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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous, professional personnel
Your system does the job! Stains are gone, carpets look clean and are clean and stay clean. Your service staff was great (Robert and S___)! They were professional and friendly and efficient. We had 6 rooms of carpet cleaned and 100 square feet of tile cleaned and they never slowed down. We are very pleased with everything! This was our second time to use Zerorez and we will definitely use again!
Great customer service. Shawn was great! He was very professional, did a thorough cleaning and made sure that I was satisfied. Would definitely use Zerorez again.
Clean and easy to deal with and safe for pets and kids.
Very friendly people and very thorough.
Products were great and Bryson was very professional and he did a great job!
Overall, the job that was done was great. However, it's extremely disappointing when one quote is given over the phone and the end price is double of what was the original advertisement. I went ahead and paid in full without a hitch but, since you're asking, I'll give it to you straight. My family and I felt like we've been had and completely hustled. I don't think we'll ever use zero Rez again.
Be more formal, introduce your person and explain what to expect. The individual that did our carpet was very polite and accommodating however inexperienced, a day later and our carpet is still damp in some areas. Left a wet trail on the way out.
Fast' carpet looks great'
Courteous technician, on-time service, and truly clean carpet!
I love the clean feeling of the carpet after a cleaning and how quickly it dries.
Your worker did a greatvkob
The carpets looked good when they were wet, but after drying, the same marks I had pointed out that needed to be cleaned were still there. Calling the office was not useful, they just read what the technician put in his notes. Did not offer to come back and try again. Very disappointed..
Do not like the fact that I can't get a straight quote when I call and techs aggressively try to up sell.
Excellent serviceman, gave me some great tips for keeping furniture and carpets clean. Was fast and thorough.
Time and determination serviceman put into his work to put out quality finished product
Communicated well, excellent job on cleaning.
It was a nice feature to add the 100 square feet of tile with the carpet clean but it's a good thing I didn't pay for it. I was not inpressed with the process. The tech was amazing nothing against him but not all tile grout and condition is equal.. After the tile dried you could tell certain areas need to be cleaned again.. It's hard to tell what areas are cleaned and not with the solution on the floor and all looks the same. So I would hope that with a paying client the floor would be allowed to dry and then the tech can see what areas need to be redone.
This was my third experience with Zerorez and I am again quite pleased with the outcome. The technician, Justin(?) was wonderfully polite, thorough, careful and extremely efficient. He also arrived at the beginning of the appointed timeframe which was a bonus. I did forget to ask about the restaurant gift certificate, but maybe that is mailed? I couldn't remember how that worked the last time.
The person who came out was very knowledgeable and friendly.
Service people helpful.
Pet friendly, does not leave soap, dries fast.
Your products work great!
No odor, friendly service, on time
The guy you sent out was great did a great job and put any worries to ease.
It works. ! Luv the tile sealant
quick and easy, no smell, safe, timely, no inappropriate pressure to upsell
This was my first time to use Zerorez and it will not be the last. Let me first say that our technician Roy was awesome! He was very positive, energetic (he arrived at the house at 6:00pm and did not get done until after 9pm). He could not say enough great things about Zerorez. He is truly dedicated to his company and believes in their products. He took the time to explain all he was doing and why it works. I was truly amazed at the way my carpet and tile looked when he was done. Very satisfied customer
Thanks!!!
Sheila
Carpet repair is ok but not perfect. I am going to live with it.
Service by tech was prompt and professional… first time to try tile cleaning very happy with the results…