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based on 84586 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Service Technician Tommy Watson was without a doubt one of the nicest, courteous and most efficient people that I've deallt with in a very long time.
no overpowering smells afterward
I like the fact that no soap or detergent is left in the carpet. Also the technicians are professional and friendly.
Would sure like to see some specials for tile cleaning separate from carpet cleaning services.
My carpet is really clean and smells great. Ya'll were able to get spots out that no one else could. Thanks!
-seemed to be VERY thorough, here 2/12 hrs. for three rooms (my carpets were profoundly pet distressed). TOMMY was GREAT, explained fully, pleasant. Time will tell how the carpet fares,but so far so good! I would definitely recommend ZEROREZ, especially for challenges!
Very professional. Listened to what I wanted done. Did not try to sell me additional products or services. Asked if everything was done to my satisfaction. I love the smell of the water. My carpets are 25 years old and have never been professionally cleaned. They look like new. My hall was extremely dirty and the technician took extra time with it without my asking.
Excellent results. The guys were very polite and helpful
The house was left smelling a little musty - not fresh or clean. The worker smelled of stale smoke, which also left a VERY unpleasant odor in my house. The worker didn't move one ounce of furniture - not even a night stand. He managed to activate my central vac system and didn't bother to turn it off. When I went to look for him, he was sitting in the truck enjoying a beverage and wasting time. The tile cleaning did nothing for the tile. Overall, I am disappointed in the service and in the person who provided it. I will not use Zerorez again, and I will not recommend it to anyone.
very knowledgable personel !!! great job on the carpet...
Steaming and extracting is so much better than soap suds . Carpets stay clean longer than the conventional way.
Knowledgeable reps who believe in their product.
Because it is so expensive, it does keep people from using it too often.
The thorough explanation by Dustin. This house had very old carpet when I moved in. It was GROSS! The carpet looks much better. Pet stains removed with pet stain remover. Odor is much better.
The service provider arrived on time and was very pleasant and did a great job
The products did a good job and the services was very good.
Great customer service.
The technician was very eager to accommodate any special request that I had and to doing a thorough job. He did a great job!
I like the natural products used. William was my tech & he was very professional, knowledgeable & trained very well for his position.
I was well pleased with the outcome of my carpets.
Zerorez has outstanding service and a professional staff! I recommend them to everyone I know.
Sergio was very polite and knowledgable. The carpet is clean. The staircase looks great
Excellent service and reliability!
The carpets have never looked better - I appreciated the extra time and effort the crew took in painstakingly taking care of an area with pet stains. The stains were worse than I realized but your men took care of it.
They did not leave till I was satisfied with everything. I will definitely be a repeat customer!
I had to wait longer than anticipated for the technician to arrive. They had to send another one other than the one scheduled. Since I have extremely dense carpet it takes longer than usual to dry. I wasn't totally satisfied with cleaning of the trouble areas.
Paul, was very friendly and helpful. He made sure that I was satisfied with the cleaning before leaving. Our carpet looks great!!
The service Tech was good and so far the carpet feels clean BUT visiually I really did expect to see my carpet to look cleaner. From the advertisements I've been hearing on the radio, I expected my carpet to "new" I still have spots that look dirty and the Tech tried to tell me that it was carpet breakage but I have fairly new carpet and it wasn't cheap.
Love that there are no harsh chemicals or detergents being used. Service was of the highest quality. Very polite and professional. We were highly satisfied with the results.
Cheerful, hardworking technicians. Really clean carpet and tile.
On time and did a great job
Carpets and tile looks great. Great job by your employee. Great customer service!
My appointment time was missed after talking time of work.
Young man was very courteous. cleaned spots that we didn't know would be cleaned.
I liked the associate that was sent. He went above and beyond as well as very professional. Our carpets and tile look great. I believe his name was Keith and he was the best with info and went to work and did a great job. I will tell people to request him.