

Report a concern   May 14, 2015 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough

Report a concern   May 14, 2015 — Rated 8 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Make pricing simpler

Report a concern   May 14, 2015 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent professional work!

Report a concern   May 13, 2015 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

makes my 10 year old carpet look brand new!

Report a concern   May 13, 2015 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

My appt was
Schedule for late afternoon, early evening. Never was given a definite time. They are arrived at 6pm and didn't leave my house until 7:30. That seems late to have someone finishing at your house and late that the technician had to work that late. He had excellent customer service though!

Report a concern   May 13, 2015 — Rated 9 out of 10 by H.X. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service from office personnel and cleaning person.

Report a concern   May 13, 2015 — Rated 0 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Water damage from 2nd floor down to first floor and leather coffeetsble ruined .
Waiting for manager to call me - have tried two phones calls
Not happy at all right now

Report a concern   May 13, 2015 — Rated 10 out of 10 by Shawn Kearney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was friendly and very helpful He was in and out real fast and he did a good job five star service!!!!!!

Report a concern   May 13, 2015 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I do not like that I called the day after my service and requested a call back regarding a specific matter and I am still waiting over a week later.

Report a concern   May 13, 2015 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great and furniture looks so much better.

Report a concern   May 13, 2015 — Rated 10 out of 10 by Janet Stuckey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was very knowledgeable about the product and did a great job! Your product is also very affordable.

Report a concern   May 13, 2015 — Rated 10 out of 10 by Misty Appling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service from Travis! Will definitely ask for him again! Very professional and thorough!

Report a concern   May 13, 2015 — Rated 10 out of 10 by Craig & Tammy Pitala Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always leaves my carpets looking great after cleaning, and their technicians are knowledgeable, polite and professional. What's not to like? It's why I keep calling you back over the last 7-8 years. Great job (again)!

Report a concern   May 13, 2015 — Rated 9 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like everything. I was very satisfied with the service. The technician was courteous and professional and I am pleased with the results.

Report a concern   May 13, 2015 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like my technician, and how well he was able to clean my carpet.

Report a concern   May 13, 2015 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and highly effective cleaning

Report a concern   May 13, 2015 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had our rugs cleaned only yesterday so it's too early to assess your product thoroughly. However, there was no chemical odor and we were able to walk on them by evening.

William did a great job and certainly is a champion for the Zerorez product. We enjoyed working with him.

Report a concern   May 13, 2015 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job of cleaning my carpets.

Report a concern   May 13, 2015 — Rated 10 out of 10 by Kimberly Saker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a wonderful job to get the carpets clean and they stay clean looking.

Report a concern   May 13, 2015 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service is great!

Report a concern   May 13, 2015 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your technicians didn't try to sell me things that wouldn't work for my situation. They were very polite, efficient and fast.

Report a concern   May 13, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got my carpet very clean. Loved the service. My carpeting was not cleaned well the first time. I called to let the Zerorez rep know that I was not happy with the cleaning job. No questions asked she immediately scheduled a different person to come and re-clean. The person who came the 2nd time was excellent. He worked very diligently to re-clean for me. He was very kind and personable. Unfortunately, I don't remember his name. I have never received the $50.00 gift card for the restaurant.

Report a concern   May 13, 2015 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always do a good job of cleaning the carpet.

Report a concern   May 13, 2015 — Rated 10 out of 10 by H.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

courteous-friendly-knowledgable---first time to use--will use again

Report a concern   May 13, 2015 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Le Paul is the best technician you have, we have tried zeroez twice before and the first time the two that came were so bad. Next time we had Le Paul (hope I am saying his name correct) was so good that we had to request only if he is coming we want our carpet cleaned. and sure enough he was scheduled to come. He treats his clients with a lot of respect and dignity. He cleans the carpet as if he was cleaning the carpets at his own home with a lot of care. He is the BEST!!!! I hope you can clone him or at least he can be your top trainer for the new technicians!!!!!

Report a concern   May 13, 2015 — Rated 10 out of 10 by Jamie Francis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job, friendly people.

Report a concern   May 13, 2015 — Rated 10 out of 10 by Jason Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and product

Report a concern   May 13, 2015 — Rated 10 out of 10 by Jason Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and results

Report a concern   May 13, 2015 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, reliable, professional, great cleaning.


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