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based on 84586 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You stand behind your word to make things right. The gentleman that came to reclean my carpet was fabulous. Please give him a raise. He deserves the credit for getting my business back to you.
No chemicals used and my tile and carpets look great! They guys were on time quick to get everything completed, friendly and professional.
He did a great job. My carpet looks new again.
Tech was very polite & professional.
It smelled good. Gentlemen were very friendly and efficient
No residue. This was the best cleaning I have ever experienced, even though they all have been satisfactory. The technician really took his time and wanted it done correctly. He is an asset to your company.
Everything was great.
My technician was thorough and professional.
My carpet now looks as good as new. Our Technician, Robert Ochoa, was fantastic. He was professional, efficient and very helpful.
green friendly
Did not leaning rug well.
steam clean
I ended up getting all my tile cleaned and a pet treatment and it was very expensive.. Over $500 for just a 2300 sq ft house. Most people can't afford something so expensive.
The process did not whiten the grout in all places like I had hope. For the cost I was hoping there would be better results.
Have more flexibility on special pricing when the home doesn't have as many carpeted rooms. Our services took less time than a 4 room, 100 Sq ft of tile job, but cost more.
No soapy residue in my carpets therefore they stay looking cleaner longer. Very little moisture in the carpet after the service is complete.
I like that Zerorez does not use anything but water to clean the carpets. I also like how thoroughly the carpets were cleaned.
No chemicals,dries fastalso like the equipment the requests the carpet.
Service was great.
Lots of interface prior to the appointment. Real pros came to do the work. They were excellent in every way.
The scheduling was the main issue. I was assigned to be the "2nd" appointment of the day but as of 1:30 I still wasn't sure when the tech would be at my home. I had to be available almost all day and then had to reschedule for the next day. I was scheduled again for the 2nd appointment of the day and it was after noon before the tech finally arrived. He did an excellent job and I was satisfied with his work. You just need to do a better job of scheduling and not expect customers to wait around all day. Anything more than a 2 hour window for the appointment is unacceptable.
Removed stains . Takes a long time to dry though, more than 20 hours in some rooms
4 hours later than projected. Ruined an anniversary night. Tech was exceptional but the timing RUINED an evening.
Quick carpet clean, great customer service, earlier thAn expected arrival, carpet looks great
My service man was awesome. Very professional and knowledgeable about his products. I was disappointed that after drying the carpet still has a urine smell.
Gets things clean.
Great cleaning. You got stains I didn't think would come out.
Have tried other carpet services and was disappointed with their results. I have a dog with very oily fur and Zerorez was able to remove all the dirty oil. Thanks
My 20 year old carpet looks brand new. I hated to walk on it afterwards. Service was well done and technician was very courteous.
Lived up to the ads. Carpets are really clean and fresh