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based on 85025 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert, the technician was friendly, knowledgeable and efficient. I appreciated his willingness to "attack" some of our more stubborn carpet stains!
The representative that came to my home was respectful and courteous. I like the fact that there were no harsh chemicals used to clean the carpets.
The young man that serviced the appointment was wonderful. He suggested things to help spots and issues and took care of them.
The technician was very nice, but it had been several years since I had used your service and I was disappointed to notice the odor this time, as I had not noticed last time. Also the dry time was longer. But the carpet looks nice, but the odor was noticeable and I worried about the dog being bothered about the odor and the wetness for a loner period.
Scheduling needs improvement. I was told the appointment would be during their morning session between 8:30am-1:30pm. I had to call twice to get updates and they assured me the driver would call me while in route to our home. I never received a phone call. They finally arrived at 1:40pm. It was a real inconvenience. Had we known they were coming during the afternoon session, we could of left our home during the morning to handle other errands but essentially waited at home all day.
Friendly professional service petson
It works like you say.
Very friendly staff, and informative. I have used Zerorez for about 3 years and I will continue to use them. They always do an awesome cleaning job on my carpet.
Thank you,
Kim Hurlburt
Polite serviceman. Not pushy with extras. He was over an hour late, though.
Robby was professional, friendly and fast. Loved the result.
Very professional employees. They completed the rug cleaning very timely & with minimal disruption. Happy with the results.
The tech was very courteous and helpful. He asked questions about how we liked the job he performed several times. He did a very good job getting most of our carpet stains out and making our carpet look new again. The tech asked me to inspect and informed me of any stains that were not possible to remove. Also did a good job getting our kitchen tile grout cleaned and looking new again. Thanks Zerorez!
professional, on time, precise
Carpets very clean, dried fast and technician, Alicia was very good at her job.
We never received a narrowed down time for our cleaning, only between 1-6. We finally called and were told by the customer service rep that the technician was on his way 2 or 3 times, but the rechnician did not arrive unti 5pm. There was only one tech, so it went slowly. He was fine, but if there were 2 man crews, it would be a smoother process.
I had to have a re-do. The second technician was fantastic and did what should have been done the first time. Alicia is her name and she should be honored by the company for her professional attitude and great work on the job. She used equipment on our porcelain tile and grout that had not been used the first time--maybe that's why I had to have a re-do.
Call the client when the technician is delayed. I had zero communication from Zerorez the day of my service.
Great service, timeliness, courteous & professional and fair pricing
Great service, pricing and communication/on time.
Very poor communication. Tech showed up late, outside of the given timeframe. I requested a morning appointment, which I was told that I had, but the tech showed up about a quarter before 2 PM, and I was told that this is still considered morning. I also cancelled some of the requested service, due to being put in a time crunch, but was still billed for this, and no one has responded to my request to credit my invoice
Seem to keep the carpet clean longer.
This is my first time to use your services. The young man that came to my home was very pleasant, friendly and explained what and why he was doing something. He was very efficient and down to business. The carpet for being 15 yrs old looks great.
Other than the vacuum track marks, I can't tell my carpet has been cleaned. Please send a technician back out. Additionally, my Saturday afternoon appointment was confirmed yet it was Monday evening until a technician arrived. I am a return customer and am extremely disappointed all around
The service tech was wonderful. Traffic made him late, but he got here and got the job done in plenty of time.
Quick, thorough and got the carpet looking great
Service was excellent carpets look great.
Your technician was so professional and accommodating. The carpets look great.
was able to remove stains that other companies didn't do a good job.
Charged more than was quoted by 300%. Didn't apply the topical solution. Came a 2nd time to apply topical solution. After a week the floors looked as bad as they did prior to your service & the smell still resides as bad as ever. So I'm $384 dollars (for ONE room) poorer and still have the exact same problem as I had prior to hiring the likes of you.
Narrow the windows of time that you will arrive. Keep to those times