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based on 85022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that there is no residue, the dry time is within 6-8 hours, the carpets are sanitized and there is a fresh clean scent that is lasting more than a couple of days. Although my service cleaning window time was 11:30 - 1:30, the technicians arrived an hour early. I was not at home and they waited for me to return home. Dominique was very professional and walked me through the carpet cleaning process and the estimated cost of everything. He asked questions before doing any services to get my approval. Rory, the other technician, took extra care and time cleaning the carpets.
J L did a very good job on our carpets. They feel very clean and fresh. The pile was brought up making it feel thick and full again!
We appreciate the thorough cleaning by your professional staff.
Thank you very much.
The crisp clean,fresh look and feeling that can be visibly seen by anyone who walks in after the cleaning. Quite impressed with the service.
I like the way my carpet looks.
Price changed even though you've been to the house before.
No chemicals used for cleaning
Guys that came out were friendly, customer service driven.
Very professional
The results ate always good and clean.
Your technicians were very professional. They answered our questions and kept us informed of what they were doing. The carpet looks great. Thank you. We plan to have this cleaning done on a regular basis. Thanks again.
My carpet is not clean. There are spots that I saw before the technician left & asked him if they would be there when the carpet was dry - he said they would be gone
THE PRODUCTS WORKED VERY WELL, AND THE TECH, JESSICA HUFF, WAS OUTSTANDING - BOTH IN JOB KNOWLEDGE AND
ATTENTION TO DETAIL.
I like that the cleaning solutions are safe. The service was quick.
Your technician did not clean the areas he was asked to
The man talked too much and tried to sell me more than I wanted; more carpet to clean , a filter, more tile to clean. And the price I thought I would pay was a lot lower than what I actually paid. Also, the carpet and tile did not look that clean. It seems like he did a rush job on the tile. I am not a professional cleaner, but I get my floors cleaner than he did. Overall, would never use this company again. Also the gift card is to the restaurant is in a completely different city than I live in. And with a 2 year old daughter, I am going yo find it extremely difficult to use it.
I was pleased with the tech and the carpets got clean to my satisfaction, but I had to call back because I had racking marks even the next day after cleaning. I have always used Dalworth and never had marks like that before. I do feel my carpets got cleaner and I like the fact you are a green company but the marks have bothered me. You did send someone to do a thorough racking when I called and he assured me the marks would disappear with time. So far they look the same. I have tried vacuuming them away and that's not working yet. If these marks continue to show and I can't get rid of them easily I will probably hestitate to use you again.
Disappointed because of not cleaning carpet under dining room table and moving the dining room chairs.
Low or no chemicals
It took a redo to get it done right. The second time around your tec was very
professional and did a great job. You need to train your people to do it right the
first time.
Clean on time and proffesional
How clean it gets the carpet
It's green and my carpets are revived!
I appreciate that you do not use harsh chemicals for cleaning, making it safer for families with children.
Speed, price and friendliness of employees. The group this week were excellent. Give them a raise!
timely and professional.
Came back and got the remaining spot out of the living room carpet!
Now they all look like new! Love you guys!
Get's my carpet and tile really clean, and it stays that way longer. I've had other cleaning companies work on my carpets in the past. Nobody does it better than you guys. Amid was great! Very professional and helpful in explaining how the cleaning products worked, how my cleaning requests were being priced, just friendly and helpful as he could be!
We had several stains come back a day after the cleaning
I like that you don't add soap to the carpets. My home smelled fresh, not chemically. DeCarlos was very friendly and efficient.