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based on 84580 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I just had a feeling that all the vents were NOT cleaned. On the first visit July 11 2015, Eric explained to my husband and I that he was going to clean all the vents and the other technician was going to clean all the carpet. On the second visit when Eric removed both return air vent covers, it confirmed that all the air vents had not been cleaned. I was in disbelief and took pictures of the dirty air ducts / return air vents. Eric apologized for not cleaning both return air vents.
Eric was not prepared for cleaning the return air vents the second time he came to my home. I had to provide him a bed sheet in order to keep my newly cleaned carpet from debris that was from the return vents. My husband and I are pleased with the carpet cleaning but truly disappointed with the air duct cleaning and not sure if the dryer vent was cleaned. We spent close to $1500 for the air purify and ac filter.
I would like to have more than 20% off on the air purify.
Sincerely
Mrs. Last name removed
Mrs.
Have been using Zerorez for several years and are carpet would always have a really deep cleaning except this time around. Dirt was not lifted to my satisfaction.
That you do not use harsh Chemicals and my Carpet seems to be really clean and fresh afterwards.
Travis was very dedicated to doing a good and thorough job. Answered all questions I had and did not try to hard sell anything. Very appreciative of that but did inform me of things that might be helpful as I can afford them.
Great communication on arrival time and friendly fast service.
Miguel was excellent. He truly cares about his clients. He was very honest with us and has excellent knowledge of your products. He is truly an asset to your company.
Timely, but thorough service. Chemical-free. No surprise charges.
On time, excellent job on cleaning the carpet.
The carpet cleaning was horrible! My carpets actually look worse. The whole point of getting the carpets cleaned was to get out some of the stains. The stains look worse. There is now a huge purple ink stain that was not there before. I scrubbed it for 20 minutes AFTER the tech left and got some of it out. All he could say is there was probably a small spot we couldn't see and when the water hit it, it spread. I have NEVER been so disappointed. I called Zerorez on the recommendation of a neighbor but I cannot imagine why I would tell anyone about it other than say spraying water on your carpet and vacuuming it up would do a better job than this. No difference, probably worse than when we started. It was a complete total waste of money.
Name removed
Service was awesome. The technician was very nice, courteous and professional. Floors look great!! Thank you!
Professional staff..clean carpets
The serviceman worked very hard. Explained his procedures.
The entire experience has always been very professional & courteous. Our technician should be a trainer of trainers for customer service & satisfaction. We are lifetime Zerorez customers!
Show up in designated time window. I had morning window both of my appointments. The first time didn't show up until 1:30. The last one didn't show until 2pm after three phone calls of saying the tech was 30 minutes away & not showing up until I called at 2. I am very happy with product but showing up late makes me not want to recommend. I was also suppose to get restaurant gift card both times & never received either one.
The process was very efficient and effective.There was not a lot of noise and the carpet was not soaking wet afterward. The technician was very friendly and nice and very efficient.
Everything. talking to rep & making appointment is easy. Tech shows up when he is suppose to and are very professional and the product works as advertised.
We have been very satisfied with the service and the way the people do there job.
my carpets look great and the service technician was friendly and efficient.
The system seems to work very well and the service technician was very neat, polite and seemed to be very competent and hardworking.
This is the best and most thorough cleaning we have received from Zero Rez.
Very appreciative.
Billie Last name removed
Sotheby"s Briggs Freeman Realty
A very good job was done on our carpets and tile floor. Only one small stain was left on one carpet but it was pointed out to me in the final inspection.
Very courteous and the end result is great! Not a lot of upselling, which I hate
I asked for an early appointment and was eventually given 11:30am to 1:30pm. The technician arrived about 12:30pm. This caused me to lose most of the day. I think that you should try harder to accommodate the client's desires re appointment time.
Job well done....this time I also had kitchen tile cleaned and was amazed!!!
I have already endorsed your company on our neighborhood group site...............
No soapy residue left on my carpet, but still a great clean. Easy to schedule and friendly staff.
they are chemical-free
no chemicals and the effiency of your staff.
Zerorez offers a variety of products and services to clean a variety of spaces in your home.
A Zerorez associate came to our office on July 28 to provide us with a quote for services. I advised him I needed a written quote to submit for approval - so far I have not received a quote.
excellent work and always professional