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based on 85037 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customization!
Very friendly and informative tech.
Customer service was great. Technician was knowledgeable and displayed a warm attitude.
Devontre did an excellent job of explaining the products and did a fantastic job cleaning our carpets.
Clean!
Very profesional and friendly! Carpets look and smell brand new!
That you don't use toxic chemiclas when cleaning the carpets. Friendly staff. Due to delay in getting started on our carpet cleaning, technician cleaned our hallway for free!
No crunchy soap residue...good price with specials...very pleasant employees...stays clean...
First of all, the technician did not use the brush on the very few soiled areas we had the first time around. We had to have him go back in and redo the work. It looks mostly good now, but the carpet is crispy, not soft. Then he told us the cost was $209. When we gave his a check he said the invoice would come as an email. When we saw the email, the cost of the service was actually $199!! He gave himself about a $10.50 tip, probably knowing we were not going to tip his shoddy work! We did not authorize the extra amount, and would like it back. We have already begun telling people not to use your services.
The technician was prompt and worked hard.
However,he did not move anything, even the wastebasket and magazine holder in bathroom which I had forgotten to move. Those should have been moved without my telling him to.
I thought the small wicker desk should have been moved to shampoo under the legs.
Derek was very thorough and informative
Zerorez did an awesome job of cleaning up the mess Chem Dry left behind.
Best carpet cleaning ever...no return of stains because of no residue.
I was promised but all the carpet would be done in the house. They left three small carpeted areas unfinished. I tried to call back tell the technician go out there and was told it would be extra charge. When somebody call me back to reschedule I agreed. I waited and then no one showed up. I have used zero razz a couple of times but this third time was a terrible experience. I would like to think I could use you guys in the future but now I'm worried.
The carpet was truly clean
Quick dry. Good results.
Professional pleasant serviceman
Love the micro seal product. The technician was very professional and informative. I appreciated that he didn't pressure me to purchase additional services.
Timeliness of arrival. Window was 1-6pm. You called us the day before and told us 4pm. Technician arrived a little after 6:30pm without any phone call beforehand.
Very professional. Great service.
Great service
I received call on 6/10 saying tech would be at our house from 8:30am to 11am. I call to confirm and receive exact same info. At 11am on day of appointment I called and was informed that my appointment was 11am to 1pm. The person on the phone made it seem like it was my fault. I ended missing a whole days work.
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Carpet came out super clean. Representative was thorough and efficient.
The staff was very attentive to our wants and needs, more towards wants. Able to work in a timely fashion. We enjoyed the professionalism and attention they placed to the property,went above and beyond to make sure we were satisfied with the service before, during and after.
Darwin did an Excellent job on our floors! It was a pleasure to work with him!!!
It was easy to schedule cleaning services to accommodate my schedule. The cleaning service was prompt and thorough.
The Technician was on time, he was very personable, and he did a Fantastic job! He offered to do a Protection treatment, and explained the benefits.
I declined this time, but given his explanation, I certainly will consider in the future. My carpet looks great! Thank you!
Our service representatives were excellent. It was a great deal for the money and my Zerorez representatives were a big part of that.
The carpet is the cleanest I've seen it after a wash and the service person was very friendly.
The house had such a clean smell after Brad finished the three rooms. He got out so much dog hair!! We'd had the carpet cleaned about a year and a half ago and NO dog hair ever came up. I will always use Zerorez. I have three grand babies and I want them crawling on a clean non-chemically treated floor. Thanks so much for the wonderful service!! I give Brad a 12! He was very informative and gracious. Raving fan customer service!