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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wish more of the carpet stains would have come out.
Great job.
This is the third time I have used Zerorez. What I like about them is that stains don't appear a week later, I can count on the rooms looking good for a longer duration. Another selling point is the customer service is great.
not wait to be asked to clean each specific spot
Technician was polite and answered all of my questions. The time frame given for my appointment was accurate! My carpet looked great!
I have heard that your carpet cleaners have broken tiles in other homes (as well as ours)- 5 or 6 of them in a year. What is the matter with the training you give your employees? I've had many carpet cleaners in our homes and no one has ever broken a tile. That is a completely preventable accident. Plus, our carpet didn't get clean in the areas I asked to have special attention. Needless to say, I am NOT
Friendly professional staff, quality of work performed
The technician was very careful with my walls and floors. The carpets look great, but I was a little surprised that my carpets were not completely dried until almost 24 hour latter. I did have my AC on and ceiling fans going in each room. the finished product pleased me but I was concerned that maybe too much water was used.
I love the no damaging chemicals used in your process. The carpets look great. Will definitely recommend your service. My technican, Dustin, was great. Will call soon to schedule my house in Corinth. Had to cancel the apt. I had set for July 16 due to family situation.
You do a good job. Floors look great.
Y'all make our very old carpet look nice!
EVERYWAY
the spots that i paid extra to treat and were gone while the carpets were wet, showed up 8 hours later once they dried.
Prompt arrival and did everything needed. Didn't feel like he was in a rush to go somewhere else.
The job was completed quickly and well done.
very pleasant young man, attention to detail, no sticky feeling on carpet afterward, dried quickly.
Great customer service and technician
Not a strong smell from the carpet cleaner
Made it look like new!
Our technician was DeCarlos Hodge. He was courteous, did thorough work and cleaned the surrounding areas effected by the cleaner. Would like to recognize him for making it a positive experience for our very first carpet cleaning.
Courteous technician, even though all the stains weren't able to be removed completely, the odor is gone. Very thorough.
Everything, always great employees...so nice and polite
The technique seems to work - with the exception of an apple juice stain on my carpet that always comes back each time within a few weeks, most stains disappear permanently. Staff is always friendly - wish there wasn't so much "upcharging" though...
Making sure the person who actually comes to do the work has the same pricing information as the person who scheduled it on the phone.
They listen to the customer and they are committed to doing the job right.
No chemicals in my home.
My carpet look as if it has completely changed colors.....I think it made the spots bigger< just moving the dirt around.
Very professional job well done.
Carpet is cleaned, job well done. Thank you.
Excellent outcome and excellent service.
You hire good technicians- I like Regan
It actually works, the tech takes their time and does a through and professional job.
They really work!