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based on 85025 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super job
What can I say about your service? I can not believe that my carpet could look so beautiful and clean. The job that Justin Watts did was great. It was good and fast. I have been sick so now I will be able to enjoy my beautiful carpet. Thanks to Justin that I can enjoy my home now. I will highly recommend you and your service to any one that will listen. I will be using you again and hope Justin will be the one to do it. Thanks you very much. Beatrice Last name removed
Our stain is not as visible but still shows. From the advertisements on KLTY I expected the stain to be less visible, it was a red stain so I might have been expecting a lot. The rest of the service was great
Tommy our technician was polite, explained what he was doing and really did a good job on a very large job. We have received several comments on how nice the carpet looks now
Mr. Finley did a great job. Much better than the last two previous service men.
That if you are not satisfied with the service they will make it right !
The two technicians who cleaned our office carpet were professional, courteous and did a great job!
You guys have always done a good job and the guys are friendly.
Great job and the service tech was outstanding! Great job!
They work!
Your customer service was excellent.
I left work early to be sure that I would be closer to home should the call come in for the half hour window. At 6:45 I called Zerorez to see what was up as I had not heard from them. They transferred me to dispatch and I was told he would be coming and might be as late as 8:30 or 9:00 p.m. I was also told I would be given a discount due to the late arrival. I was not given that discount. I was also told the cleaning would take 1.5 hours and when it took less than 1 hour from the time he arrived to leaving I had to wonder if he did a hasty job as it was so late? My carpet is clean and your service person was very nice. I just wonder if i was short changed? Thank you.
I loved my whole house smelled and felt deeply clean!~
good job nice guy that did the work
do a super job of cleaning carpets
Service was fantastic. Knowledgeable, professional and courteous.
on time, fast and friendly
No chemicals, friendly techs, great results
Late showing up with no call to let us know. We had plans for the evening but had to cancel due to you not showing until 6pm. Call your customers when you are going to be late. We were scheduled for 1! You can also read my message placed on FB the day you cleaned my carpets. I'm satisfied with your work but you seem to have poor customer service.
they work, its safe and makes my carpets look great.
The technician was very thorough, polite and professional. And the carpets, tile and couch look wonderful, smell fresh and I can tell the difference between other traditional carpet cleanings - no fragrance, just fresh!
Everything
Left my house very clen
Get your people on the same page. Call to confirmed my appointment and was told I had a day time appointment when I really had a afternoon appointment. Waited all morning for nothing. Had to call customer service twice to find out what time someone was going to show up
The guys who came were excellent: kind, informative, and wonderful. The work was well done, but I hVe had another carpet cleaner who got out spots ZeroRez could not do - for a similar price. I will use my other carpet cleaner from now on. I'm glad I tried ZeroRez but I will use my previous company.
I like the cleaning product you use. Also Robert did the work at
Our home and he was fantastic! The best.
Really appreciated the techs thoroughness
Fresh smell and next day house has clean smell. JL Wallace is a professional! He ensures his customer is satisfied, explains process clearly and has a standard of quality of work to meet his standards.
I had left numerous voice mails to reschedule the appointment bc the time I was given via vm the day prior didn't work for us. My daughter had an end of year school play. The guy came anyway so I let him go ahead and clean the rug but I think bc he knew we had to leave soon he may have rushed the cleaning of the rug. It doesn't seem to be too clean nor smell clean. Not sure what cleaning products you use but I really can only tell a little that it was cleaned. It looks as if I just took it outside and shook it out. Thank you.
This time your office/phone staff were rude and seemed to not be very knowledgeable about what they were doing. I think you should impress upon these people they are selling a product and need to act accordingly. This is the 2nd time I have used Zerorez. First time was great. This time not so much so.
The technician you sent on the otherhand was extremely nice and helpful and did a GREAT job.