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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Non chemicals are used
Excellent service and technician. Our carpets never looked better.
I already have recommended Zerorez to over 6 people
Staff were professional , my carpets and tile look like brand new!! I was truly amazed.
My first technician did not do a good job but follow up was great
I particularly liked the service rep on my 12/1 he did a great job and the carpet dried in half the time.
Great guy that cleaned. Rod I believe was his name!!
Yes
Left a clean smell when done. No chemicals. I have animals and that's important to me.
Everything
pleasant employees and do a good job
we are never disappointed in the results! And we never feel uncomfortable with the technician.
I was contacted by a Zerorez customer service rep after my initial cleaning and review of the services and I was told that a new appointment would be made to re-clean my rugs that looked worse after they were cleaned, than before Zerorez applied their services. A "Caesar" arrived at my homes yesterday-- my mother was there to show the rugs-- he called to -- what I thought would be just a confirmation that he was to clean the 3 rugs--- and what transpired was a >30 min phone conversation about why those rugs needed to be sent to a factory for cleaning, rather cleaning on site! Of course I informed him of all my bad experiences with Zerorez-- starting with getting an appointment set up-- and he mentioned he was a quality control manager and would be sure to bring all my comments to Zerorez attention. However--all he offered was for me to pay more money and send the area rugs out for service and I just find it crazy that the company would not properly vet the work order before sending a technician to do the job-- if the cleaning processes are not universally applicable to all rug types. I don't want to pay $7 per square ft-- if I have to send them out I would shop around for a better price. I was at work during this ridiculous conversation and I was exhausted with the discussion. I most likely will not be calling to have these rugs done and I feel that - especially for the large oriental rug-- I wasted over $400!
The clergy free products
product seem very good.
Technician did the best he could I believe , but carpet didn't look too much better in the end .
everything!
No chemicals. Final results were amazing!
I received a call to confirm my appointment and a call from Rodney, the technician prior to arriving. Rodney was courteous, friendly, and professional.
I like that no chemicals are used.
The commercial that I saw on GMT special was different from what I thought you offered. The cleaning that I receive from other businesses is much better.
Very professional, on time and did not try to sell me other things.
Delivered as promised!
Quick, organized process and VERY clean
Dries very quickly and the carpet stays clean longer than other services!
Quality work, good results, reasonable price, nice workmen.
Mark worked very hard and did a good job on our old carpets.
Prompt Service, very pleasant technicians, good job, and care for the customer's property!
Fast efficient and got the stains out. Excellent service!!!
Arrived at the arranged time. Carpets looked wonderful and CLEAN when completed. Fabian was professional and personable. He explained to me the process that zerorez uses, even though we have used you a number of times.