Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84586 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2015 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job. Worked very hard to get it right. Had to come back the next day due to a broken hose, so he cleaned some extra tile for me.

Report a concern   May 16, 2015 — Rated 10 out of 10 by Bethany Seymour Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's a great clean, but it's also the people you hire that make a difference. We have dogs, so we've had 6 or 7 cleanings from Zerorez and have yet to meet someone who was nice, extra helpful, and willing to go the extra mile to make sure we were happy. Not to mention they get our carpets super clean!

Report a concern   May 16, 2015 — Rated 6 out of 10 by B.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Twice I have used your service, both times the carpet looks great wet, but when it dries some of the stains are still there. Also twice the service tech tried to charge more than what is quoted over the phone. The promo for a gift card to the steak house,,BOTH TIMES the tech left without giving it to me.

Report a concern   May 16, 2015 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was amazed at the results! You're the only company who left my carpets looking new again.

Report a concern   May 16, 2015 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how clean and fresh it makes the carpet and tile. The service men were very polite and professional.

Report a concern   May 16, 2015 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results were true to what was promised before the cleaning.

Report a concern   May 16, 2015 — Rated 10 out of 10 by T.A.S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

efficient, effective

Report a concern   May 15, 2015 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez gentlemen that cleaned my carpets and tile were exceptionaly polite and efficient. My carpets looked like new when they finished. They left my home in perfect condition, end tables,etc., were replaced rightt where they had been with carpet plugs under each leg to eliminate the chance of their staining the. Carpets. I was extremely well pleased.

Report a concern   May 15, 2015 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Jaime was WONDERFUL! He got out a lot of stains in record time! Five stars!!!

Report a concern   May 15, 2015 — Rated 8 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have not received the email estimate for our job. Please have it sent to my email.

Report a concern   May 15, 2015 — Rated 8 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Listing to what time the customer prefers and trying harder to get them that time. Also actually calling ahead 30 minutes like you state you will.

Report a concern   May 15, 2015 — Rated 1 out of 10 by V.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Several small things went wrong that all added up to disappointment. I emailed about it on your website and received no response from that, yet another small thing. Too hard to get through on the phone, lady taking my order not helpful and didn't listen, scheduled time not handled right, carpet not clean along baseboards and where doors were closed, should have received a free room of tile cleaned for free per the radio advertising on KLUV, way way too expensive on tile cleaning for the whole house. Technician was nice and courteous.

Report a concern   May 15, 2015 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric and Bryson were our service providers. They were very knowledgeable and very intent on providing the very best service. Did a very good job on our carpets.

Report a concern   May 15, 2015 — Rated 10 out of 10 by Laura Wallace Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the true cleaning my carpets got and the desire to do a good job from the tech who represents your company.

Report a concern   May 15, 2015 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I would use zerorez again for my carpet but not my tile. it doesn't look any better than when I do it

Report a concern   May 15, 2015 — Rated 6 out of 10 by J.R.Y. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Fix your front office. Darwin our tech was fantastic. However, talking with your company is now like calling the phone or electric companies - very aggravating and frustrating. Something changes since we used you last because it used to be a pleasure dealing with your front office and I never had to have a re-clean because of a poor cleaning job

Report a concern   May 15, 2015 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality workmanship, and very quick.

Report a concern   May 15, 2015 — Rated 4 out of 10 by C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The same compliant I had last time. Your scheduling service and notification service is very poor and difficult deal with.

Report a concern   May 15, 2015 — Rated 7 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

there were some spots that were overlooked

Report a concern   May 15, 2015 — Rated 2 out of 10 by L.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You were way overpriced

Report a concern   May 15, 2015 — Rated 9 out of 10 by H.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks very nice. Technician was great!

Report a concern   May 15, 2015 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non-chemical cleaning, reasonable pricing, excellent service, experienced, knowledgeable technician.

Report a concern   May 15, 2015 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service is AMAZING

Report a concern   May 15, 2015 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tecnician was very thorough and explained the procedure. Also, he was very personable and pleasant.

Report a concern   May 15, 2015 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I believe my role is allot cleaner

Report a concern   May 15, 2015 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was very friendly and did a wonderful job!

Thank you,

Report a concern   May 15, 2015 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Devon was a great representative of your company. He did a great job and was very personable.

Report a concern   May 15, 2015 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous technicians

Report a concern   May 15, 2015 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

techs are nice, people on the phone are very nice and courteous, like the reminder calls, i like that you use steam and not soap.

Report a concern   May 15, 2015 — Rated 9 out of 10 by J.L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They absolutely get everything clean like no other!


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