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based on 84582 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Justin was very courteous and professional, and our carpets look great!
Wo I was done efficiently, and there was no odor to concern me. I was impressed with the thoroughness of the job
Your tech. were good and he tried hard. Your chemicals need to be stronger. I used B12 on the one that your products just lighted and removed them.
Staff nice and friendly, no problem there.
Even though the staff person left a towel to dry up the floor, it would be nice if the staff dry up the floor rather than the client.
Reasonably priced. Friendly and efficient technician. No overpowering scents.
You showed up at 6:45 pm for a 1:00-4:00 appt. I had already vacuumed and moved everything off the carpet so I was stuck. My choice was to cancel or to undo and redo all the work I had done. I am a single female and it took me 3 days while working full time to accomplish getting ready for the carpets to be cleaned. . The help I had hired could not put anything back because the tech did not finish until 8:45. The carpet was still damp when I got up in the am. I am NOT a raving fan. The tech worked hard. It was not the quality of the cleaning, it was the disrespect towards me, the client. Customer service making excuses and apologizing is disingenuous. It's not my problem the person before me required more time. It's your problem but you made it mine.
Good customer service!
1) The estimate over the phone (mid $200s) was way below the actual cost once the guy came over (ended up being $660). It wasn't pleasant being surprised like that. And that was with the 20% off!!!!
2) I've never used a carpet cleaning service before so I didn't know what to expect. We bought our first house. The carpeted rooms were high quality carpets. However, the previous owners had dogs. The house had a doggy smell. I was hoping Zerorez would help with that. It didn't. I was disappointed. The carpets are cleaner. But the smell is still there (and we paid for the "pet treatment.") In retrospect, I wish I had have saved the $660 and put that towards new carpets. I don't think Zerorez didn't do anything wrong. I guess my expectations were just too high.
Rather expensive
Both times the person didn't call before coming. Also , we found the carpets don't look as clean as before , and they ran out of water both times and had to use our water to fill their tanks!
Just not sure we will keep using zerorez
Robert was excellent and very customer driven
great service and friendly staff
We had your company come out to clean our carpets on Thurs, 6/18 since we have listed our house for sale and are having open house this weekend. When I pulled up in front of my house today, 6/19, I found a DEAD spot of grass next to where your van was parked. The DEAD area of grass is about 1.5 ft X 2 ft. in the area between the side walk and street. It is very close to the walkway which leads up to my front door. I mowed my lawn on Tuesday and the DEAD spot wasn't there. I'm not sure what you can do at this point to fix the problem but I am VERY aggravated, and I hope this doesn't make any buyers skeptical of us having any lawn issues.
Ensure the carpets are dry when you leave.
Tyrone was such a hard worker!! and I loved how his passion for service was evident in the quality of work he did.
Natural and the carpets look like new.
effective work and the price is right
Your tech took his time and didn't rush through the job. Carpet Looks great. I'll have all the time done next time me. The free tile cleaning looks great after it dried. While it was wet I wasn't sure it would.
They are chemical free!
Customer service was fantastic-price is kinda high- house still has a slight odor
The carpet looks great, and it stays clean much longer than when chemicals or soap are used to clean it.
Austin was very thorough, great customer service and friendly. Because of Austin I would highly recommend this company without heaitation
clean
Our carpets have not looked this good since we moved in 8 years ago! Robert our technician was great and made sure that he did an excellent job. he also left me with some helpful cleaning suggestions.
no products used only water
The results and the technician were awesome
water=based
Ask about the type of carpets/floors being cleaned. I was told $33 per room no questions. But when the tech came, he said, "Oh, this room has wool carpets. We charge by the sq. ft. for those." So my $33 room was $324!! Just the kind of thing everyone warns about with all carpet cleaners, not just you. The tech (Fabian) was very friendly, and courteous, but that's a HUGE difference in price and it doesn't sit well with me.
The tech was very nice. He did a great job cleaning my sofa and made sure that I was happy with the job. There is no odor, and the sofa dried quickly.
No residue and it gets carpet clean